POMCHOB Posted June 20, 2012 Share Posted June 20, 2012 I would like to warn anyone using Airasia in Thailand to be careful what you put in your Luggage as my wife bag had been tampered with i will get my wife to put anything of value into her hand luggage eg Perfume and cosmetics. She has flown like myself many times with Airasia and highly recommended them and this is the first time this has happened . we have made a complaint as stated below: I would like to complain that my baggage had been opened and items were missing including perfume cosmetics and other things when i claimed my baggage at my flight destination Bangkok Suvarnabhumi International Airport.I have been flying with Airasia for many years and was very disappointed with this happening. I hope this can be taken seriously as it will affect passengers flying with Airasia in the future if this keeps happening.Thank-you for your kind help. POMCHOB Link to comment Share on other sites More sharing options...
cdnvic Posted June 20, 2012 Share Posted June 20, 2012 This happens to people regardless of airline so it's unfair to single them out like that. Were these checked bags, or were they carry-on stored in bins? Link to comment Share on other sites More sharing options...
POMCHOB Posted June 20, 2012 Author Share Posted June 20, 2012 Hi rebmeM ratS, thanks for your reply, i do take your point, maybe it is an unfair comment about an Airline but they are supposed to be in charge of looking after her baggage i just would like Airasia to look into this as she flew with them and also to help others, it's probably Airport workers and obviously nothing to do with Airasia staff . but be aware that like you say it can happen to anyone on any Airline so just be careful. . BTW it was checked in luggage cheers from POMCHOB. Link to comment Share on other sites More sharing options...
endure Posted June 20, 2012 Share Posted June 20, 2012 Did you not send Airasia details of the flight you were on? Link to comment Share on other sites More sharing options...
Lifer Posted June 21, 2012 Share Posted June 21, 2012 (edited) Be careful about carrying certain items and liquids in your hand carried luggage. They are regulated and also you are limited in amounts or they will take them or require you to leave them behind. There used to be posts warning of security people taking items away from passengers and then keeping things like perfume etc. Good luck with your letters. Edited June 21, 2012 by Lifer Link to comment Share on other sites More sharing options...
craigt3365 Posted June 21, 2012 Share Posted June 21, 2012 My parents flew here on a well known Asian airline and had items stolen from their bags. Being older, they thought once they checked their bags they were safe. Obviously this is not the case as most of us know. I've had locks cut, but I don't check anything valuable...so not sure if it was a check in the US or happened enroute. If you have something valuable, don't check it. Put it in your carry on or don't bring it. Sad, but true. It may not be the airlines fault, could have been baggage handlers at one of the airports. Link to comment Share on other sites More sharing options...
SamuiHomemadeFood Posted June 21, 2012 Share Posted June 21, 2012 Once you have checked in your luggage it has very little to do with the airline you are travelling with but rather the airport. They provide staff to see your luggage gets to and from the aircraft. The theft will have occurred before your luggage arrived at the plane or before it arrived at the luggage collection point at your destination. It isn't the fault of the airline at all. It does though pay to let them know. 2 Link to comment Share on other sites More sharing options...
FarangBuddha Posted June 21, 2012 Share Posted June 21, 2012 Once you have checked in your luggage it has very little to do with the airline you are travelling with but rather the airport. They provide staff to see your luggage gets to and from the aircraft. The theft will have occurred before your luggage arrived at the plane or before it arrived at the luggage collection point at your destination. It isn't the fault of the airline at all. It does though pay to let them know. Exactly. More appropriate to make your complaint to the airports (at both ends) as the airport baggage handling staff (and not the airline staff) have much more chance to steal stuff than any airline personnel. It also helps to make sure to lock one's luggage and if available, do the plastic shrink-wrap thing too if you have anything of value in the bags (that you can't carry on). Link to comment Share on other sites More sharing options...
2unique Posted June 21, 2012 Share Posted June 21, 2012 A friend picked up the wrong identical case at the conveyor and only found out when his key didn't work. He was shocked when I showed him how to open the zip with a biro. We found cheque books and credit cards for a hi-so Thai lady plus a lot of cash but no contact details. Again my friend was shocked when I re-zipped the case with no sign it had been opened, we called the airport gave the ID details and arranged a bag swap. I imagine some will ask: 2 Link to comment Share on other sites More sharing options...
