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Hotmail not loading - is it just me?


AyG

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A few weeks ago Hotmail stopped loading for me. I'm pretty sure it happened when they introduced the transparent proxy censorship software countrywide. I now need to take special measures to be able to access my Hotmail account through the web. interface. If I'm right in my analysis, I'd have expected other people to notice this and perhaps post here about the problem. So, my question is: has anyone else found it impossible to access their Hotmail account for the past few weeks?

(In my case, the problem appears to be with accessing the specific server dubxxx.mail.live.com where xxx is a 3-digit number. The connection always times out/is interrupted.)

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No problem for me, I just checked and logged in Fine.

Which Url do you use ? I always use: https://login.live.com/ or https://mail.live.com/

http://www.hotmail.com

Those two links also don't work for me. (Just tried them.)

Correction. After a couple of minutes login.live.com loaded. However, there doesn't seem to be any way to go from there to Hotmail.

Edited by AyG
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https://login.live.com/ (131.253.61.100)

https://mail.live.com/ (207.46.11.252)

http://www.hotmail.com (65.55.157.146)

All three links work for me (ToT, fibre optic, Khon Kaen).

The latter two redirect to login.live.com..... with parameters and a different "appeal" of the site.

So finally all three links lead to live.com.

Over the years I had a few cases of sites unreachable (e.g. a German banking site).

I had to use a VPN to overcome the problem.

For long time now the problem is gone.

Never sure what the problem was (probably DNS?).

Do you use standard (automatic) setting for DNS server?

Have you already tried Google DNS?

Can you ping the above addresses?

What happens if you click here;
http://65.55.157.146/

(for me: I am redirected to https://login.live.com ... with a couple of params).

Edited by KhunBENQ
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I'm using TOT. Just tried it with my partner's True Internet connection from my computer - no problem there. So, the issue appears to be TOT-specific.

Using TOT I can ping login.live.com, mail.live.com and hotmail.com using the name, rather than the ip addresses (some of which are different for me). I can also ping dubxxx.mail.live.com which is where the browser hangs.

Since pinging dubxxx.mail.live.com works OK I don't think it's a DNS issue. FWIW I use Google DNS which I set manually; DHCP is only for my ip address.

Browsing to http://65.55.157.146/ hangs - again waiting for dubxxx.mail.live.com.

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Oke another Long Shot

try a tracert to mail.live.com and see where it stops.

This is mine

d:\>tracert mail.live.com

Tracing route to dispatch.kahuna.glbdns2.microsoft.com [65.55.157.146]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 35 ms 36 ms 36 ms Provider IP Address
3 34 ms 43 ms 36 ms Provider IP Address
4 37 ms 37 ms 38 ms Provider IP Address
5 37 ms 38 ms 39 ms Provider IP Address
6 38 ms 38 ms 38 ms Provider IP Address
7 41 ms 38 ms 38 ms Provider IP Address
8 40 ms 39 ms 38 ms 253.84.50.182.crs-bb-ix-jastel.co.th [182.50.84.253]
9 67 ms 69 ms 70 ms 56.84.50.182.crs-bb-ix-jastel.co.th [182.50.84.56]
10 67 ms 68 ms 68 ms xe-1-0-0-0.sge-96cbe-1a.ntwk.msn.net [198.200.130.4]
11 68 ms 68 ms 68 ms ae6-0.sin-96cbe-1a.ntwk.msn.net [207.46.41.97]
12 139 ms 139 ms 139 ms xe-11-0-1-0.tya-96cbe-1b.ntwk.msn.net [207.46.38.253]
13 142 ms 141 ms 141 ms ae3-0.tya-96cbe-1a.ntwk.msn.net [204.152.140.180]
14 245 ms 246 ms 250 ms ae1-0.lax-96cbe-1b.ntwk.msn.net [207.46.46.148]
15 240 ms 240 ms 240 ms ae10-0.by2-96c-1a.ntwk.msn.net [191.234.80.138]
16 256 ms 256 ms 255 ms ae0-0.by2-96c-1b.ntwk.msn.net [207.46.40.233]
17 * * * Request timed out.
18 256 ms 256 ms 256 ms 10.60.129.133
19 * * * Request timed out.
20 * * * Request timed out.
21 246 ms 245 ms 245 ms origin.by175w.bay175.mail.live.com [65.55.157.146]

Trace complete.

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Maybe just wait a few weeks and the problem may get fixed.

For me the problem was that hotmail would always disconnect after about 3 minutes. So sending messages meant copying a message into a freshly opened hotmail page and quickly sending.

I have done nothing to fix it, but now after a few weeks my hotmail page stays open for days.

Who knows!

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Another long shot, but what if you install Thunderbird (or use outlook) and set it to download / send mail from Hotmail.

This works for me

Settings are

Server Name Pop3: pop3.live.com port 995

SMTP Server: smtp.live.com port 587

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Another long shot, but what if you install Thunderbird (or use outlook) and set it to download / send mail from Hotmail.

This works for me

Settings are

Server Name Pop3: pop3.live.com port 995

SMTP Server: smtp.live.com port 587

Actually, Thunderbird and POP3 are how I usually access Hotmail. The combination works fine. However, it doesn't show the contents of the Junk folder, which is the only reason I ever need to use the web interface.

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Oke understood, that's also exactly the same reason for me to wink.png

Did you do the tracert ?

Edit: Another option would be is to use your phone (via 3G) to access it ? (But that's another work around :( )

Edited by MJCM
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A few weeks ago Hotmail stopped loading for me. I'm pretty sure it happened when they introduced the transparent proxy censorship software countrywide. I now need to take special measures to be able to access my Hotmail account through the web. interface. If I'm right in my analysis, I'd have expected other people to notice this and perhaps post here about the problem. So, my question is: has anyone else found it impossible to access their Hotmail account for the past few weeks?



(In my case, the problem appears to be with accessing the specific server dubxxx.mail.live.com where xxx is a 3-digit number. The connection always times out/is interrupted.)




Why don't you just install Torch and you might stay with it forever. Okay, until your browser is okay again.


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I've got True cable internet in BKK, and have noticed over the past few days that my web Hotmail seems to have periodic problems with the pages only partly loading.

As in, no problem to log-in...but then the page code seems to not finish loading or is interrupted, so all the commands to manage email like moving or deleting or other menu choices don't work. And reloading the page doesn't seem to help.

It does appear that those problems diminish or disappear when I employ a full-blown VPN of the type that's resistant to packet inspection, etc etc.

I use Hotmail a lot, and normally don't have any problems. So this odd behavior over the past few days has been an anomaly.

BTW, in this same period, I'm also getting error messages from my LastPass password protection/storage service saying that my computer couldn't make a secure connection to their servers, that being when running in just the regular non VPN mode.

Kind of makes me wonder what's going on out there.

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