True true to form - part 2

[prk888]

last year we renewed our TRUE Platinum package(s) for 2 homes. We were assured then that Ch # 354 (BBC Entertainment) was now included in thae package price as True had regularised their offerings now without paying different combinations with different 'extras'

On Feb 1st Ch # 354 is blocked

A phone call to TRUE BKK say that the 'promotion' has now ended and Ch # 354 will now cost B100 a month

A visit to the charming, helpful lady in the small TRUE office in the big Electrical store almost opposite the new INDEX on Suk follows today.

We are told many customers are upset & angry. She explained that she was informed of the new policy on Feb 1st too.

Once complaints started she informed HO in BKK sending an attached 2014 email from BKK HO which clearly stated Ch # 354 was included in Platinum.

It is now felt that the more customers who complain by email to HO and/or Consumer Protection Office about such incidents the greater the chance of a reversal or an avoidance of repeat TRUE shenanigans !!

Up to us

TIT - This is TRUE .................... again !

[gerry123]

true strikes again same company promises as many larger corps in this country they know they can promise all they want

but they also know mis selling is a tactic they they can get away with until this can be governed by i don't know who it will continue and possibly get a whole load more devious you can read all the small print you want but for now it continues