It took me 11 weeks to get my passport - and I only knew it was in Bangkok as I finally called the British Embassy in Bangkok saying I had an emergency. Which for me it was - I was already on overstay. Passport had been sitting in VFS in Bangkok - they said they had sent me an email - totally untrue. As for VFS in Bangkok - what a waste of time....interview in a cubicle the size of a broom closet with a Thai clerk who barely spoke English. My picture wasn't checked - I could have sent anyone - she wouldn't have know the difference! What a total waste of time, money and effort! As for the helpline, well, my experience was that it was stonewalling at its best. Passport being printed, passport being examined, gone for further checking...blah, blah, blah...they know absolutely nothing. Waste of long distance calls. I have complained to the UK gov't and to my amazement had a brief reply asking me for my new passport no in order to investigate my compaint. I have no expectations of any results....but at least I did lodge a complaint. Complete and utter shambles and absolute disgrace. Had to pay an overstay fine and be entered into a police report. Thanks to the UK Gov't. Lovely!!

It took me 11 weeks to get my passport - and I only knew it was in Bangkok as I finally called the British Embassy in Bangkok saying I had an emergency. Which for me it was - I was already on overstay. Passport had been sitting in VFS in Bangkok - they said they had sent me an email - totally untrue. As for VFS in Bangkok - what a waste of time....interview in a cubicle the size of a broom closet with a Thai clerk who barely spoke English. My picture wasn't checked - I could have sent anyone - she wouldn't have know the difference! What a total waste of time, money and effort! As for the helpline, well, my experience was that it was stonewalling at its best. Passport being printed, passport being examined, gone for further checking...blah, blah, blah...they know absolutely nothing. Waste of long distance calls. I have complained to the UK gov't and to my amazement had a brief reply asking me for my new passport no in order to investigate my compaint. I have no expectations of any results....but at least I did lodge a complaint. Complete and utter shambles and absolute disgrace. Had to pay an overstay fine and be entered into a police report. Thanks to the UK Gov't. Lovely!!

Thanks for your post, you need know that you are not alone in having being been treated like a Third Class Citizen by the British Government.

Some people responsible for this shameful debacle, in particular including the recently fired head of HMPO Paul 'no problems here' Pugh, should go against the wall for what they have done to overseas British Citizens, instead they will probably get knighthoods and massive pensions for all the 'good' work they have done.

Truly Disgusting.

Some people responsible for this shameful debacle, in particular including the recently fired head of HMPO Paul 'no problems here' Pugh, should go against the wall for what they have done to overseas British Citizens, instead they will probably get knighthoods and massive pensions for all the 'good' work they have done.

Truly Disgusting.

Paul Pugh was fired ? When did that happen ?

Some people responsible for this shameful debacle, in particular including the recently fired head of HMPO Paul 'no problems here' Pugh, should go against the wall for what they have done to overseas British Citizens, instead they will probably get knighthoods and massive pensions for all the 'good' work they have done.

Truly Disgusting.

Paul Pugh was fired ? When did that happen ?

http://www.telegraph.co.uk/news/politics/11122977/HM-Passport-Office-to-be-abolished-and-boss-to-lose-job-says-Theresa-May.html

hi all

wonder if anyone can help, i am due to renew my passport at the trendy building and as Annex A states proof of address is required i have a letter from the British embassy in Bangkok dated jan of this year so in date it states my name address and passport No, would that do as proof or do i need to go to immigration and get a residency letter then get it translated into english did phone the uk passport helpline but waste of time.

thanks

hi all

wonder if anyone can help, i am due to renew my passport at the trendy building and as Annex A states proof of address is required i have a letter from the British embassy in Bangkok dated jan of this year so in date it states my name address and passport No, would that do as proof or do i need to go to immigration and get a residency letter then get it translated into english did phone the uk passport helpline but waste of time.

thanks

If you have the letter from the British Embassy in BKK addressed to you at your residence in Thailand, dated this January, then you have evidence for the confirmation of your name and address.

　

　

Identity, name and address evidence

All applicants must provide one document showing photo identity and one document as evidence of name and address dated within the last year.

