Connected to wifi, but no Internet - Win 10

[alphason]

Hi,

Since the win 10 did its update yesterday I keep getting disconnected from the Internet.

Wifi is still connected but get the ! symbol and 'No internet', to correct it I just switch the wifi (on the notebook) off and back on again and its ok for a while. Other devices connected to the same wifi router stay connected all the time its only the win 10 notebook. I have run the diagnostic and its does not find a fault, I have reset the router and modem no difference.

Any advice, thanks?

[alphason]

If it makes any difference...

The TOT fibre Internet connection is using a ZTE F860 as the router which is then connected to TP-Link TL-WR841N which is used only as a wi-fi access point, this was set up with the help of Richcor in this thread http://www.thaivisa.com/forum/topic/842744-tot-fibre-upgrade-new-zte-tplink-router-port-fowarding/#entry9652656 and has worked no problem

[papayasalad]

go in your router 192.168.1.1 something like that and look for setting your Mac address for your pc, phone, etc.

[alphason]

go in your router 192.168.1.1 something like that and look for setting your Mac address for your pc, phone, etc.

Thanks,

I take it you mean in the tp link, the one used just for the wifi access point? I can see the mac addres sof the router displayed, there is alos an option 'IP & MAC binding', what should I be doing?

[papayasalad]

go in your router 192.168.1.1 something like that and look for setting your Mac address for your pc, phone, etc.

Thanks,

I take it you mean in the tp link, the one used just for the wifi access point? I can see the mac addres sof the router displayed, there is alos an option 'IP & MAC binding', what should I be doing?

In your router setting you must have a page to set Mac address. Ip and Mac binding, this is what you are looking for I think.

look behind your phone (near battery or under battery) or tablet (you can find adress in the setting menu under "about tablet" ) and copy the Mac address in your router . press on save and reboot router.

Edited January 8, 2016 by papayasalad

[alphason]

go in your router 192.168.1.1 something like that and look for setting your Mac address for your pc, phone, etc.

Thanks,

I take it you mean in the tp link, the one used just for the wifi access point? I can see the mac addres sof the router displayed, there is alos an option 'IP & MAC binding', what should I be doing?

In your router setting you must have a page to set Mac address. Ip and Mac binding, this is what you are looking for I think.

look behind your phone (near battery or under battery) or tablet (you can find adress in the setting menu under "about tablet" ) and copy the Mac address in your router . press on save and reboot router.

I can go into the wifi router and see the mac address of the router, I can also find the mac address of the notebook using cmd prompt ipconfig /all

In the IP & MAC Binding Menu of the router it shows...

ARB Binding : 'Disable' or 'Enable' button

the next line line has

ID MAC address IP address Bind Modify

'add new' button

If I click 'add new' there is a tick box for 'bind' then spaces to fill a Mac Address and IP address

So should I be putting the MAC address of the notebook in there?

Thanks

[RichCor]

What Papayasalad is recommending you do is, on the ZTE Fxxx devices, called LAN / DHCP Binding.

It is used to provide your connecting device with a specific 'static' IP address every time it requests one via DHCP on your LAN (as normally the router would just issue the next available IP from the defined DHCP IP Pool of addresses. I have this same setting enabled so DHCP issues my Windows 10 laptop the same IP address every time it connects via WiFi over my LAN.

I don't think this recommendation has anything to do with the issue you reported having.

Since you are utilizing your TP-Link TL-WR841N as only a WiFi Access Point, the router features should remain disabled. Don't try to configure any services on it (other than WiFi) as that will only confuse any connecting devices. You only want one Router and one active DHCP Server handling connecting device DHCP requests for IP, Subnet, Gateway and DNS data.

So verify that the TP-Link TL-WR841N DHCP Server is still disabled.

When this occurs again, (you get a WiFi connection but no Internet), do this:

Open Network and Sharing Center [one method to open this is to hit the magnifying glass icon on the taskbar and type Network and Sharing Center]

With the 'Network and Sharing Center' window open, click the 'Connection: WiFi (ssid name)'

With the 'WiFi Status' window open, click 'Details' button

With the 'Network Connection Details' open, check the ipv4 entries for

IPv4 Address

IPv4 Subnet Mask

IPv4 Default Gateway

IPv4 DHCP Server

IPv4 DNS Servers

..

..

While in the connected but no Internet state, see if the data corresponds with what your router normally issues your computer.

