Hi

I am trying to pay my bill online, but cannot get the webpage In English. Is this a recent problem?

http://www.toteservice.com/

I have this problem now about 3 months.

My last payment with TOT eService was on the 21. August 2011.

So I have to go with my invoices to the seven/eleven or a bank.

When can TOT solve the trouble with the eService-website?

Has anybody news or informations?

Same same.

Here's a classic dialogue I had this morning with the oxymoron we call "TOT Customer Service." (Phone #1100).

TOT: TOT Customer Service. May I help you?

ME: Yes, I'd like to report the inability to make payments online. This has been going on for two months now.

TOT: Sorry, sir, online ok today.

ME: English-language e-service ok, too?

TOT: Did you click "English language" in upper right?

ME: About six times today. About a dozen times last month.

TOT: Sorry, sir website not working.

ME: Can you please pass on a customer complaint to your bosses, that you are alienating thousands of English-speaking-only customers who cannot make payments online anymore?

TOT: Sorry, sir cannot pass on complaint to TOT.

ME: Why not?

TOT: Can only pass on certain types of complaints. This is not one of them.

ME: Is there another number I can call to voice my complaint?

TOT: Sorry, this is the only customer-service number for customers to call.

ME: Thanks a bunch. Bye.

TOT: Happy we can serve you sir. Bye.

Month #3 with no e-pay service to English speakers. Guess TOT has permanently dropped its e- pay service to English speakers/readers who live in Thailand. T.I.T. (This is TOT).

If anyone is still wondering the issue is with the server toteservice.com having certain IP address ranges blocked (including addresses in the US). In order for me to access it from the US I had to use a proxy located in Thailand.

Funny coincidence with this 8 year old (!) thread.

Yesterday I tried to register at their e-service website.

I get an English website but three different attempts to register were just a waste of time.

Never got a confirmation email or the like.

When trying to login just an error message.

Just forget it.

 

What worked for me in the past is the "TOT easy life" app on the smartphone.

But even this didn't work on Saturday and Sunday (no useful payment option shown).

So I just paid directly via internet banking (Bangkok Bank). That worked and is free of charge.

So in the end for just paying the bill the website as well as the app are not needed for me.

(directly paying via internet banking just requires correctly entering some lengthy numbers).

 

Why did the app not work on Sat/Sun?

I remember that there were restricted service times of the banks for that payment.

Maybe no payment via the app on weekend ?

At least the app now (Monday) shows "No Outstanding Balance".

 

Edited July 1, 20197 yr by KhunBENQ

17 hours ago, KhunBENQ said:

Just forget it.

I've been using https://www.toteservice.com/MainEs/Mains# without issues.

1 hour ago, Digitalbanana said:

I've been using https://www.toteservice.com/MainEs/Mains# without issues.

I assume you have registered some time ago?

As described, over the weekend completely hopeless to register.

2 hours ago, KhunBENQ said:

assume you have registered some time ago?

I registered about a month ago, and used it to pay the bill late last week.