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[orang37]

Sawasdee Khrup, TV CM Friends,

Anyone else in Nong Hoi, Gymkhana Club, area also, having had stable high-speed service, for the last few months, is having big problems, with frequent outages, inability to get to GMail, ThaiVisa, etc. ?

thanks, ~o:37;

[doppa]

afternoon, we changed from your supplier about 3 weeks ago, there a total waste of space, left hand doesn't know the right hand exists, now with tt&t, middle range cost, so far no probs.

[CobraSnakeNecktie]

have you tested different DNS servers like OpenDNS and GoogleDNS?

often times its name resolution and not connectivity if your having issues.

[slapout]

I am in the Big C area on Hang Dong rd. Since 24 December the upload speed is half of what I pay for. the system has been slow, interment, etc. I complained via the call center '1530' for 6 days and tech came to house 2 times. The astute deduction was our wifi system was the problem and they gave us a modem to use. No improvement, so I told the office at Pantip that when they provided the service I paid for I would come in and pay my bill. I check 2 to 3 times each day and have not had to keep my promise of paying when I get what I am paying for. Good luck but the service sucks right now and more regular/long lasting than I have noticed in the past year.

[jayjay0]

I am in the Big C area on Hang Dong rd. Since 24 December the upload speed is half of what I pay for. the system has been slow, interment, etc. I complained via the call center '1530' for 6 days and tech came to house 2 times. The astute deduction was our wifi system was the problem and they gave us a modem to use. No improvement, so I told the office at Pantip that when they provided the service I paid for I would come in and pay my bill. I check 2 to 3 times each day and have not had to keep my promise of paying when I get what I am paying for. Good luck but the service sucks right now and more regular/long lasting than I have noticed in the past year.

Doe's any one get what they paid for.

I did when I had 100 hours a month from AIS problem being they weren't when I wanted them.

They had no problem cutting me off for several hours.

I now have there unlimited and still get cut off.

I have considered buying a 3g thingy and upgrading but not sure if that will be any better.

On the bright side I would have a thingy.

[brommers]

Been having problems for months.

Had a new cable installed in November as the old one was reckoned to be faulty, 1000 baht charge. Problem of frequent outages returned within a few weeks & continues. Today a very charming 3BB man arrived, inspected all the wires, connected a laptop, disconnected my wireless router, watched videos for almost an hour & told me it is my router !!!

The problem is that there seem to be no real alternative as my friends using CAT have had their share of problems. All very frustrating

[khunphil]

Hi,

As I am leaving around this place, and I am using 3bb Premier 4MB, I can share my experience.

First, it depends when do you use it. Evening are for me much better than by day. I have some very low speed by day those last weeks but I am mainly using it by late evening so it does not bother me too much.

Second, you have to check download speed using not only your favorite websites, but some Bittorent files or ftp files.

For bittorent, you just need to go on a good torrent side, and choose a file with many seeders and low leechers. (meaning many people offering the file and less people donwloading it). I have then a regular download speed about 300, 340 kB. Try to check it when your Internet connection is bad ...

Websites depends on location of course, but also on DNS. I am often connecting a European website, for business, and as I put the static IP, I have much better response that using DNS. Same for FTP. So, yes, DNS are slow, and OpenDNS can help sometimes in my case.

Skype doesn't need DNS so if your Skype call or video call is bad, this is mainly your internet speed which is bad.

3BB can limit your bandwidth for International, include Skype, Emule and Bittorent. "Normally", using a Premier account "would" help. This was clearly true for me from Indy to Premier ... but I switched some years ago and never went back to Indy, even if some people are very happy with it.

Well, I dont know if this help a lot, but at least, this can give you some information.

Good luck,

Khunphil

[slapout]

Been having problems for months.

Had a new cable installed in November as the old one was reckoned to be faulty, 1000 baht charge. Problem of frequent outages returned within a few weeks & continues. Today a very charming 3BB man arrived, inspected all the wires, connected a laptop, disconnected my wireless router, watched videos for almost an hour & told me it is my router !!!

The problem is that there seem to be no real alternative as my friends using CAT have had their share of problems. All very frustrating

That router monster got the blame by the (maybe same one) tech who came to check/repair my system. When I pointed out we had 2 Bilken and 1 modem and the service was slow, intermittent, cut off, etc thru all of them, he still insisted the fault was in my hardware or software. I was going to make this post last night but the server went down. My best time is early morning although upload is still slower than advertised.

