I've been locked out of my online banking, what's the procedure for resetting it?

Do I have to go to the bank in person? ( hope not )

Can it be done over the phone, if so what details will they require?

Is there an English language call centre?

Any help appreciated.

Thanks.

Just go to the main Bangkok Bank webpage which shows their local and international phone nunbers to reach their Call Center, and then when the interactive voice system answers select English for you language. Then just follow the prompts to get assistance/talk to a customer service representative (in English). I did this just last week with an ibanking password problem I was having...problem resolved in 5 minutes not to imply your issue can be fixed as quick.

Sent from my GT-I9500 using Thaivisa Connect Thailand mobile app

I guess the call centre is only working hours and not 24 hours as I tried yesterday, I'll try again today.

I'm overseas right now and have a feeling this is going to become a bit of a ball ache.......lets see.

Thanks

I guess you're not anywhere near a Bkk ATM, but for those that are, the online banking password can be reset at the ATM. They'll send you a new password via an SMS message.

Called the helpline, got asked a couple of security questions and ten minutes later could login with previous details - very easy.

A pleasant surprise!

good to hear it is solved, my experiences with online banking from bangkok bank are so far good also, good english speaking people on the phone (might put u on hold for 5 min) but very helpfull