Bank charges deducted when being paid by customer

[Marvo]

Is it just me, or is this normal international business practice?

Whenever a customer here in Thailand pays their account via bank transfer, they always deduct the bank transfer fee from the amount that they send me.

I Never did this when running my business in the UK.

[Crossy]

I expect they're ticking the 'all fees to the recipient' box rather than actually deducting the fee

[Marvo]

I expect they're ticking the 'all fees to the recipient' box rather than actually deducting the fee

I've seen that option is available when sending money overseas but never seen it in the "transfers to other Thai banks" section on my Ayudhya/Krungsri online banking site.