Name and Address Evidence:

Please provide one of the following:

• visa or resident permit (or colour photocopy)

• tax record eg a letter from a tax authority

• educational record eg school report

• employment record eg official letter from your employer

• letter sent to you from a central, regional or local government department

• baptismal or naming certificate

• medical/health card

• voter’s card

• parents’ death certificates if applicable

• immigration documents

If it's any help for folks who use Khon Kaen immi I called them and they don't need a letter from the embassy confirming your new passport when you transfer your extension stamp from old to.new passport

PS Mister Fixit - I used a photo shop in Chalong, Phuket for the photos with no issues. I had with me the guidelines for sizes etc printed from the UK passport website.

Big Steve - I have had passport photos taken at the same shop in Nonthaburi in the past with no problems.

I went along last time (early July), and it was a different guy who seemed pretty unsure of himself, and was not confident. I had the UK regulations/guidelines for photos with me, explained them all in Thai, but he still got it wrong, it seems.

I do now remember when I had my previous passport renewed in 2008, I used a place in the UK. I think the Thai photos regs are not as stringent as the UK ones which have become even more so in recent years.

The difference between inefficiency and efficiency

A last update on my friends daughters 18 week wait for a 5 year child passport

My friend paid 125 pound ( before the changes) for his daughters 5 year child passport Who was born in England, after 10 weeks of waiting HMPO asked for more proof of address from a 13 year old child.

HMPO finally accepted a simple letter from her school saying that she attended this school and her address

was etc,if the HMPO would have stated this simple letter would be accepted in the first place there would have been no delay.The passport was issued after 14 weeks but gathered dust at the Trendy office for just on one month before they bothered to inform the family .Total time 18 weeks

It took the child's mother ( who speaks with a Brummie accent) 7 weeks for her to receive a visa for the uk .

They were ready to board the flight,and when asked for her passport she produced a nice brand new UK passport only to be asked to show her Thai passport. OMG with all the stress and hassle they had forgot to renew her Thai passport ( easy done) and could not board the flight.

Distraught and distressed after this nightmare saga they went to stay with friends while they applied for a Thai passport,WITHIN ONE WEEK at no extra jumping the queue cost she had received her Thai passport through the normal channels

I think the HMPO should take note of their own inefficiency and the Thai efficiency when dealing with passport renewals

Print off the photo specs and take it to the shop and find a shop that understands.

It took me several attempts to get the right proportions, in the first they obviously photoshopped my forehead wrinkles despite my instructions, which is the Thai way.

PS Mister Fixit - I used a photo shop in Chalong, Phuket for the photos with no issues. I had with me the guidelines for sizes etc printed from the UK passport website.

Big Steve - I have had passport photos taken at the same shop in Nonthaburi in the past with no problems.

I went along last time (early July), and it was a different guy who seemed pretty unsure of himself, and was not confident. I had the UK regulations/guidelines for photos with me, explained them all in Thai, but he still got it wrong, it seems.

I do now remember when I had my previous passport renewed in 2008, I used a place in the UK. I think the Thai photos regs are not as stringent as the UK ones which have become even more so in recent years.

I think this is to do with the automatic gates at immigration. The gate takes your photo and compares it to your passport, slightest discrepancy and you are locked in and someone has to come and let you out. It will not let me through unless I take my glasses off.

Hi all ,

for Name and Address Evidence

Has anyone used a certificate or residence from Thai immigration? with success?

I should have said immigration share the same system .. Anyway am on a tourist visa also making another police report is classed as fraud ..

Ok, no extension.

Not fraud, you are simply reporting the loss of a police report whose subject is the theft of your old passport, quite legal.

Still better that you have the stamp in your passport before you go to the airport.

As you are on a Tourist Visa (and even with a Tourist Visa 30 day extension), you can go to any Immigration Department to get the stamp in your new passport using the Embassy pro forma (and almost certainly a police report).

Without the admission stamp, you may find your self delayed at the airport - better go to immigration before if you prefer a painless/stress less approach.

Well just got my police report i sent to them and someone saying they hadn't received it .. Talk about a bloody nightmare all this being mess about with and now still waiting for supporting documents .. also sent an email to the embassy wait a few days for the new passport letter now because was speaking to someone whom works in the embassy about them sorting out for us but they are too lazy to do anything ..

Hi all ,

for Name and Address Evidence

Has anyone used a certificate or residence from Thai immigration? with success?

Im sure they have, but you need to get it translated and stamped to get approved.

There is a cowboy translation agency on the 1st floor at Trendy who will do the job, i guess they will take less than an hour and about 1000B ( i forget how much a translation is now ) to do the job.

I should have said immigration share the same system .. Anyway am on a tourist visa also making another police report is classed as fraud ..

Ok, no extension.

