Banana It Insurance

[gkinbkk]

Got strongarmed into buying insurance at point of purchase by Banana IT staff when buying an Apple with the promise of 'one free replacement during the year if it is damaged for any reason'

6 weeks later my 4 year old broke the display glass so we took it over to Banana IT at Paradise Park who looked at it and said yeah no problems we'll replace the glass in 45 days.

This afternoon we get a call (a month later) saying they can replace the glass but they are worried that there may be internal damage so they would like to replace the unit for us and will do so if we pay 20% of the purchase price?!?!

I could take it to fortune town and have it repaired for less.

Have asked them to show us in the policy where it states this 20% excess...no reply of course.

Worth fighting or do I just get the unit back with a smile and go get it fixed somewhere else at my own expense and put the cost of the policy on the list of 'things I will never buy again'?

[NHJ]

check the unit with the new display and see how it goes before doing the next move