Jump to content

My first stand-up argument in Thailand when shopping


Recommended Posts

Posted

Hi Jo, I JUST knew when i posted this you would be there like a dog to a bone,nothing better to do,maybe.

regards your friend Worgeordie

Hi Geordie,

My response was as predictable as your post was; the only surprise for me is how late you were in joining the debate. How could we possibly survive without our little differences?

Nothing better to do! I'm pleasantly surprised as to how much I have done today, the only fly in the ointment being the possibility of tennis being rained off.

Cheers

And how else are we to get our entertainment once the dark nights start drawing in tongue.png

Be the change that you wish to see in the world.

Mahatma Gandhi

  • Replies 176
  • Created
  • Last Reply

Top Posters In This Topic

Posted

Folk guitr, the part you fail to realize is that by pointing out the mistake, it prevents it from happening to other customers.. Are you ok with that?

I didn't realize that you were only acting in the best interest of others. My apologies to you.

(I think I just threw up a little in the back of my throat...)

I certainly appreciate that is would be one positive result, but...

... can you honestly stand there and tell us that this is your motive for your actions?

Not the by-product of your actions but your motivation for behaving in this fashion?

Posted

My way is to assume that they are honest and decent, but that they may make the odd genuine mistake. Unless I've bought something that's on promotion I probably wouldn't notice if they made a mistake, and I certainly wouldn't want to stand there beady-eyed watching every move.

My view is that if the price at the till doesn't match the price on the shelf, then more likely than not it is because of the lack of a proper procedure for keeping them in line. Any big anomalies I would probably notice, but I certainly wouldn't notice a baht or two here or there. The odds are that every now and then I will be a victim of these errors, but if the alternative is to be obsessive, distrustful and unfriendly then I don't mind. I prefer being trustful and friendly with the staff than standing there watching like a hawk, counting every baht as I put it in my tightly held purse.

By the way, I'm not someone 'with plenty money', or a mug, and the only money I've ever had I've earnt. I'm just someone that would rather trust people and assume the best in them, than assume that they are going to cheat me. I'd hate to spend my life being suspicious and distfustful of everyone.

That so many people here are constantly on the alert, expecting to be taken advantage of, and assuming the worst, is of no great surprise. Being suspicious of the natives is part of The Illness.

This is probably the most sensible statement in this thread. Yes, we should all assume that everybody we deal with is honest - out of the hundreds we deal with, one or two may be dishonest, but the overwhelming majority won't. And yes, everybody makes mistakes. For me it's not so much the mistake that has been made, that stuff happens. It's the way they deal with it when it's pointed out. Thailand is somewhat lacking in this area.

(If they give me too much change in a shop and I notice (usually just drop the change and receipt into my purse without looking) I point it out to them. I always have since I was a child. Mostly the staff are grateful if somewhat embarrassed both here and back home. Occasionally, I get the feeling that they would have rather not had me point it out. I always do it discreetly so nobody else hears, I don't want to get anyone into trouble. If something scans at the wrong price, bugger it. The saving will make up for when I'm charged too much.)

Be the change that you wish to see in the world.

Mahatma Gandhi

Posted

So what? So what if they choose to charge a higher price just because it's a farang buying? The value of an item is a personal choice. Someone might value an item highly and not bat an eyelash at paying a high price. To another person, they may think the item is of little value to them, and refuse to pay a high price. It's up to the individual buying to make the decision about the value. It really makes little difference what the 'actual' price is.

Dual pricing is dishonest, I don't like to support dishonesty.

Saving money is smart, wasting it is foolish.

When I shop for a drink in 7-11, don't care about the flavor, many flavors are good.

Choosing the buy one get one free offer is where the smart money goes.

I'm afraid I'll have to disagree. There is NOTHING dishonest about dual pricing.

In America, every single state in the US practices Dual Pricing. Community colleges and State colleges ALL charge a different tuition fee for resident and non-resident students. Every single state in the US charges a different fee for resident and not-resident fishing licenses, hunting license, and even every city in every state charges a different fee for resident and non-resident library cards. Ski areas all over the US charge a different fee for resident and non-resident ski lift tickets. This list can go on and on. I'm only referencing the US because I know for a fact that these exist. I image that the UK has plenty of dual-pricing situations as do most European countries. That Thai parks and recreational facilities charge dual prices in not dishonest. If you reside in Thailand, you are helping to support the infrastructure and so get to pay Thai prices. Visitors from abroad don't, and so get charged more to use the facilities.