Not fraud, you are simply reporting the loss of a police report whose subject is the theft of your old passport, quite legal.

Still better that you have the stamp in your passport before you go to the airport.

As you are on a Tourist Visa (and even with a Tourist Visa 30 day extension), you can go to any Immigration Department to get the stamp in your new passport using the Embassy pro forma (and almost certainly a police report).

Without the admission stamp, you may find your self delayed at the airport - better go to immigration before if you prefer a painless/stress less approach.

Well just got my police report i sent to them and someone saying they hadn't received it .. Talk about a bloody nightmare all this being mess about with and now still waiting for supporting documents .. also sent an email to the embassy wait a few days for the new passport letter now because was speaking to someone whom works in the embassy about them sorting out for us but they are too lazy to do anything ..

Did you send the email to Consular Services at The British Embassy in Bangkok, they are the ones who do the pro- forma?

[email protected]

Send then a scan of the front page of your new passport, dob, address, entry dates, visa/extension type and police report.

In July they did mine and sent it to me by EMS the next day - no charge.

Hi all ,

for Name and Address Evidence

Has anyone used a certificate or residence from Thai immigration? with success?

Yes, I used a Certificate of Residence from Chiang Mai Immigration, sending the original and a translation from a translation service. This was accepted by HMPO.

recom273 and delboy

Thank you very much for your help! I am most grateful!

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Has any body used the Photographic service at Trendy and is it ok to wait till renewal before getting pictures taken there

It's a photo shop at the ground floor of trendy towers on the RHS as you go in, nothing to do with trendy/HMPO.

A couple of posters used the service and had no specific problems.

Specific advice is available on photos at the following HMPO link.

https://www.gov.uk/photos-for-passports

Probably much better to have your ducks all nicely lined up in advance - less stress.

HI again ,

Can anyone please confirm that it's still OK to use the shop at "the ground floor of trendy towers on the RHS"

Thanks

<script type='text/javascript'>window.mod_pagespeed_start = Number(new Date());</script>

Has any body used the Photographic service at Trendy and is it ok to wait till renewal before getting pictures taken there

It's a photo shop at the ground floor of trendy towers on the RHS as you go in, nothing to do with trendy/HMPO.

A couple of posters used the service and had no specific problems.

Specific advice is available on photos at the following HMPO link.

https://www.gov.uk/photos-for-passports

Probably much better to have your ducks all nicely lined up in advance - less stress.

HI again ,

Can anyone please confirm that it's still OK to use the shop at "the ground floor of trendy towers on the RHS"

Thanks

Again, why leave it to the last minute and chance?

Surely it is much better to get this important matter properly sorted prior to you visit.

The photo shop in trendy towers is nothing to do with trendy or HMPO, they just happen to be in the same building.

http://www.theweek.co.uk/uk-news/58948/uk-passport-delays-how-long-does-an-application-take-now

The above article refers to delays for UK based applications and is not really relevant to overseas passport renewal applications which currently take much much longer.

If it's any help for folks who use Khon Kaen immi I called them and they don't need a letter from the embassy confirming your new passport when you transfer your extension stamp from old to.new passport

Same for Kap Choeng (Buriram/Surin)

So trendy only cut the corners when you get your new passport even though you cannot use your old passport when renewing

They not cut the corner when you first apply

Correct - you can still use your passport internally for ID purposes, it is not physically marked in any way at application.

A number of posters have made fresh extension applications and 90 day reports with their existing passports after the application has been made at trendy.

Some have reported successfully crossing borders as well, but this is specifically advised against.

You are warned by HMPO that you cannot travel internationally with your existing passport, once your application is filed.

HMPO Website:

You can’t travel with it after you’ve applied for a new one - but you will be able to keep your existing passport for ID purposes.

Yeah I made my 90 day report in my old passport after I had started the application for my new passport.

I always traveled by air domestically 5/6 times with no problems.

As one who tested the system I can categorically confirm that neither Thai nor Cambodia immigration are in anyway linked to the UK passport system.

You are clear to use your 'cancelled passport' for the duration of the previous validity date (subject to passport capacity). I am not sure why why anyone would actually wish to do that - I did it simply as an exercise to test my theory and I had my new passport in my pocket just in case. What my exercise did was to reassure a few people that could still travel while they waited for their new passport to arrive. I know 4 people who successfully did this,

Note - once you use a new passport that becomes logged on the Thai system and you can longer use the old one (again - not sure that there would be any reason to).

