sms747 Posted April 5, 2014 Share Posted April 5, 2014 I have had a hotmail account since 1997. Now it asks for a code they sent me to sign in with, when I enter the code nothing happens at all so can no longer log in. I have looked for an email contact but cannot see any, is there a solution ? Link to comment Share on other sites More sharing options...
ravip Posted April 5, 2014 Share Posted April 5, 2014 (edited) Try something mentioned here - could be a long process. http://windows.microsoft.com/en-us/windows/outlook/account-temporarily-blocked Edit You might be asked for an alternate email address. Edited April 5, 2014 by ravip Link to comment Share on other sites More sharing options...
MJCM Posted April 5, 2014 Share Posted April 5, 2014 Could indeed be a long process (30 days to be precise) Friend had 2 step authentication activated back in the Uk. Primary to receive codes was his UK mobile number, but after he moved to Thailand he tossed his UK number and wanting to access his email he had to go through the process of losing his way of receiving codes (which was his UK phone number) and this process (believe it or not) takes 30 days. Thats one of the reasons why i have added 3 phone numbers + the Google authenticator app to both my Hotmail and Gmail accounts, so in case I lose a phone number or phone I still have backups. Good Luck Sent from my iPad so Please excuse any typos 1 Link to comment Share on other sites More sharing options...
MJCM Posted April 5, 2014 Share Posted April 5, 2014 Thinking about this, if you didnt add this ? Did you ? Then maybe your account has been hacked Sent from my iPad so Please excuse any typos Link to comment Share on other sites More sharing options...
sms747 Posted April 5, 2014 Author Share Posted April 5, 2014 no it's not hacked they send a code to another rmail account and that does not work, will try contacting thanks Link to comment Share on other sites More sharing options...
MJCM Posted April 5, 2014 Share Posted April 5, 2014 Oke, but if everything else fails https://account.live.com/password/reset Link to comment Share on other sites More sharing options...
ravip Posted April 5, 2014 Share Posted April 5, 2014 Oke, but if everything else fails https://account.live.com/password/reset Yes. This too is a long process. Asks many questions... eg. subject lines of emails, email addresses in contacts, frequently sent/received email addresses. etc etc. But keep on at it, you can succeed! I helped 3 friends to recover their email accounts in this manner. Good luck to you, indeed. Link to comment Share on other sites More sharing options...
2008bangkok Posted April 5, 2014 Share Posted April 5, 2014 Did you enable 2 way authentication if so that's why Link to comment Share on other sites More sharing options...
sms747 Posted April 6, 2014 Author Share Posted April 6, 2014 re set it twice but that did not work, sod it. Link to comment Share on other sites More sharing options...
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