Help Wanted

[onnut]

A couple of years ago I had a virus and a mate recomended a download but I cant remember the name of it. botneck or bot something anyway.

it was really good at finding things other antivirus programs over looked. any ideas please?

the problem I have is that when I send an e-mail it keeps sending them until I realise its been sent 10 times already!!! a little annoying for the people recieving them.

[Rabbi]

Your problem seems to be similar to one that I and lots of other global users have been having intermitantly for a couple of years.

Following is an email I sent to all people on my distribution list last week after having some people report multiple copies of an email I sent out. Not everyone got multiple emails.

Maybe you and anyone else that is interested can complete the data I am seeking and I will include it in the report that I am compiling to see if there is a way of identifying and resolving this issue.

Also maybe it is a virus and this "Bot" AV maybe the only AV that can detect whatever may be causing this frustrating challenge.

I am open to reasonable comments

Cheers

Hi everyone

Firstly, an apology if you received multiple copies of the “Roadrunner” email that I sent out late yesterday afternoon and hopefully this will not occur with this one. I will be trying to monitor it as I am sending it to myself as well.

This problem has been plaguing many senders globally, not just me, for a number of years and there does not seem to be an answer as to why. I have attached only 3 of the hundreds of blogs on this subject.

• It sometimes seems related to the sender [iSP/Relay, location, O/S Hardware (MS – Apple, Linux etc) , Mail program, size and type of attachment & or number of recipients]

• Recipients

It is not consistent because some recipients get multiple copies and other do not!!! I and a few others reckon it’s a combination of size & # of Recipients plus Recipients email address & filters & Operating System but cannot pin point the cause

None of the major players [Microsoft, Yahoo, Hotmail, Gmail, Apple, etc] reckon it’s their fault and refer everything back as a “sending” problem.

It doesn’t seem to be geographical as it is happening to senders & receivers all over the planet. I quite often receive multiple copies from personal & commercial senders!!

From my aspect I seem to get the problem when I sent a large .wmv; jpg; tif or .pps attachment/s but I recently purchased a new PC under Windows 7 & Office 2007 yet the problem still occurs.

I have agreed to participate in a simple global survey to try & identify the problem and would appreciate your returning the following questionnaire within a few days.

Did you receive multiple copies of my Roadrunner email? Y/N

If so approximately how many times?

Over how long a period?

Who is your email provider? (hotmail, yahoo, Gmail, west net etc or a private domain)

What is your email @suffix – eg., @hotmail.com; @company.au,id; @optusnet.com.au etc ??

Have you received other multiple emails from “other” senders? Y/N

Generally how many times?

Please list their email @suffixes? (hotmail, yahoo, Gmail, west net etc or a private domains) 1.

2.

3.

4.

5.

What were the format and size of the attachments, if any 1.

2.

3.

4.

5.

Please advise your

1. Type & Manufacturer of CPU Hardware – PC, Notebook, PDA, I Phone , Blackberry, Samsung, Nokia ?

2. What Operating System are you using – MSWin XP, Win 7, Android, Nokia Symbian, Apple etc

3. What email program do you use – MS express, outlook, Gmail, yahoo etc

4. What antivirus do you use

Your useful comments or considered opinions on this problem

The information gathered will be compiled by me into a report before I send on so no private info will passed on and I agree to maintain your confidentiality.

Thanks for your cooperation.

[Jiu-Jitsu]

Perhaps you can detail what you have tried thus far, in order to prevent the wasting of time/replication.

[powderpuff]

SPYBOT search & destroy

[onnut]

SPYBOT search & destroy

Spot on, thats the one. cheers.

And to Rabbi, If I sent that to my mates they would think I have gone mad! sorry. good luck

[Rabbi]

SPYBOT search & destroy

Spot on, thats the one. cheers.

And to Rabbi, If I sent that to my mates they would think I have gone mad! sorry. good luck

Yep I know but lots of us have been going nuts trying to resolve it

If this "spybot" works it may be the answer to a lot of prayers. I am going to try it as well :jap:

Cheers

[Rabbi]

Hmmmm....

Just went to download Spybot and read this review

"...Unfortunately, the program has the tendency to lock up at times and even during the install process for this review, we encountered several errors. The ambitious feature list and functionality make Spybot a good choice for those in search of a second antispyware program, and recent updates have made it run faster. It still makes errors in flagging spyware that isn't, and overall there are others in the category that do a better job...."

Don't think it is the answer but look forward to Onnut's response.

[onnut]

Some Computer boffin a few years ago told me to use Spybot when I had this problem last time and it did do the trick. I will let you know what happens after my scan.

[rakman]

Your problem seems to be similar to one that I and lots of other global users have been having intermitantly for a couple of years.

Following is an email I sent to all people on my distribution list last week after having some people report multiple copies of an email I sent out. Not everyone got multiple emails.

