varun Posted June 9, 2014 Share Posted June 9, 2014 Hey All, I was wondering whether other True Ultra High-Speed Internet users are also experiencing slow internet as of late. My internet has been considerably slow for quite a while now, at least compared to speeds I was getting last year. I did a quick speed test the other day, (speedtest.net) and I got a DL speed of just approx 4 mbps, which is well short of the stipulated 10 mbps. The last time I did a speed check (last year), I seemed to be getting the full allotted 10 mbps. Any advice? Could somebody else on a true ADSL do a quick speed check, and let me know what you're getting? Thanks! Link to comment Share on other sites More sharing options...
RichCor Posted June 9, 2014 Share Posted June 9, 2014 When doing LOCAL speed tests you need to use a service with a server directly hosted by your ISP. INTERNATIONAL Internet speeds are a different kettle of fish. If the ISP local Speed Test reveals lower speed try power-cycling your equipment (Modem/Router/Wifi) and try again. If it continues to remains lower than what was contracted you should contact your ISP and let them know you have an issue. ISP hosted Speed Tests 3BB Broadband CAT Telecom TOT HighSpeed (ADSL) / FTTx TRUE INTERNET Please note that speed tests completed using a modern PC connected via Ethernet Cable are the most reliable Conducting these same or similar tests over a WiFi connection, or utilizing other types of Internet Connected Devices can result in extremely erroneous results. Link to comment Share on other sites More sharing options...
Wonka Posted June 9, 2014 Share Posted June 9, 2014 Your ADSL router can be messed up over time. Turn it off, wait a few seconds and turn it on again. Do this every time you feel the speed goes down or before you make a speed test.. Link to comment Share on other sites More sharing options...
varun Posted June 10, 2014 Author Share Posted June 10, 2014 Got it, thanks guys. Link to comment Share on other sites More sharing options...
lomatopo Posted June 10, 2014 Share Posted June 10, 2014 (edited) My internet has been considerably slow for quite a while now Can you expand a bit on any specifics re: your applications? Is this considerable decrease in speed apparent during browsing? Other activities? What DNS servers are you using, if you happen to know? When did this slowness first become apparent? Was it fine one day, then problematic the next? Do you have a fixed-line analog telephone associated with this service? Any strange noises on that phone? Are you comfortable (/able to) logging in to your DSL modem/router? If so, can you share any details re: your DSL line statistics? Can you chat with neighbors who are using True to see if they are having similar issues? Can you contact True to ask them to check your line/service? Based on absolutely zero information my only/best guesses would be: DNS problems, physical line problems, someone poaching your WiFi. Sharing as much information as possible about your situation helps immensely. Edited June 10, 2014 by lomatopo Link to comment Share on other sites More sharing options...
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