In the marketplace, the rule has been 'Caveat Emptor' since long before most of the world spoke Latin. If a shop keep thinks you will pay 100 but the next fellow will pay only 50, there is nothing dishonest about it. There is no regulation about prices except from a manufacturer who so specifies. 'Bait and Switch' is dishonest. Charging for 100k but only delivering 75k is dishonest. One of the reasons supermarkets became so popular was because they standardized pricing as compared with wet markets/mom&pop shops. We as westerners have pretty much grown up believing that everything must be 'as written.' Sorry, but we aren't in the West any longer.

As long as you don't care about the flavor of your drinks, saving money is smart. The problem only begins when you start buying flavors you don't like because you save money. Just like the guy who drives all over town looking for the gas station that saves him 10 baht on a fill-up, having just spent 20 baht driving around.

Posted

Folkguitar, in your continued persistence of being wrong, you fail to recognize most thais would thank me for demanding accurate pricing.

of course part of the benefit is that future people don't get mischarged. Just admit you're on the wrong side of this, and move on.

Btw, you never defined your allowabke threshold for inaccuracy..

Posted

Folkguitar, in your continued persistence of being wrong, you fail to recognize most thais would thank me for demanding accurate pricing.

Yes... I can see them lining up to do so.

Yet another Farang who 'demands.' Tell me, do you stamp your foot too? I'm told Thais love that as well.

Posted

So what? So what if they choose to charge a higher price just because it's a farang buying? The value of an item is a personal choice. Someone might value an item highly and not bat an eyelash at paying a high price. To another person, they may think the item is of little value to them, and refuse to pay a high price. It's up to the individual buying to make the decision about the value. It really makes little difference what the 'actual' price is.

Dual pricing is dishonest, I don't like to support dishonesty.

Saving money is smart, wasting it is foolish.

When I shop for a drink in 7-11, don't care about the flavor, many flavors are good.

Choosing the buy one get one free offer is where the smart money goes.

I'm afraid I'll have to disagree. There is NOTHING dishonest about dual pricing.

In America, every single state in the US practices Dual Pricing. Community colleges and State colleges ALL charge a different tuition fee for resident and non-resident students. Every single state in the US charges a different fee for resident and not-resident fishing licenses, hunting license, and even every city in every state charges a different fee for resident and non-resident library cards. Ski areas all over the US charge a different fee for resident and non-resident ski lift tickets. This list can go on and on. I'm only referencing the US because I know for a fact that these exist. I image that the UK has plenty of dual-pricing situations as do most European countries. That Thai parks and recreational facilities charge dual prices in not dishonest. If you reside in Thailand, you are helping to support the infrastructure and so get to pay Thai prices. Visitors from abroad don't, and so get charged more to use the facilities.

In the marketplace, the rule has been 'Caveat Emptor' since long before most of the world spoke Latin. If a shop keep thinks you will pay 100 but the next fellow will pay only 50, there is nothing dishonest about it. There is no regulation about prices except from a manufacturer who so specifies. 'Bait and Switch' is dishonest. Charging for 100k but only delivering 75k is dishonest. One of the reasons supermarkets became so popular was because they standardized pricing as compared with wet markets/mom&pop shops. We as westerners have pretty much grown up believing that everything must be 'as written.' Sorry, but we aren't in the West any longer.

As long as you don't care about the flavor of your drinks, saving money is smart. The problem only begins when you start buying flavors you don't like because you save money. Just like the guy who drives all over town looking for the gas station that saves him 10 baht on a fill-up, having just spent 20 baht driving around.

You're argument doesn't wash. Your analogy is comparing services and recreation that anyone would be an infrequent purchaser of. And things like college fees and ski passes are 'luxury expenditures'. How many fishing and hunting licences are you going to buy? Here we are discussing everyday and frequently purchase items.

As to a shopkeeper assessing someone's 'ability to pay', you can be sure that Somchai who double parks his Merc SLK out front knows exactly the price of the item he's after and will not pay a single Baht more and the shopkeeper knows he knows. Your wife/gf also knows and would argue on her own behalf but, as suggested in a previous post, not on your behalf due to 'face'.