[alphason]

Hi RichCor glad you have seen my post as you helped me out a lot last time,

Ok I got 'No Internet' again and followed your steps, looks ok to me?

IPv4 Address 192.168.1.5

IPv4 Subnet Mask 255.255.255.0

IPv4 Default Gateway 192.168.1.1

IPv4 DHCP Server 192.168.1.1

IPv4 DNS Servers 192.168.1.1

192.168.1.1 is the ZTE address

Also I tried something else that was recommended on the web somewhere,

Windows R, devmgmt.msc, Click View, check Show Hidden Devices.
Under Network Adapters, disable all entries except for the entry related to Wireless Adapter.
Right click on each entries and then click disable. I did this but made no difference.

This all started Tuesday night, I shut down as normal, but Wed am I looked and the notbook was still restarting, I had to force a shut down by powering off, it restarted but I noticed a couple of programs were missing ccleaner and adobe pdf reader, I noticed it also installed an update when I restarted. I redownloaded my missing prgrams and then noticed this 'no internet' problem. I ran malware bytes, did a ccleaner clean up and restarted and all day it was ok, but on Thu the problem started again and has been there ever since.

The ony other clue is when I first uprgraded to Win 10 the wifi would keep disconnecting, but this was fixed by changing the driver from the new microsoft driver installed by Win10 to an old verision provided by broadcom (same I had used under win 7) and it was never a problem again. Its an acer Aspire using broadcom 802.11n network adaptor.

Thanks for your help.

hat Papayasalad is recommending you do is, on the ZTE Fxxx devices, called LAN / DHCP Binding.

It is used to provide your connecting device with a specific 'static' IP address every time it requests one via DHCP on your LAN (as normally the router would just issue the next available IP from the defined DHCP IP Pool of addresses. I have this same setting enabled so DHCP issues my Windows 10 laptop the same IP address every time it connects via WiFi over my LAN.

I don't think this recommendation has anything to do with the issue you reported having.

Since you are utilizing your TP-Link TL-WR841N as only a WiFi Access Point, the router features should remain disabled. Don't try to configure any services on it (other than WiFi) as that will only confuse any connecting devices. You only want one Router and one active DHCP Server handling connecting device DHCP requests for IP, Subnet, Gateway and DNS data.

So verify that the TP-Link TL-WR841N DHCP Server is still disabled.

When this occurs again, (you get a WiFi connection but no Internet), do this:

Open Network and Sharing Center [one method to open this is to hit the magnifying glass icon on the taskbar and type Network and Sharing Center]

With the 'Network and Sharing Center' window open, click the 'Connection: WiFi (ssid name)'

With the 'WiFi Status' window open, click 'Details' button

With the 'Network Connection Details' open, check the ipv4 entries for

IPv4 Address

IPv4 Subnet Mask

IPv4 Default Gateway

IPv4 DHCP Server

IPv4 DNS Servers

..

..

While in the connected but no Internet state, see if the data corresponds with what your router normally issues your computer.

Edited January 8, 2016 by alphason

[RichCor]

The latest Windows 10 'update' created some issues for a lot of people, including uninstalling some software.

Are you running any Torrent or P2P software?

I had a similar issue on my Windows 10 laptop where none of my browsers would work if I engaged a Torrent or P2P application.

Took me ages of diagnosis to find that a Microsoft Windows 10 doesn't like it if my ZTE Router has Security / Firewall: Enable Anti-Hacking Protection checked (on). Disabling this solved all the issues.

But then, doesn't disabling security on most things solve almost every access issue, until the reason for needing security in the first place comes back into play.

I don't like having it disabled but I'm hoping my other security methods in place are adequate.

[alphason]

The anti-Hacking protection is already off and also in the same page the firewall level is set to off.

I do use uTrrent and its running all the time, maybe I will switch it off for a bit and see what happens?

Thanks.

The latest Windows 10 'update' created some issues for a lot of people, including uninstalling some software.

Are you running any Torrent or P2P software?

I had a similar issue on my Windows 10 laptop where none of my browsers would work if I engaged a Torrent or P2P application.

Took me ages of diagnosis to find that a Microsoft Windows 10 doesn't like it if my ZTE Router has Security / Firewall: Enable Anti-Hacking Protection checked (on). Disabling this solved all the issues.

But then, doesn't disabling security on most things solve almost every access issue, until the reason for needing security in the first place comes back into play.

I don't like having it disabled but I'm hoping my other security methods in place are adequate.