lomatopo Posted June 21, 2012 Share Posted June 21, 2012 Can you share any details re: the route? XXX-BKK? Were these newly purchased items? Many? A few? Approx. value? While new cosmetics and perfume are valuable and portable, making them an easy target for pilfering, they typically aren't the first things thieves are looking for in checked baggage. Usually it's portable electronics and jewelry. Some of the really big stolen airline baggage groups in the U.S. are indeed massively organized crime efforts. I think there have been large rings recently broken up at JFK and SFO. It is important to report these incidents to the carrier as this is sometimes the only thing that can prod them into investigating and hopefully shutting down these rings. Both the carrier and the airport operating authority are ostensibly responsible for baggage "integrity". For the most part these are crimes of opportunity so anything you can do to make your checked bag less vulnerable, or even appear less desirable, is a plus. As is trying not to put anything of value into a checked bag. Link to comment Share on other sites More sharing options...
craigt3365 Posted June 21, 2012 Share Posted June 21, 2012 A friend picked up the wrong identical case at the conveyor and only found out when his key didn't work. He was shocked when I showed him how to open the zip with a biro. We found cheque books and credit cards for a hi-so Thai lady plus a lot of cash but no contact details. Again my friend was shocked when I re-zipped the case with no sign it had been opened, we called the airport gave the ID details and arranged a bag swap. I imagine some will ask: Ugh...I saw this video a few years ago. I use to think my bag was safe with a lock. NOT! Glad you have posted this for others to see. 1 Link to comment Share on other sites More sharing options...
tartempion Posted June 21, 2012 Share Posted June 21, 2012 A bunch of baggage handlers where arrested for theft at the airport i worked. They hid the goods above some toilets to have them taken home by a night team, less controls, easier to get away with the stolen items. They eventually got caught nevertheless Link to comment Share on other sites More sharing options...
monty1412 Posted June 21, 2012 Share Posted June 21, 2012 This happens to people regardless of airline so it's unfair to single them out like that. Were these checked bags, or were they carry-on stored in bins? cdnvic, while this does happen across airlines ( I had it with Qantas) years ago I don't think OP is singling out AirAsia rather just relating his experiences as it happened with that airline. Unfortunately and this depends on airport and contracts quite often its airport luggage staff rather than individual airline luggage staff. Link to comment Share on other sites More sharing options...
harrry Posted June 21, 2012 Share Posted June 21, 2012 My parents flew here on a well known Asian airline and had items stolen from their bags. Being older, they thought once they checked their bags they were safe. Obviously this is not the case as most of us know. I've had locks cut, but I don't check anything valuable...so not sure if it was a check in the US or happened enroute. If you have something valuable, don't check it. Put it in your carry on or don't bring it. Sad, but true. It may not be the airlines fault, could have been baggage handlers at one of the airports. They are under the control of the airline...if the airline has a problem with it's contractors they should supervise them. Link to comment Share on other sites More sharing options...
DowntownAl Posted June 21, 2012 Share Posted June 21, 2012 A friend picked up the wrong identical case at the conveyor and only found out when his key didn't work. He was shocked when I showed him how to open the zip with a biro. We found cheque books and credit cards for a hi-so Thai lady plus a lot of cash but no contact details. Again my friend was shocked when I re-zipped the case with no sign it had been opened, we called the airport gave the ID details and arranged a bag swap. I imagine some will ask: As the old saying goes " Locks only keep out the honest.." Never put anything "stealable" in your checked luggage. You may have to learn to live without a few things while traveling but, that is just part of life. Link to comment Share on other sites More sharing options...
Impkenai Posted June 21, 2012 Share Posted June 21, 2012 Generally thefts from baggage after check-ins are usually done by the airport handling staff. Airlines HAVE to contract their baggage handling services to the respective airports' ground handling companies. I had my fishing rods 'lost' at one Malaysian airport, and am convinced that airport's baggage handling staff stole it. It was a bummer for me to scramble to get replacement rods so I could fish. LOL We can 'improve' security of our soft zippered luggage by using a combo lock strap around it, and getting it shrinked wrapped before checkin. Helps, but cannot stop thefts entirely. Link to comment Share on other sites More sharing options...
E1717007 Posted June 21, 2012 Share Posted June 21, 2012 Perfumes are considered as dangerous goods, most likely, the ground handling companies have the rights to remove it without consent. Link to comment Share on other sites More sharing options...
