Bangkok Bank Internet Access

[bifftastic]

Hi,

I opened an account with Bangkok Bank up in Chiang Rai province in June of this year. Whilst doing so I signed up for the internet banking facility.

In due course, the letter arrived at my wife's house with one part of the code needed to access the service.

I'm still waiting for the email containing the other part!

I'm currently in the UK, does anyone have any contact details that I can use to chase this up?

Cheers,

Biff

[Daveroc]

As a member of BBL staff working with Expat clients, if you would care to PM me we can get further detail and endeavour to sort the matter.

[Daveroc]

A further address dedicated to assisting Expat customers is

//removed//

[R123]

You need to call the Bangkok Bank call center at 1333. You will then need to get through to the right section by various numbers 2, 6, 1 and 4. But once you get through to speak to someone in person they will sort it for you.

Believe me; I had the same type of problem as you !

[Pib]

You need to call the Bangkok Bank call center at 1333. You will then need to get through to the right section by various numbers 2, 6, 1 and 4. But once you get through to speak to someone in person they will sort it for you.

Believe me; I had the same type of problem as you !

Same thing happened to me years ago. I had clearly entered my Email address on the application, but BB made a typo when entering it into their system. Therefore, when the email was sent I never got it. Called 1333, discussed the problem, we found the typo in their system (they entered an E were an R was suppose to be entered), they generated a new code to my corrected email address and then I was able to log on.

Also recommend you check your Spam folder. For example, I use a gmail.com address and then download/upload email using my Outlook email client. But several times a month I log onto the web version of Gmail to check the Spam folder...almost always some Spam in my Gmail Spam folder but there are sometimes some valid emails.

[bifftastic]

Thanks for the replies

I'm in London at the moment, so would like to avoid calling BB in Thailand

(Daveroc, PM sent )

I've checked the spam folder daily, I think it's possible that the email address may not have made the transition from the form to the system correctly

[bifftastic]

All sorted! Now I have access, thanks Daveroc

[4evermaat]

You need to call the Bangkok Bank call center at 1333. You will then need to get through to the right section by various numbers 2, 6, 1 and 4. But once you get through to speak to someone in person they will sort it for you.

Believe me; I had the same type of problem as you !

Same thing happened to me years ago. I had clearly entered my Email address on the application, but BB made a typo when entering it into their system. Therefore, when the email was sent I never got it. Called 1333, discussed the problem, we found the typo in their system (they entered an E were an R was suppose to be entered), they generated a new code to my corrected email address and then I was able to log on.

Also recommend you check your Spam folder. For example, I use a gmail.com address and then download/upload email using my Outlook email client. But several times a month I log onto the web version of Gmail to check the Spam folder...almost always some Spam in my Gmail Spam folder but there are sometimes some valid emails.

When i opened account @ bangkok bank, about 10 months ago, they show you the screen they type everything in to double-check the spelling.

I believe i did the internet banking via atm and form at the bank. Bring the laptop and internet with you. TMB had a situation where the passport # was not accepted in their system. Went back to the opening branch and they called customer support, after I walked them through the steps on their computer to see the error I was getting.

[bifftastic]

Yeah they showed me the screen too. I'm not sure why the email didn't arrive. I don't have a laptop

They told me it would arrive in 3 maybe 4 weeks (it's an 'upcountry branch!) and indeed, the letter did arrive at my wife's house about 3 weeks after the account had been opened.

I since returned to the UK and waited for the email, which never came.

But it has now, thanks to daveroc and I have access to my account via bualuang ibanking

[vincentc]

<br />As a member of BBL staff working with Expat clients, if you would care to PM me we can get further detail and endeavour to sort the matter.<br />

<br /><br /><br />

is there actually such a service from Bangkokbank?

And do they happen to speak English? and provide answers to questions?

Wondering where to get that

[bifftastic]

<br />As a member of BBL staff working with Expat clients, if you would care to PM me we can get further detail and endeavour to sort the matter.<br />

<br /><br /><br />

is there actually such a service from Bangkokbank?

And do they happen to speak English? and provide answers to questions?

Wondering where to get that

As daveroc said, send him a PM

[ianguygil]

<br />As a member of BBL staff working with Expat clients, if you would care to PM me we can get further detail and endeavour to sort the matter.<br />

<br /><br /><br />

is there actually such a service from Bangkokbank?

And do they happen to speak English? and provide answers to questions?

Wondering where to get that

As daveroc said, send him a PM

I can definitely vouch for Dave, he is employed by Bangkok Bank. As he said his role is to help Expats. I am IT & Stategy so I get involved when required. But Dave is the guy to go to for this type of question. Thanks

Ian

[bifftastic]

Thanks for that Ian.

I can vouch for him too. When you send the PM to Dave, you can include your email address, then when he replies to you, you will see that it's a Bangkok Bank email address.

Another way of knowing that he's for real, is when what he says will happen......... happens

Also, I didn't have to give him any of my account details, other than my name and the branch it was opened at.