If you expect honesty and fairness in the marketplace in your country why would you put up with a lack of it here? It is not the normal, accepted way of doing business here, it is the way of some Thais doing business with foreigners. And just stating that overcharging is not dishonest does not make it fair. Walking away with a shrug of the shoulders and a 'TIT', accepting it as part of doing business here just makes one part of the problem. Take your business elsewhere.

So is it more of an issue of the color of a persons face, or 'Us' vs 'Them'? There are some thinly veiled suggestions supporting that argument. And although I don't agree with some opinions here, on both sides, it has become apparent that Land Of Scams is most suitable for LOS.

Posted

Happens all the time to me in Tesco

I always go back to the shelf myself to point at the label with the reduced price

Another idea could be to make a photo with your phone

You just take your reciept in tesco to the manager and point out their policy that if it scans wrong you get it free. Just threaten to send it further.....They run in circles but it works.

Posted

So you won some jaffa cakes does this thread really warrant 5000 plus views and 120 plus replies get a life folks there are more things in life to worry about.

Posted

You're argument doesn't wash. Your analogy is comparing services and recreation that anyone would be an infrequent purchaser of. And things like college fees and ski passes are 'luxury expenditures'. How many fishing and hunting licences are you going to buy?

Depending upon where you live, and upon your lifestyle, you might buy them every weekend. Dual pricing is the norm. You just don't like it. And quite frankly, in the marketplace, I don't care for it either. So I have some decisions to make. As this isn't the US, UK, or Europe, and shop keepers operate on a different set of guidelines, I can choose to; A) pay what is asked, B, bargain the price down, C) or find a different shop. What I must NOT do is get up in the shopkeeper's face about dual prices. I must NOT for two reasons... A) it's not how business is done here, and B, I do not feel like allowing myself to be dragged down by the situation. It's simply not worth my tranquility.

who double parks his Merc SLK out front knows exactly the price of the item he's after and will not pay a single Baht more and the shopkeeper knows he knows.

(I removed your reference to "Somchai." That sort of naming really is rather demeaning... Like calling a generic Japanese person "Tojo," or saying 'some Guido I met in Rome...' It's just really rude!)

Of course. It's one of the reasons Thai people so often ask 'how much did that XYZ cost?' As residents here, it behooves us to also be aware of the 'regular' cost of things we want. It better enables us to find a shop that will charge that amount.

If you expect honesty and fairness in the marketplace in your country why would you put up with a lack of it here?

I didn't say that I put up with dishonesty here. I won't deal with a dishonest shopkeeper anywhere.

Walking away with a shrug of the shoulders and a 'TIT', accepting it as part of doing business here just makes one part of the problem.

No... it makes you behave the way a Thai would behave. Or did you think "Mai pen rai" was an English expression?

I don't find Thailand to be The Land of Scams as you do. Of course there are some dishonest people running businesses, just as in the US, the UK, and Europe, but the majority of Thai people are honest, hardworking individuals. I don't think they are out to cheat me. I don't think they are trying to rob me. I don't think they are trying to pull some scam on me. If there is a discrepancy between the scanned register price and the shelf price, I'm not going to immediately think that the girl at the register is trying to pull a fast one. If a sale ended and I didn't read the fine print on the advert, my first reaction is NOT going to be 'oh, it's a 'Bait and Switch' play. I don't choose to live my life counting my change and worrying about being overcharged a few baht, worrying that the salesman is dual-pricing me. Life just isn't meant to be that petty...

Posted

Folkguitar, let's guess, when you were in school, you "didn't test well."

Larry, you really need to stop guessing and assuming. So far you've struck out each and every time you've tried.

Posted

Folkguitar, let's guess, when you were in school, you "didn't test well."

Larry, you really need to stop guessing and assuming. So far you've struck out each and every time you've tried.

Generally speaking, if people start criticising your fashion sense, your intelligence or maybe the size of your ears, in response to your comments, it's fair to say that they've lost the argument. This also applies to adults too.
Posted

I love jaffa cakes, pity i cannot buy them here.

On a similar note, i was in Global house recently. I was buying a few thousand bahts worth of items for our home extention.

On their monthly offers that had a Toshiba shower unit for 2999 baht, at the checkout price was 3459 baht, hello it is on offer (showed the offer sheet) no it is 3459 baht.

