Technical Support Agents

[joepublic]

Technical Support Agents

We are looking for Native English Speakers who have a pleasant personality, a technical background, and strong customer relations skills to provide technical support for a mobile software company. You will be providing technical, product and sales support, by phone, email and live chat, to customers in the USA and Europe. We provide a 24 hour response time, so you need to be able to work weekends and night shifts, including holidays on a regular basis. You will be expected to update user manuals and also do some user testing as well.

Job Requirements

• Native English Speakers Only (Prefer U.S., but will consider Native English Speakers from Canada, U.K., Australia, New Zealand and South Africa)

• Bachelor’s Degree (any field)

• Able to solve simple technical problems

• Comfortable with mobile software

• Able To Work Night Shifts, Holidays and Weekends

• Patient, understanding and calm attitude when dealing with customers

• Interacting with development teams to make sure customers are happy

This job is ideal for EFL teachers who want to do something more challenging and have the opportunity for advancement with a growing company. Starting salary is negotiable, but is at least 45,000 baht per month.

Benefits include visa assistance, a work permit, and health, life and disability insurance upon the completion of probation, as well as voluntary participation in a provident retirement fund. This company is conveniently located in Bangkok near the Phaya Thai BTS station.

To apply, please PM the company, attaching your CV, a writing sample and a recent photograph. Only Native English Speakers will be considered for the position.