[orang37]

Sawasdee Khrup, TV CM Friends,

Meant to reply to wise advice from Khun CSN, and other comments by Khun KhunPhil, on this thread, but it slipped our minds, 'til now.

For mere mortals: "DNS" means "Domain Name Server," and it's a kind of master on-line directory that associates web addresses, urls, like http://www.thaivisa.com, with an underlying set of four numbers which uniquely identify that web location.

To use the OpenDNS mentioned by Khun CNS: on Windows OS's: you'll have to find the network configuration dialogue, set the DNS server option to "manual" rather than its default which is just to take what the ISP hands it, and enter these two IP addresses for primary and secondary name servers:

208.67.222.222

208.67.220.229

To really find out if you are having DNS problems, or if the problem really is your hardware, your router, your wire, your ISP, the best way is to run a test where you "ping" the IP address of Google. If your computer cannot reach Google, your problem is local, not DNS.

So, on Windows:

1. open a command prompt window and at the command prompt ">"

2. type: ping 209.85.175.99 (and hit return)

If you get a fail report on that: you know you do not have a DNS error.

If most of the above made no sense to you, don't worry, you are not alone.

What's required on the Macintosh to use similar testing: don't know, but we do know it's possible. Hope someone on the "Mac" side will fill that in.

And if you are using an OS other Windows pre XP: don't know there, either.

But, if you can get a technical friend to help you with this, or figure it out, it may be very valuable to you, if you ever actually can reach a technician on the phone at your Thai ISP, to be able to say: "I can't ping Google: I am sure I do not have a DNS problem, but a problem with your service." And if you are really, really lucky and the technician can actually understand what you said, it may help, TIT.

good luck, ~o:37;

p.s. with what perfect irony: our first attempt at sending this message failed because our connection dropped again, so we had to re-write it: this time we composed it off-line to make sure we didn't completely lose the typed text again And, yes, we are sure we do not have a DNS problem, but a connectivity problem here.

Edited January 16, 2011 by orang37

[Ta22]

the router from Maxnet and tot are the better one .

personaly i like True cos their connection had been very smooth but their Router is very lousy .

lucky i got a old router from Maxnet .

one way is to call up the technician and ask if there can give you other TCP MTU option setting .

but of cos Nong hoi have a few Net cafe is possible that you share the same Hub and their taking up all the bandwidth.

[Ulysses G.]

Sawasdee Khrup, TV CM Friends,

Meant to reply to wise advice from Khun CSN, and other comments by Khun KhunPhil, on this thread, but it slipped our minds, 'til now.

For mere mortals: "DNS" means "Domain Name Server," and it's a kind of master on-line directory that associates web addresses, urls, like http://www.thaivisa.com, with an underlying set of four numbers which uniquely identify that web location.

To use the OpenDNS mentioned by Khun CNS: on Windows OS's: you'll have to find the network configuration dialogue, set the DNS server option to "manual" rather than its default which is just to take what the ISP hands it, and enter these two IP addresses for primary and secondary name servers:

208.67.222.222

208.67.220.229

Thanks much! I was just about to ask Cobra to translate his advice into English as it sounded worth knowing.

[orang37]

Sawasdee Khrup, TV CM Friends,

Brief follow-up: used the strategy of going direct to the BBB office in CM's Pornthip Plaza and explaining to the customer rep on duty about the problems with connection, and that had done the dial #1103 thing many times, explained was absolutely sure it was not a dns problem or a router problem: with no results.

Struck a pathetic and pitiable pose, being very careful not to appear angry or impatient ... which you know never works in LOS. Was tempted to walk in with a cane limping, and speak as if just released from surgery, but decided not to go that far.

Result: one day later Tech from BBB calls, and comes out one hour later. Techs were even able to find my house without five phone calls and my having to stand out on the main street for half-an-hour to flag them down.

Turns out: it was, as expected, a line problem at the telephne pole, not a problem with our house connection, router, etc.

How we wish that could be a typical result of using BBB (ex MaxNet) services !

best, ~o:37;

[Firelily]

I usually find that bursting into tears works, it is something they just cannot deal with, and everyone scrambles to solve my problem