Called the manager sorry price is 3459, ok keep it and the other 16000 bahts worth of goods. Bye bye, wife is pushing me in wheelchair outside, manager and 2 staff follow me ok ok just for you 2999.

No not just for me it is printed on your sheet of monthly offers, your staff made a mistake, so fix it.

All the goods were loaded in our pickup, they even loaded me from my wheelchair and gave us a voucher for 500 baht.

Stand your ground when you see offers, do not let staff bulls..t you.

Posted

S&P restaurant.

From what I gather, the staff had forgot to charge a previous customer an orange freeze drink. It ended up on our bill. Luckily the wifey always checks the bill when we eat out.

Did we get an apology...... Did we <deleted>.

Posted

S&P restaurant.

From what I gather, the staff had forgot to charge a previous customer an orange freeze drink. It ended up on our bill. Luckily the wifey always checks the bill when we eat out.

Did we get an apology...... Did we <deleted>.

Folkguitar wants you to know that he thinks you are the laughingstock of all employees at S&P, as well as each of the respective villages of those employees. He needs for you to stop being so petty in expecting to be charged properly. Your anticipation of an apology was also unwarranted, as he has deemed this a problem of uptight farang who need more white guilt to accept being overcharged by the underprivileged class.

Posted

So what? So what if they choose to charge a higher price just because it's a farang buying? The value of an item is a personal choice. Someone might value an item highly and not bat an eyelash at paying a high price. To another person, they may think the item is of little value to them, and refuse to pay a high price. It's up to the individual buying to make the decision about the value. It really makes little difference what the 'actual' price is.

Dual pricing is dishonest, I don't like to support dishonesty.

Saving money is smart, wasting it is foolish.

When I shop for a drink in 7-11, don't care about the flavor, many flavors are good.

Choosing the buy one get one free offer is where the smart money goes.

I'm afraid I'll have to disagree. There is NOTHING dishonest about dual pricing.

In America, every single state in the US practices Dual Pricing.

What, in the USA black people pay more/less, American citizens pay more/less for groceries and hardware .......... it doesn't seem likely.

Posted

After all the reports on here about been overcharged in one way or

another,the occurrence must happen more than most people would

think,as its only the people who check receipts,bills etc,that know,while

the rest just pay anything that is handed to them,never check their

change,because they believe everyone is honest,or never make a

mistake.

regards Worgeordie

Posted

After all the reports on here about been overcharged in one way or

another,the occurrence must happen more than most people would

think,as its only the people who check receipts,bills etc,that know,while

the rest just pay anything that is handed to them,never check their

change,because they believe everyone is honest,or never make a

mistake.

regards Worgeordie

Depends how cool you are really. Some people on here are well past middle age, and still have ponytails. These guys are the super laid back type we all need to emulate. They never sold out and they're not slaves to the change in their pockets. Some of them wear shirts with no sleeves, too. They don't work out, but they still have huge guns. Women flock to them, because they are the strong quiet type. Cool under pressure, but if necessary, they use their hand to hand combat skills to kill a man in 7 seconds.

Posted

After all the reports on here about been overcharged in one way or

another,the occurrence must happen more than most people would

think,as its only the people who check receipts,bills etc,that know,while

the rest just pay anything that is handed to them,never check their

change,because they believe everyone is honest,or never make a

mistake.

... or, and perhaps more importantly, just don't give a damn about being over-charged 6 baht.

Life is too short to waste time and emotion on things that just aren't all that important.

If someone wants to grumble all day about how a waitress tried to steal twenty cents, or a shop keeper tried to charge them more than they charged someone else, they are more than welcome to do so.

Please forgive those of us who prefer to pay attention to the more positive aspects of life in Thailand.

Posted

What is most interesting, is the likely double standard some of you hold yourselves and others to. If I told my story from the perspective of it happening to my Thai wife, or a Thai friend, people would applaud their efforts, and be on their side. Imagine if the owner was a farang, that told your Thai wife to chill out and ignore the 6 baht error.

The fact I was overcharged means someone was either being deceptive, or rather negligent. How does a price that should be 199 ring up as 205 when they are using barcodes in the display and register?? If someone can explain a likely justification for this being a small, honest mistake, I would like to hear it. This isn't a clerk pressing the wrong button, or scanning twice.. if the price should have been 198, but was entered as 199, that cpuld be understandable, although still unlikely as the price in the display had product id codes, etc.

