TOT Throttling after Data Cap?

[AyG]

I have a pretty poor Internet service from TOT - 10 Mbps down, 0.512 Mbps up, but it's the best available where I live.

Three days ago the service suddenly became worse. Consistently around 5 Mbps down, 0.25 up.

The facts that (i) the speeds are exactly half what they should be in both directions, (ii) it's coming towards the end of the month, and (iii) I am a heavy user, makes me wonder: has TOT introduced throttling for heavy users passing some sort of data cap?

I've 'phoned TOT and they repeatedly say someone will 'phone me back. Hasn't happened.

Anyone got any thoughts on what's going on?

(The only thing that makes me think it might not be a cap is that I'm getting frequent line disconnects [the 'phone line going dead] - around 2 or 3 times every hour.)

[GinBoy2]

I have TOT DSL 16/1 and when it works it's OK, but there are days when it's unusable. Long given up complaining about it, I just wait until it starts working again. Have you checked your modem, whats it saying about the data rate. This is from my D-Link modem, but you will have something similar, showing the provisioned speed and the attainable rate for your line:

See what it tells you?

I'm a huge video streaming kinda guy, never had any throttling

Edited August 28, 2014 by GinBoy2

[vincent13]

OP have been having problems here in Sakon Nakhon province with TOT for the last week.

See this thread I started:

http://www.thaivisa.com/forum/topic/754335-anyone-else-having-problem-with-tot-internet/

[liddelljohn]

TOT in Pattaya almost useless now used to be really quick ,, but true and others are no better

[JackJD]

I have TOT and just checked 10 DL .5 UL Ping 35 -- this is actually better than usual.

TOT support is consistently horrible - most cannot speak intelligible English... and get mad when you ask the to repeat -- plus also most talk too fast with terrible pronunciations. I never look forward to calling them.

[GinBoy2]

I have TOT and just checked 10 DL .5 UL Ping 35 -- this is actually better than usual.

TOT support is consistently horrible - most cannot speak intelligible English... and get mad when you ask the to repeat -- plus also most talk too fast with terrible pronunciations. I never look forward to calling them.

I've said this before in a previous thread, but...get a 'pet' local tech's phone number. The call center, local sales office are worse than useless, they simply designed to drive you closer to a heart attack due to high blood pressure out of frustration.

If you (or wife/gf) can talk directly to a technician it helps a lot. They can interrogate the modem, DSLAM and test the line quality all while you are on the phone with them.

That being said a lot of the issues will be nothing to do with your local connection and everything to do with poor network management from TOT

[superal]

You guys are all lucky , I get 2 MBPS down & 1.5 up with 65 ping , . Live in Prasat and the only server I can get is TOT and have to use one of the plug in usb sticks as there are no telephone lines available and the dish cannot receive signals as there are too many trees . Plus this poor service costs me 960 baht a month . Its take it or leave it response from TOT Bangkok who I also hate talking to . If you do not comply with their instructions for payments they just cut you off . The local TOT office has nice people but they have no teeth and are overruled by head office in Bangkok

[GinBoy2]

You guys are all lucky , I get 2 MBPS down & 1.5 up with 65 ping , . Live in Prasat and the only server I can get is TOT and have to use one of the plug in usb sticks as there are no telephone lines available and the dish cannot receive signals as there are too many trees . Plus this poor service costs me 960 baht a month . Its take it or leave it response from TOT Bangkok who I also hate talking to . If you do not comply with their instructions for payments they just cut you off . The local TOT office has nice people but they have no teeth and are overruled by head office in Bangkok

Luck, yes and no

When I first built my house and was looking for land, I knew I needed to be on a reasonably major road with a fixed line phone cables, enabling me to get DSL. I live in backofbeyondland, so DSL is always going to be the best I can expect. No expectations that I'm going to be offered a 100M fibre optic connection anytime before I depart this mortal coil!

[lopburi3]

Check your modem connection speed first. If normal then local speed test. But if having disconnects perhaps line is bad and s/n lower than normal.

[AyG]

Check your modem connection speed first. If normal then local speed test. But if having disconnects perhaps line is bad and s/n lower than normal.

The modem is reporting the connection speeds as 245 Kbps and 5009 Kbps down - almost identical to the rates I'm getting from speedtest.net.

Getting 0 errors on the ppp interface in 18512241 bytes transmitted. Would that suggest that it's not a signal/noise ratio problem?

There are also some statistics I don't understand:

Downstream Upstream

Line Coding(Trellis): On On

SNR Margin (0.1 dB): 47 70

Attenuation (0.1 dB): 310 292

Output Power (0.1 dBm): 75 104

Attainable Rate (Kbps): 6072 316

The attainable rates are (I think) much lower than they should be. Does this tell me anything?

Still waiting for TOT to call back.

[thedemon]

Check your modem connection speed first. If normal then local speed test. But if having disconnects perhaps line is bad and s/n lower than normal.

The modem is reporting the connection speeds as 245 Kbps and 5009 Kbps down - almost identical to the rates I'm getting from speedtest.net.

Getting 0 errors on the ppp interface in 18512241 bytes transmitted. Would that suggest that it's not a signal/noise ratio problem?

There are also some statistics I don't understand:

Downstream Upstream

Line Coding(Trellis): On On

SNR Margin (0.1 dB): 47 70

Attenuation (0.1 dB): 310 292

Output Power (0.1 dBm): 75 104

Attainable Rate (Kbps): 6072 316

The attainable rates are (I think) much lower than they should be. Does this tell me anything?

Still waiting for TOT to call back.

To achieve the correct speed for your 10/512 package the line speed will need to be in the range of 12000 Kbps down and 600 Kbps up to take the ADSL overhead into account.

If a TOT technician sees those numbers he will know there is something wrong. The most likely culprit will be the phone line.

[muratremix]

TOT never throttles by fair use policy.

Your speed is lower due to some cable problem or dslam port problem.

Btw what do you download so much? It is hard to find worthy content nowadays. Not much new movies like before.

[lopburi3]

We are in the rainy season so that might account for the bad line - you are connected about about the best that can be expected - so an issue somewhere between your modem and TOT modem. Make sure good connections in home and if that does not help time to report. But it may have to wait until lines dry out a bit. You can refresh connection in hope of getting better but from attainable rate it is not likely to be of much help.

As many have indicated they would be happy to have your current speeds on TOT. I have never had TOT internet but I did get rid of one of there phone lines here in Bangkok a couple months ago where even voice was mostly static.

[GinBoy2]

Check your modem connection speed first. If normal then local speed test. But if having disconnects perhaps line is bad and s/n lower than normal.

The modem is reporting the connection speeds as 245 Kbps and 5009 Kbps down - almost identical to the rates I'm getting from speedtest.net.

Getting 0 errors on the ppp interface in 18512241 bytes transmitted. Would that suggest that it's not a signal/noise ratio problem?

There are also some statistics I don't understand:

Downstream Upstream

Line Coding(Trellis): On On

SNR Margin (0.1 dB): 47 70

Attenuation (0.1 dB): 310 292

Output Power (0.1 dBm): 75 104

Attainable Rate (Kbps): 6072 316

The attainable rates are (I think) much lower than they should be. Does this tell me anything?

Still waiting for TOT to call back.

Well it certainly looks like you have a line issue. When TOT calls you back insist that you want a technician to visit the house and check the line.

Otherwise you will get the usual; its raining, it's the coup, this is Thailand excuses(reasons)

[stubuzz]

SNR and attenuation are high. Your line is probably old/damaged. Google snr and attenuation rates.