RabC Posted June 21, 2012 Share Posted June 21, 2012 Once you have checked in your luggage it has very little to do with the airline you are travelling with but rather the airport. They provide staff to see your luggage gets to and from the aircraft. The theft will have occurred before your luggage arrived at the plane or before it arrived at the luggage collection point at your destination. It isn't the fault of the airline at all. It does though pay to let them know. Not quite true, the baggage is handled by a ground agent that has been selected by the airline and has nothing to do with the Airport management, therefore it is the Airline you complain to and not the airport. 1 Link to comment Share on other sites More sharing options...
lizardtongue Posted June 21, 2012 Share Posted June 21, 2012 Both myself and wife have had items stolen from luggage whilst traveling within Thailand on both occasions it was with Thai Air. As for complaining........... well I will let you use your imagination on how far we got with that! Link to comment Share on other sites More sharing options...
farang000999 Posted June 21, 2012 Share Posted June 21, 2012 A bunch of baggage handlers where arrested for theft at the airport i worked. They hid the goods above some toilets to have them taken home by a night team, less controls, easier to get away with the stolen items. They eventually got caught nevertheless did they get a paid 2 week vacation? unions are awesome. Link to comment Share on other sites More sharing options...
stevenl Posted June 21, 2012 Share Posted June 21, 2012 Perfumes are considered as dangerous goods, most likely, the ground handling companies have the rights to remove it without consent. What??? Link to comment Share on other sites More sharing options...
QED Posted June 21, 2012 Share Posted June 21, 2012 Perfumes are considered as dangerous goods, most likely, the ground handling companies have the rights to remove it without consent. Errr, no they are not..... Link to comment Share on other sites More sharing options...
surangw Posted June 21, 2012 Share Posted June 21, 2012 A few trips ago I check my bag in in san to bkk, somehwere along the line someone opened the box I used to carry my items in, could not remove the laptop ( I had the anti theft cable attached to the transport case to keep the laptop from being taken easily ) whoever tried to remove the laptop must have gotten pissed off and poked and object ( looks like a screw driver blade may have been used) damage was from the screen through the lid going outward. just goes to show once your property leaves your hands its open season for low lifes. Link to comment Share on other sites More sharing options...
Murgatroyd Posted June 21, 2012 Share Posted June 21, 2012 Is there a shrink wrapping service available at Suvarnabhumi airport? Link to comment Share on other sites More sharing options...
POMCHOB Posted June 21, 2012 Author Share Posted June 21, 2012 Thanks everyone for sharing your experiences and contributing your input. I should of worded my first sentence as follows: "I would like to warn anyone using Airasia or ( any other other airlines) in Thailand to be careful with the checked in luggage." Had a very quick reply from Airasia who are investigating it and will contact me which is good thing as they are now aware of it happening from my complaint. Cheers from POMCHOB Link to comment Share on other sites More sharing options...
stevenl Posted June 22, 2012 Share Posted June 22, 2012 Thanks everyone for sharing your experiences and contributing your input. I should of worded my first sentence as follows: "I would like to warn anyone using Airasia or ( any other other airlines) in Thailand to be careful with the checked in luggage." Had a very quick reply from Airasia who are investigating it and will contact me which is good thing as they are now aware of it happening from my complaint. Cheers from POMCHOB From where to where were you flying? The same warning applies worldwide. Link to comment Share on other sites More sharing options...
stevenl Posted June 22, 2012 Share Posted June 22, 2012 A few trips ago I check my bag in in san to bkk, somehwere along the line someone opened the box I used to carry my items in, could not remove the laptop ( I had the anti theft cable attached to the transport case to keep the laptop from being taken easily ) whoever tried to remove the laptop must have gotten pissed off and poked and object ( looks like a screw driver blade may have been used) damage was from the screen through the lid going outward. just goes to show once your property leaves your hands its open season for low lifes. So you put a laptop in your checked luggage? 1 Link to comment Share on other sites More sharing options...
theoldgit Posted June 22, 2012 Share Posted June 22, 2012 Is there a shrink wrapping service available at Suvarnabhumi airport? Yes Link to comment Share on other sites More sharing options...
surangw Posted June 22, 2012 Share Posted June 22, 2012 A few trips ago I check my bag in in san to bkk, somehwere along the line someone opened the box I used to carry my items in, could not remove the laptop ( I had the anti theft cable attached to the transport case to keep the laptop from being taken easily ) whoever tried to remove the laptop must have gotten pissed off and poked and object ( looks like a screw driver blade may have been used) damage was from the screen through the lid going outward. just goes to show once your property leaves your hands its open season for low lifes. So you put a laptop in your checked luggage? yes I did Link to comment Share on other sites More sharing options...
manxninja Posted June 22, 2012 Share Posted June 22, 2012 Your lucky i got my bag back in cuba with stab holes all through my case and diving gear, and most the lads with me had things stolen. In comparison ive never had a problem in thailand. Link to comment Share on other sites More sharing options...
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