711 has prices that will sometimes be in 50 satang units. when the cashier doesn't give me my proper change, I DEMAND it.. is that ok, FOLKIE? My opinion is they shouldn't be using these units if they are too lazy to give me my change. But I suspect the real case is the workers keep track of how many satang they cheat people out of. Just like the 1 baht stamps they "forget" to give me.

TAO RAI!

Posted

The fact I was overcharged means someone was either being deceptive, or rather negligent. How does a price that should be 199 ring up as 205 when they are using barcodes in the display and register?? If someone can explain a likely justification for this being a small, honest mistake, I would like to hear it.

The bar code prices are entered into a computer by someone, most likely other than the floor clerks and most likely in a different location Often the timing of those changes doesn't coincide with when the lazy store clerks get around to changing the shelf tags. In a large supermarket, changing prices is a never-ending task, and to synchronize between computer and shelf rather a daunting task with hundreds of changes needing to be made daily. That mistakes are often made is not surprising.

711 has prices that will sometimes be in 50 satang units. when the cashier doesn't give me my proper change, I DEMAND it.. is that ok, FOLKIE?

Fine by me. Even Bob Hope didn't mind entertaining the troops. :)

I suspect the real case is the workers keep track of how many satang they cheat people out of. Just like the 1 baht stamps they "forget" to give me.

I'm so sorry. What a horrible way to go through life...

Posted

My wife checks the receipts everywhere we pay for anything. She brings to the attention of the clerk any discrepancy in the pricing. I see many Thai people doing the same thing. They would bring up a 1 baht discrepancy if it is in their favor. Personally, and if I know, I bring it up even when it is in the store's favor.

Who makes the decision of how much discrepancy there must be before bringing it to the store's attention?

In my experience in Chiang Mai the discrepancy is in favor of the store way more often than it is not.

There have been many discussions on ThaiVisa about when to leave a tip and how much, and there seems to be just as much variety in opinions in that regard.

Posted

What is most interesting, is the likely double standard some of you hold yourselves and others to. If I told my story from the perspective of it happening to my Thai wife, or a Thai friend, people would applaud their efforts, and be on their side. Imagine if the owner was a farang, that told your Thai wife to chill out and ignore the 6 baht error.

The fact I was overcharged means someone was either being deceptive, or rather negligent. How does a price that should be 199 ring up as 205 when they are using barcodes in the display and register?? If someone can explain a likely justification for this being a small, honest mistake, I would like to hear it. This isn't a clerk pressing the wrong button, or scanning twice.. if the price should have been 198, but was entered as 199, that cpuld be understandable, although still unlikely as the price in the display had product id codes, etc.

711 has prices that will sometimes be in 50 satang units. when the cashier doesn't give me my proper change, I DEMAND it.. is that ok, FOLKIE? My opinion is they shouldn't be using these units if they are too lazy to give me my change. But I suspect the real case is the workers keep track of how many satang they cheat people out of. Just like the 1 baht stamps they "forget" to give me.

TAO RAI!

Folkguitar, Larry Bird

So long as you're happy, that's all that matters. Some people are happy believing that everyone is out to cheat them, so they get their happiness by being suspicious and distrusting of everyone, and being proven right occasionally. Spotting the 50 satang shortfall in their change or not getting the 7-11 stamps actually makes their day. It gives them an opportunity to have a moan and justifies their suspicions.

Anyone in the hospitality business knows of the customers that are out to complain and are just looking to find fault. The moment they sit down you instinctively know that you can't win with these guys. They will find fault no matter how hard you try. The more things they find to complain about, the better they are enjoying themselves. Good food and good service is a night out spoilt for them. Nothing to moan about is a dull evening.

For moaners, complainers and people suspecting that everyone is out to get them ('Paranoid', which coincidentally is the title of the first record I ever bought) Thailand is Heaven and Thaivisa is their hangout. Despite their appearance of being miserable, these people are probably the happiest people here, because they are happy being miserable.