Maybe you and anyone else that is interested can complete the data I am seeking and I will include it in the report that I am compiling to see if there is a way of identifying and resolving this issue.

Here are some possible fixes:

1) Look in Task Manager for extra copies of Outlook.exe running. Kill all, restart Outlook.

2) Possibly Outlook can only handle an x number of emails in it's sent folder.

Create a new mail box folder called "OLD Sent"

Then go to the "Sent" box and highlight all the sent emails and drag them into the "OLD Sent" folder.

This should free up space in your regular SENT mailbox. And BINGO, problem solved!

3) Which email service are you using to send mail (what domain is sending the mail)?

There is a bug in Cisco PIX firewalls when receiving mail that can cause multiple receptions. If it's intermittent with specific domains, it's possible they have a Pix f/w. Some email sending programs

have a setting to fix this.

4) A communications error between your email sending server and the recipient occurs during the closing handshake. This will cause a retry and deliver more copies, especially on large attachment emails.

Lastly, are you getting any error IDs in the event logs?

[robbie22]

SPYBOT search & destroy

Spot on, thats the one. cheers.

And to Rabbi, If I sent that to my mates they would think I have gone mad! sorry. good luck

Also try super anti spyware i had the same problem with hotmail. sign in and out everytime also and never save password like with firefox. hope this helps.

[onnut]

Your problem seems to be similar to one that I and lots of other global users have been having intermitantly for a couple of years.

Following is an email I sent to all people on my distribution list last week after having some people report multiple copies of an email I sent out. Not everyone got multiple emails.

Maybe you and anyone else that is interested can complete the data I am seeking and I will include it in the report that I am compiling to see if there is a way of identifying and resolving this issue.

Here are some possible fixes:

1) Look in Task Manager for extra copies of Outlook.exe running. Kill all, restart Outlook.

2) Possibly Outlook can only handle an x number of emails in it's sent folder.

Create a new mail box folder called "OLD Sent"

Then go to the "Sent" box and highlight all the sent emails and drag them into the "OLD Sent" folder.

This should free up space in your regular SENT mailbox. And BINGO, problem solved!

3) Which email service are you using to send mail (what domain is sending the mail)?

There is a bug in Cisco PIX firewalls when receiving mail that can cause multiple receptions. If it's intermittent with specific domains, it's possible they have a Pix f/w. Some email sending programs

have a setting to fix this.

4) A communications error between your email sending server and the recipient occurs during the closing handshake. This will cause a retry and deliver more copies, especially on large attachment emails.

Lastly, are you getting any error IDs in the event logs?

Hi there.

great help, thank you.

Task Manager was ok

I have gone through my sent box, and deleted a certain amount of "Funny" e-mails that I do not need to keep for future referance. that may help.

I use 2 gmail accounts and 2 company accounts on my outlook e-mail. I did not check to see which one is giving me the problem but am nearly sure its the gmail ones. and I have not noticed any Error IDs in the event logs. how do I check that one please?

Thank you

[Jiu-Jitsu]

Your problem seems to be similar to one that I and lots of other global users have been having intermitantly for a couple of years.

Following is an email I sent to all people on my distribution list last week after having some people report multiple copies of an email I sent out. Not everyone got multiple emails.

Maybe you and anyone else that is interested can complete the data I am seeking and I will include it in the report that I am compiling to see if there is a way of identifying and resolving this issue.

Here are some possible fixes:

1) Look in Task Manager for extra copies of Outlook.exe running. Kill all, restart Outlook.

2) Possibly Outlook can only handle an x number of emails in it's sent folder.

Create a new mail box folder called "OLD Sent"

Then go to the "Sent" box and highlight all the sent emails and drag them into the "OLD Sent" folder.

This should free up space in your regular SENT mailbox. And BINGO, problem solved!

3) Which email service are you using to send mail (what domain is sending the mail)?

There is a bug in Cisco PIX firewalls when receiving mail that can cause multiple receptions. If it's intermittent with specific domains, it's possible they have a Pix f/w. Some email sending programs

have a setting to fix this.

4) A communications error between your email sending server and the recipient occurs during the closing handshake. This will cause a retry and deliver more copies, especially on large attachment emails.

Lastly, are you getting any error IDs in the event logs?

Hi there.

great help, thank you.

Task Manager was ok

I have gone through my sent box, and deleted a certain amount of "Funny" e-mails that I do not need to keep for future referance. that may help.

I use 2 gmail accounts and 2 company accounts on my outlook e-mail. I did not check to see which one is giving me the problem but am nearly sure its the gmail ones. and I have not noticed any Error IDs in the event logs. how do I check that one please?

Thank you

It's a reported problem with Gmail. Certainly back in August. Perhaps it has reoccurred.