Bank Transfer didn't come through - how do you verify that?

[Green]

I had a bank transfer between banks in Bangkok which didn't come through. I have the receipt from my client, with a reference number from their bank, and I will go to my bank on Monday to check it, but do I need to check it or does my client have to do that? They said the money was deducted from their account, and the receipt says it was successful. I always immediately receive an sms when there is any activity on my account and this has never happened before as far as I know.

Thanks

[speedtripler]

sometimes the sms comes late

[Green]

9 days ago.

[thepool]

Something as gone wrong !

Clearly the best place to begin is with your bank.

However if investigation involves the other bank your client may need to be actively involved.

[anotheruser]

If you go to the bank and they say there is no money there it is pretty easy to verify. I am just joking but it happened to me over the weekend. Verify the funds where they are sent from and get tracking numbers.

[CharlieH]

Its the senders responsibility, you havnt been paid, they should sort it out, but it wouldnt hurt for you to try to help.

Do you think a hotel, airline, store, etc would say its their problem or yours if they didnt get paid.