Air Aisa

[Soboringtochooseaname]

Best way to avoid the convenience fee is to avoid flying air asia. Plenty of good alternatives these days. I've even see Thai airways post up some good last minute rates at the airport counter that's competitive with budget airlines.

People always have many options in their dreams...

[atyclb]

http://www.facebook.com/board.php?uid=18801397386 Tons of stuff from airasia passengers.

but one post

My brother ,a friend and I booked a flight to Phuket almost a month in advance but my friend died.I took all the documentation to the airport and was told that I would get a credit if I signed up with Airasia frequent flier program.The day of our flight we went to the airport and they issued my dead friend a boarding pass.They told me that everything would be fixed by the time I returned in two weeks.When I got back they told me that I would get $33 dollars back on a $120 dollar ticket.I told them to shove it up their ass because if they needed to steal money from a dead man then I would never fly on their airline again.This airline sucks!!Ken Fraser

http://www.facebook.com/topic.php?uid=18801397386&topic=16774

[atyclb]

This probably has more to do with the screeners, but Air Asia definitely takes advantage of the situation..........

I fly from Phuket to BKK with carry-on only, in my bathroom kit a bottle of mouthwash and some sunscreen. On the way to Bangkok no problem.

BKK back to Phuket, the screeners tell me the bottle sizes of my mouthwash and sunscreen too big, cannot let me pass. I tell them, I had no problems coming to Bangkok, why a problem going back? Sorry they say, have to check that if those bottles go.

Go back to Air Asia counter explain the situation, they say "sure you can check that, but it'll cost you 500thb". I say but the fee when I book is a lot cheaper than that. Again "sorry 500thb".

Mouthwash and sunscreen in the trash, what a waste.

"excess baggage commission" is the name of the game. An actual Airasia ground operations employee even complains how their commissions have gone done 20-30% (see below) In essence the friendly smiling faces dressed in red become the passengers adversaries and I guess they may be making up for lost baggage commission by looking for/ claiming /. inventing whatever it takes to make some cash.

1. Shameful AirAsia on August 13th, 2009 10:39 pm Ladies and gentlemen,
   Finally, the day have come for me to leave this company. To all my colleagues, thank you for your support and assistance given for the past 5 years. Don’t give up, do not stop searching for other opportunity, there’s better life waiting for you other then AirAsia. Believe me.
   To Datuk Seri, since I join AirAsia, I’ve seen you change from a good boss to worst boss. You used to be very concern about all your staff and their welfare. Now your main concern is, MONEY!!! You don’t care about others anymore, you just leave your staff being handled by your trusted righthandman without realising that most of them are cronyism and racism when comes to decision.
   We used to be a very simple company, but look at us now, really complicated company. With tonnes of IIB that we have to memorize and a lot of report need to be submitted daily. I understand that AirAsia are different from other airlines, staff have to do 10 jobs instead of 1. But now instead of 10, staff have to do 20 and still, not even RM 1.00 increment from AirAsia.
   Speaking about cronyism, only ’special’ staff have been given career advancement, but not fairly to all. I believe that most staff agree with me, specially KUL guest service department. To all you guys that have been treated unfairly, go ahead and rebel. Stand up for your right.
   I know, most of you will said that AirAsia never retrenched and never cut our salary. But AirAsia outsource whole department. As for guest service, salary have been reduced, since AirAsia introduced Baggage Supersize. Our excess baggage commission have constantly reduce by 20 to 30 percent.
   Good luck to all ALLSTARS.
   Ahmad Yusrie Abdullah
   Ground Operations
   AirAsia Berhad

[atyclb]

I don't have a problem with a "Convenience Fee" ,which is designed to cover their cost of processing credit transactions,but I do see it as 'scammish' when I make a single transaction for 3-tickets and charged the "Convenience Fee" 3-times!!

Many many passengers question this even i\on airasia facebook page. Many have also never seen their rightfully due airport tax refunded for flights they did not take. Malaysians are fuming if you browse airasia facebook. There are numerous other stories, even issueing a boarding pass for a deceased passenger that obviously could not make the flight with his 2 friends.

The Chief Officers' Network - your business advantage / Industries / Aviation, Shipping & Freight / Aviation / Aviation: AirAsia admits it doesn't know what bags are on its planes

Aviation: AirAsia admits it doesn't know what bags are on its planes

Aviation

Monday 05 October 2009

Readers travelling to Singapore from Kuala Lumpur last night were incensed to find out that AirAsia had left their bags behind. Then the situation turned from annoying to farce as AirAsia ground crew admitted that there was no centralised record of where a checked-in bag was at any given time.

Lost luggage is not rare. But in these days of paranoia about bags being separated from passengers in case of terrorism, it is usual for passengers to be met at the belt and told that their bag has been left behind.

Not, it seems, if you are a passenger of AirAsia.

At least four passengers, including a family heading for a connecting flight, waited for more than 20 minutes for the belt to clear and then went to enquire after their bags.

To cut a very long story short, the passengers were all told the same thing. Their bags may - or may not - be flown on the next flight that evening. If they didn't make it onto the next plane - which was already due to leave KL - the bags would be flown the next day.

But there was, the passengers were told, no way that AirAsia could tell them if their bags were on the next flight. They could, if they liked, hang around in Changi airport, and wait to see if they arrived.

And no, they were told, AirAsia could not tell them if their bags were still in handling in KL. There is, they were told, no centralised computer record of luggage and the only way to know if the bags were on their way was to wait until the next flight arrived when luggage would be checked manually.

All the passengers had paid AirAsia's hold-luggage fee and in some cases substantial overweight charges - AirAsia's standard weight is just 15KG - and the additional weight charge is approx USD6 per kg.

Requests for a refund in the light of the inconvenience were told that claims for refund would have to be made in Kuala Lumpur.

Those staying in hotels could have their luggage delivered within a few hours of arrival, they were told. Those who live in Singapore would have to wait until mid-morning today, if they did not wait for the next flight.

AirAsia's various component companies fly to Australia and the UK as well as most South-East Asia and Asia Pacific countries. The security implications of simply not knowing where luggage is will be extremely disconcerting for the authorities in countries which place great premium on accounting for bags. Anti-Terrorism measures require that luggage is not loaded without the passenger boarding the aircraft.

Quite how AirAsia handles that situation when it admits to not knowing where bags are mystified the passengers who arrived in Singapore without their bags.

[PattayaParent]

"excess baggage commission" is the name of the game. An actual Airasia ground operations employee even complains how their commissions have gone done 20-30% (see below) In essence the friendly smiling faces dressed in red become the passengers adversaries and I guess they may be making up for lost baggage commission by looking for/ claiming /. inventing whatever it takes to make some cash.

I've never been charged excess baggage on Air Asia and have been over the 15kgs several times.