Thai neighbour bought an ipad at a big c in bkk four months ago. It has developed a serious fault and cannot be repaired (say big c) They told her she can have another one but has to pay 50%. This seems wrong to me, even for Thailand. Surely an Apple warranty should replace if it cannot be repaired? Is there a way to contact Apple in Thailand over this. It cost well over 20k

Contacted Apple warranty support yet for more info? Here's the Apple website where you can get more info such as warranty support. Link.