[RichCor]

I also find it interesting that your DNS is 192.168.1.1

Usually it shows up as the DNS either the ISP sends to your ZTE Router, or those you've defined. I have three manually defined on my ZTE and all three get conveyed to devices that request connection via DHCP.

Yea, kill your μTorrent® application and see what happens.

[alphason]

Yea, kill your μTorrent® application and see what happens.

I have killed μTorrent and haven't had to restart the connection once yet, not been using the Internet that much but before it would disconnect each time between a few seconds to 15 minutes at best.

I am going to restart it again with some changes, reducing the maximimum number of connections & maximum number of connected peers per torrent, see what happens.

Thanks again.

Edited January 8, 2016 by alphason

[alphason]

Changing some μTorrent settings has meant that it happens less often, but the problem is still there.

But also it has now disconnected twice when μTorrent has not been running at all, just firefox open.

[Pib]

You problem sounds like a problem I've had off and one a few times over the years with a couple of my laptops. The problem was the driver for the Wifi device in the laptop. Usually what would happen shortly after a Windows update where a new Wifi device driver got loaded without my knowledge I get the exact problem you are getting. I could connect to the Wifi point/router no problem but I could not get or maintain an IP internet connection/get the red explanation point. And whether I got the IP internet connection was very intermittent, sometimes I could go for hours or days without a problem...other times when initially turning the computer on for the day...just no real pattern...but it was frustrating as heck.

I went to the Device Manager in my Windows Control Panel and checked on the version/date of the driver for my laptop. I noticed it was different from the version/date of the driver obtained from my laptop manufacturers driver webpage for my computer model. Laptops can be very picky about some of their drivers, especially their Wifi circuity driver. Anyway I reloaded the driver from the manufacturer's website...problem gone. But it came back when Windows reinstalled this one particular update driver. I figured the driver must not be fully compatible with my Wifi circuit and this was causing the problem. I "Hide" that one particular Windows update, reloaded the manufacturer's driver problem gone. I've had that happen on two different laptops I own over the years.

What I would recommend is you go to the Control Panel Device Manager, Network Adapters and check the Driver tab to see if the driver version/date matches the latest driver version/date from the laptop's manufacturers website. Or, if the RollBack button is not greyed out, click rollback to the earlier version of the driver to see if that fixes the problem. Good luck.

[alphason]

I did have a problem with the new driver that was installed when upgrading to Win 10, before wifi would disconnect completely this time it tays connected but just no Internet. I will check and see if the update put the newer driver back, before I downloaded an older driver to fix the problem. Thanks.

You problem sounds like a problem I've had off and one a few times over the years with a couple of my laptops. The problem was the driver for the Wifi device in the laptop. Usually what would happen shortly after a Windows update where a new Wifi device driver got loaded without my knowledge I get the exact problem you are getting. I could connect to the Wifi point/router no problem but I could not get or maintain an IP internet connection/get the red explanation point. And whether I got the IP internet connection was very intermittent, sometimes I could go for hours or days without a problem...other times when initially turning the computer on for the day...just no real pattern...but it was frustrating as heck.

I went to the Device Manager in my Windows Control Panel and checked on the version/date of the driver for my laptop. I noticed it was different from the version/date of the driver obtained from my laptop manufacturers driver webpage for my computer model. Laptops can be very picky about some of their drivers, especially their Wifi circuity driver. Anyway I reloaded the driver from the manufacturer's website...problem gone. But it came back when Windows reinstalled this one particular update driver. I figured the driver must not be fully compatible with my Wifi circuit and this was causing the problem. I "Hide" that one particular Windows update, reloaded the manufacturer's driver problem gone. I've had that happen on two different laptops I own over the years.

What I would recommend is you go to the Control Panel Device Manager, Network Adapters and check the Driver tab to see if the driver version/date matches the latest driver version/date from the laptop's manufacturers website. Or, if the RollBack button is not greyed out, click rollback to the earlier version of the driver to see if that fixes the problem. Good luck.

[alphason]

Problem resolved I think.

Yes the update had installed the new latest driver, which did not work previously when I upgraded to Win 10. The roll back function was grayed out and also the original driver was removed as well, but going back to an older driver dated 2011 version 5.100.196.8 it seems to be working again.

Thanks

[Pib]

Laptops can be very picky about their drivers, especially their Wifi driver. Been there, done that, got the tee-shirt.