Correct - you can still use your passport internally for ID purposes, it is not physically marked in any way at application.

A number of posters have made fresh extension applications and 90 day reports with their existing passports after the application has been made at trendy.

Some have reported successfully crossing borders as well, but this is specifically advised against.

You are warned by HMPO that you cannot travel internationally with your existing passport, once your application is filed.

Yeah I made my 90 day report in my old passport after I had started the application for my new passport.

I always traveled by air domestically 5/6 times with no problems.

As one who tested the system I can categorically confirm that neither Thai nor Cambodia immigration are in anyway linked to the UK passport system.

You are clear to use your 'cancelled passport' for the duration of the previous validity date (subject to passport capacity). I am not sure why why anyone would actually wish to do that - I did it simply as an exercise to test my theory and I had my new passport in my pocket just in case. What my exercise did was to reassure a few people that could still travel while they waited for their new passport to arrive. I know 4 people who successfully did this,

Note - once you use a new passport that becomes logged on the Thai system and you can longer use the old one (again - not sure that there would be any reason to).

Agreed that it is proven to be possible, question is why do HMPO specifically state that you cannot use your passport for international travel after your passport renewal application is made?

HMPO Website:

You can’t travel with it after you’ve applied for a new one - but you will be able to keep your existing passport for ID purposes.

Yeah I made my 90 day report in my old passport after I had started the application for my new passport.

I always traveled by air domestically 5/6 times with no problems.

As one who tested the system I can categorically confirm that neither Thai nor Cambodia immigration are in anyway linked to the UK passport system.

You are clear to use your 'cancelled passport' for the duration of the previous validity date (subject to passport capacity). I am not sure why why anyone would actually wish to do that - I did it simply as an exercise to test my theory and I had my new passport in my pocket just in case. What my exercise did was to reassure a few people that could still travel while they waited for their new passport to arrive. I know 4 people who successfully did this,

Note - once you use a new passport that becomes logged on the Thai system and you can longer use the old one (again - not sure that there would be any reason to).

Agreed that it is proven to be possible, question is why do HMPO specifically state that you cannot use your passport for international travel after your passport renewal application is made?

HMPO Website:

You can’t travel with it after you’ve applied for a new one - but you will be able to keep your existing passport for ID purposes.

Don't know. I can only imagine that in the old days the corners were cut off at application stage ?

I am not sure if air travel would be any different - no reason why it should be.

What is important is that, whatever crap HMPO put on their website, anyone caught up in these diabolical delays CAN still travel - at least to neighbouring countries. If someone wants to try further afield.................

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Has any body used the Photographic service at Trendy and is it ok to wait till renewal before getting pictures taken there

It's a photo shop at the ground floor of trendy towers on the RHS as you go in, nothing to do with trendy/HMPO.

A couple of posters used the service and had no specific problems.

Specific advice is available on photos at the following HMPO link.

https://www.gov.uk/photos-for-passports

Probably much better to have your ducks all nicely lined up in advance - less stress.

HI again ,

Can anyone please confirm that it's still OK to use the shop at "the ground floor of trendy towers on the RHS"

Thanks

Again, why leave it to the last minute and chance?

Surely it is much better to get this important matter properly sorted prior to you visit.

The photo shop in trendy towers is nothing to do with trendy or HMPO, they just happen to be in the same building.

yes I agree about having photos before but I would guess that they might do more photos for passports than a shop in some of the small towns in Thailand and also the E-Mail reply confirming your appointment tells you they are there if you need to use them so I would think they would be ok

As one who tested the system I can categorically confirm that neither Thai nor Cambodia immigration are in anyway linked to the UK passport system.

You are clear to use your 'cancelled passport' for the duration of the previous validity date (subject to passport capacity). I am not sure why why anyone would actually wish to do that - I did it simply as an exercise to test my theory and I had my new passport in my pocket just in case. What my exercise did was to reassure a few people that could still travel while they waited for their new passport to arrive. I know 4 people who successfully did this,

Note - once you use a new passport that becomes logged on the Thai system and you can longer use the old one (again - not sure that there would be any reason to).

Agreed that it is proven to be possible, question is why do HMPO specifically state that you cannot use your passport for international travel after your passport renewal application is made?

HMPO Website:

You can’t travel with it after you’ve applied for a new one - but you will be able to keep your existing passport for ID purposes.

Don't know. I can only imagine that in the old days the corners were cut off at application stage ?

