Work Abroad as a Bilingual Customer Service Rep (Thai-English) - Technical Account

[ebizbpo]

Expected Salary: 35,000 THB - 50,000 THB

The role of the CSR as a Technical Support Representative (TSR) is to provide technical support, advice and assistance to consumers and businesses with technical, hardware and software system problems. TSR's generally deal directly with end users and must effectively communicate answers in a way they can understand. End users could be servers at restaurants, MOD (Manager on Duty), GM (General Manager), and even the owner(s) themselves.

The most common problem TSR's deal with are connection problems, inabilities to access data, slow performance and inefficient programs. Some calls may require the TSR to remotely connect to the customer's site to modify, install, and repair software. Hardware issues are usually limited to instructing the customer to power on/off certain devices as well as plug/unplug cables (network/Ethernet).

Skills / Industry Qualifications Required:

Our most successful employees are customer focused, patient and friendly. They like to be experts in their fields, are natural problems solvers, and are -- above all else -- great communicators.

Other skills necessary to your success include:

• Excellent interpersonal skills
• Solid organizational skills
• Ability to work in a structured, team based environment
• Ability to search and retrieve data from various databases; and to multitask with multiple applications during a customer interaction.
• Possess strong communication and interpersonal skills
• Fluency in English is still required
• Fluency in Thai is required
• Ability to employ patience and self-control in handling irate customers.
• Ability to sit at a computer keyboard, monitor and use a telephone headset for extended periods of time.
• Be able to handle frequent calls with minimal downtime
• Get the chance to work for a Fortune 50 company!

Applicants will be assigned in Cebu, Philippines. Applicants must be willing to relocate for at least a year. Tickets and accommodation will be provided. Work visa will be sponsored if needed.*

*Terms and conditions apply

For interested applicants, you can send your resume at * email address removed *. Shortlisted applicants will be scheduled for a skype interview.

[Scott]

The email address has been removed, please use the PM function to contact the OP.