Like Folkguitar maybe, I start off with the assumption that anyone I come across is honest and decent and is deserving of trust and respect. I may sometimes find that I was wrong , just as the moaners are sometimes wrong when they come across people that aren't out to cheat them, but I still prefer to behave that way, and that is how I find happiness. That is just my way, and I'm probably not going to change. In reality neither of you two are either. . So long as you are both happy in your alternative lifestyles, that is all that matters.

The only real difference between you two is the small, but not that important really, matter of how other people perceive you, and how your behaviour affects those around you, but why would anyone care about that?

Carry on.

Posted

S&P restaurant.

From what I gather, the staff had forgot to charge a previous customer an orange freeze drink. It ended up on our bill. Luckily the wifey always checks the bill when we eat out.

Did we get an apology...... Did we <deleted>.

Folkguitar wants you to know that he thinks you are the laughingstock of all employees at S&P, as well as each of the respective villages of those employees. He needs for you to stop being so petty in expecting to be charged properly. Your anticipation of an apology was also unwarranted, as he has deemed this a problem of uptight farang who need more white guilt to accept being overcharged by the underprivileged class.

Putting words in his mouth AND speaking on his behalf? Larrybird wants us to know that he is a ......... what's the word now?

Is that really the best you can come up with? You're taking us all back to the playground ..... again.

Posted

I am sure the unfortunate people who also believed that everyone

they met were honest and trustworthy,in Chiang Mai,and went on to

loose their life savings,to certain people (who cannot be named),

would wish they had used more common sense,I trust no one I

meet,especially in bars,as there are so many BS artists around.

I will pay for any mistakes I make,but certainly not others mistakes.

These people who go around trusting everyone are the targets

for boiler room boys,people who say they can give you 20% return,

if you only hand them your money,Nigerians and their 419 scams

Take care of the pennies and the pounds will take care of themselves.

A fool and his money are soon parted, sayings that are supposed to

be of help to people,good luck trusting people,just don't become a victim.

regards worgeordie

Posted

I am sure the unfortunate people who also believed that everyone

they met were honest and trustworthy,in Chiang Mai,and went on to

loose their life savings,to certain people (who cannot be named),

would wish they had used more common sense,I trust no one I

meet,especially in bars,as there are so many BS artists around.

I will pay for any mistakes I make,but certainly not others mistakes.

These people who go around trusting everyone are the targets

for boiler room boys,people who say they can give you 20% return,

if you only hand them your money,Nigerians and their 419 scams

Take care of the pennies and the pounds will take care of themselves.

A fool and his money are soon parted, sayings that are supposed to

be of help to people,good luck trusting people,just don't become a victim.

regards worgeordie

Hi Grordie,

Just because you start out assuming that people are decent and honest doesn't mean that you don't recognise a con man when you see one or that you aren't streetwise. As a way to live my life, it is how I prefer to be, and I haven't come unstuck so far. Personally, I would hate being a penny-pincher or being suspicious of everyone.

I'm sure it will annoy plenty of people here but, I'll say it anyway. I don't care if the kids at 7-11 keep my 50 satang, or even, heaven forbid, 1 baht. . I don't use them, I don't want them in my pocket and I reckon they need them more than I do. The same applies to the stamps, I don't want them. When we were poor we collected green shield stamps, but fortunately that is no longer necessary. If someone else wants or needs them, they are more than welcome.

For those that want to assume that I'm a rich kid, again, I'm sorry to disappoint, I'm seventh of eight kids born into a poor working class family. It's all about lifestyle. I don't want to be a distrusting, penny-pinching old man, and I don't want to go through life making a scene over 5 baht. Obviously, there is a limit, and that limit depends on different things, but it isn't 5 baht.

FYI I recently had a problem with Airasia with them telling me that I had to buy a new ticket for my daughter-in-law because of a mistake with her name. I reluctantly bought the new ticket and took on the fight when we returned from our family holiday. Surprisingly (for anyone that knows Airasia) I managed to secure a credit note from them, which isn't the ideal solution, but for Airasia is a major victory. Some battles are worth taking on, some aren't worth the hassle, or ill-feeling. That's my philosophy.

By the way, going back to the original post ....... That's what I would have done, with 'a bit annoyed' meaning just that .... a bit. Half-price Jaffas is a blessing, but not getting the deal and just buying the one pack is not the end of the world or cause to jump up and down and make a dick of yourself, which is what plenty of people here would have done.

Cheers

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.




×
×
  • Create New...