I am not sure if air travel would be any different - no reason why it should be.

What is important is that, whatever crap HMPO put on their website, anyone caught up in these diabolical delays CAN still travel - at least to neighbouring countries. If someone wants to try further afield.................

Agreed the ability to cross borders on a cancelled UK passport is of great value to overseas citizens, given the ridiculously long delays HMPO are producing.

Certainly corners were not cut off at application time 10 years ago - although then the renewal process only took around a week or so as the passports were produced locally and issued direct by the Foreign Office (FCO).

As you state, there are no reports to date of any one trying to fly on a UK passport, once the renewal application had been made.

No matter how incompetent HMPO may be, why would they write that the passport should not be used, if it had no significance or purpose?

<script type='text/javascript'>window.mod_pagespeed_start = Number(new Date());</script>

Has any body used the Photographic service at Trendy and is it ok to wait till renewal before getting pictures taken there

It's a photo shop at the ground floor of trendy towers on the RHS as you go in, nothing to do with trendy/HMPO.

A couple of posters used the service and had no specific problems.

Specific advice is available on photos at the following HMPO link.

https://www.gov.uk/photos-for-passports

Probably much better to have your ducks all nicely lined up in advance - less stress.

HI again ,

Can anyone please confirm that it's still OK to use the shop at "the ground floor of trendy towers on the RHS"

Thanks

Again, why leave it to the last minute and chance?

Surely it is much better to get this important matter properly sorted prior to you visit.

The photo shop in trendy towers is nothing to do with trendy or HMPO, they just happen to be in the same building.

Thanks digitalchromakey, Absolutely I was planning on going there 1 day before the appointment (I am yet to ask for an appointment, just collecting all the documents) for

1. Photos - they at Ground floor Trendy, might have a higher success rate than if I were to take photos from a shop here in Chiang Mai

2. Translations (Letter from my language school- Ed visa School + Residence certificate)

Thanks again

Jack

Thanks digitalchromakey, Absolutely I was planning on going there 1 day before the appointment (I am yet to ask for an appointment, just collecting all the documents) for

1. Photos - they at Ground floor Trendy, might have a higher success rate than if I were to take photos from a shop here in Chiang Mai

2. Translations (Letter from my language school- Ed visa School + Residence certificate)

Thanks again

Jack

Huh .. You attend a language school and you are paying for something translated ??

Why not get a letter on headed notepaper in English from the school saying Mr. Faranguk is studying Thai at are great school from x until y dates, we can confirm he lives at z, best regards Ed-visa language school .. Then get it stamped by the school with one of those stamps Thai companies love:

Job done and a lot cheaper than a translation service.

Thanks digitalchromakey, Absolutely I was planning on going there 1 day before the appointment (I am yet to ask for an appointment, just collecting all the documents) for

1. Photos - they at Ground floor Trendy, might have a higher success rate than if I were to take photos from a shop here in Chiang Mai

2. Translations (Letter from my language school- Ed visa School + Residence certificate)

Thanks again

Jack

Huh .. You attend a language school and you are paying for something translated ??

Why not get a letter on headed notepaper in English from the school saying Mr. Faranguk is studying Thai at are great school from x until y dates, we can confirm he lives at z, best regards Ed-visa language school .. Then get it stamped by the school with one of those stamps Thai companies love:

Job done and a lot cheaper than a translation service.

LOL Thanks recom273

That's exactly what I was thinking , they issued the letter in 2 stages

1. without my address in it , letter is in Thai

2. with my address but the letter is still in Thai

the next step will be to get a letter as you have suggested in English

so this is a Kaizen process

You attend a language school and you are paying for something translated ??

LOL, have you met anyone from Walan School of .... ? I joined (Not walen!) 2 months ago, some of my classmates are still struggling with the Thai alphabet (reading level 1, even though we are studying at Level 8) after 2 years of studying .

I could translate but I will have to forge the Beautiful official stamp so I am going to chat the principal up again this time, anyway she was so nice about the previous 2 letters

Emailed the appointments Coldline, hopefully I will get an appointment some time next week

I got my photos done in the Digital Photo shop on the 3rd floor of the Airport Plaza in Chiang Mai, near the 3BB shop. The guy has a selection of photo sizes to choose from and a ruler so that you can measure them to see which one will satisfy HMPO. He asked if I wanted the photo photoshopped, and I said no and I chose the white background. 70 Baht for 4 photos. Accepted in Liverpool.