There is no customer service from them. Last month I booked Roi Et to DMK, paid at Lotus, got receipt. And then - nothing. No confirmation, and then a reminder to pay before the 24-hour deadline. Contacted AA via their Bot, spent an hour going in circles and providing the same info over and over again, including sending a photo of the receipt as asked for, over and over again. It was as if they had no clue about the thread that had developed. Eventually given a case number. Meanwhile, the booking was cancelled due to the imaginary non-payment. Two weeks after I paid, and after two or three emails saying we're working on it, I received an email confirming the booking, same booking number, same flights. I wrote back asking what the problem had been and was told the case was closed. No explanation, no apology. Nothing.
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