Booking.com hotel booked online with credit card but must stil pay at counter?

[Sandman77]

Yearerday I booked a hotel in Payyaya on booking com leave my kk information like on every booking

When I areived at hotel

There show me some booking.com policy

That I have a guest status means

Also after online booking I have payed full amount at counter

We not charge your kk sir , I recheck it and not has been charged yet my bank informed me

But booking has now my kk data for only a reservation used

So when booking charge me later same amount again what can I do?

Is this a new kind of cheating on t.i.t. Land?

[patekatek]

As far as I know, the C.C. number is used in case you default on your reservation. If you are a "no show" at the hotel, a payment equal to one day will be charged to your C.C. There may be instances where the full reservation amount will be charged but usually it's for the first nights stay. I have guaranteed a room using my C.C. with Booking.com and paid in cash at the hotel and I have never had a problem.

[BeefSlapper]

Your card is stored in booking.com acc settings. You can delete it yourself.

Sent from my SM-A800F using Tapatalk

[KhunBENQ]

Don't know about this specific case, but using CC data as a guarantee only and not being charged is quite common.

There are other booking sites that use different models.

Lately I effectively had to pay 2000 Baht in advance and the remaining amount at the hotel desk.

All to safe the hotels from no-shows.

[Kaoboi Bebobp]

Yup. I always pay in cash because once the credit card transaction is processed, I lose lots of money after exchange rates from Thai baht. I had one Bangkok hotel use my CC for full payment before I even arrived. I now put in a note with the booking I will pay in cash, as well as selecting Pay Cash in the Booking.com menu asking how I wish to pay. I've found booking.com to be very good over about 30-40 bookings.

[JESSVANPELT]

The only safe reliable hotel discount booking website is AGODA

[gomangosteen]

I had a five nights stay in Kuala Lumpur, through booking.com

Paid cash, issued receipt

Next cc statement, had been charged for five nights

Must say booking.com were prompt in responding and getting card debit reversed for this apparent 'error', but not something I'd like to happen again.

I do check my statements as can claim back when work-related. Some people may not be so thorough, easy to miss.

[questionsreplies]

So stupid them to ask card number if you have to pay at the desk later...

[NanLaew]

I had a five nights stay in Kuala Lumpur, through booking.com

Paid cash, issued receipt

Next cc statement, had been charged for five nights

Must say booking.com were prompt in responding and getting card debit reversed for this apparent 'error', but not something I'd like to happen again.

I do check my statements as can claim back when work-related. Some people may not be so thorough, easy to miss.

I had the same happen with an agoda booking for the Holiday Inn Pattaya just after it opened several years ago. The check-out staff was fairly insistent that I pay for my stay despite having paid in full on agoda. I had a plane to catch so did as she requested. Once both charges appeared on my online credit card statement, I contacted agoda, sent them scans of the redacted statement and a refund posted a few days later.

The OP can do the same with booking.com once both charges have posted.

[Sandman77]

Agoda charge to high fees mostly but not always booking says charge to fees but price nearly same but not always

This year I first time use booking sites

But in case of a complain

You realy got something back?

In a Pattaya hotel was 5 day cold water, and the sunchair always full with towels reserved by some specialists. That not has something better to do then put a towel on each chair but never use them

I try complain now coz hotel not want refund , if Agoda also not give something back under what surchmstances visa charge back is real possible to use and got money back only some bank do it ?

Only want try to find out how the system works

Was more then a month in same hotel a swiss guests payed for one month ore booked in November 16 k

I payed first 800 baht a while then it goes up to 1000

Later the want a seperate surcharge of 200 baht more for the better Room and counter price was always 1500 baht

I think I should report this hotel to tourist authority

In one word I payed for same time of stay a 3 time higher price then others prebooked before! That's tit

[swampdonkey]

So stupid them to ask card number if you have to pay at the desk later...

It's only stupid if you don't understand.

The credit card is only used to confirm your booking.

It is clearly stated in the terms and conditions that you agree to before you can book.

[The Big Mango]

The only safe reliable hotel discount booking website is AGODA

Agoda and booking dot com are owned by thr same parent company

[swampdonkey]

The only safe reliable hotel discount booking website is AGODA

Agoda, booking.com and hotels.com

Are one big hotel discount booking website.

They are all owned by the same parent company

[tolsti]

It's part of a conspiracy to make living here difficult for Sandman. It is simply so that if he does a no show after the cancellation date. Then they have his card details to charge him for the reservation. I have lost count of the times I have used booking.com here and never had a single satang charged to my card as I have always, either cancelled within the free cancellation period or turned up for my booking.

Sandman finds everything difficult here.

[Pdavies99]

If only you read the terms at booking.com!

You will see they establish your identity by your Credit card, but virtually all the bookings are pay on arrival, and the credit card has not been debited by Booking.com. (You will see on the boooking if you have to pay in advance which is very seldom)

However failure to cancell a booking or not arriving will create a debit cancellation charge, which will have been highlighted at the time of booking.

Its a good system and I have used many times without a problem in various countries.

Easy really!

[Sandman77]

Btw the practice that booking and Agoda forces hotel company's not give hotel room at counter cheaper then at the booking website has been forbidden by new lawsuit in Germany hope other country's will follow

[Lucifer]

So stupid them to ask card number if you have to pay at the desk later...

Its a sure way to guarantee a booking. If you don't turn up, they'll deduct some money from your card. If you turn up, you can pay in cashand save some money from bad exchange rates your bank would charge.

[SidJames]

I used booking for quite a few years maybe 9-10 times a years.

I'd never been to Koh Larn so I thought that I'd bring the family & try it out for a night.

I booked online where booking have my cc deets held & was emailed by the hotel asking for a bank payment within 24 hours or they would cancel the booking.

I went & paid into the hotel's Thai bank directly & was charged 30 baht for the honour.

No biggie but they emailed me back to say that I had not been quick enough & they had now cancelled my booking.

I emailed them my bank details for my refund.

Things got slow & no refund so I contacted booking so they said that the hotelier claimed that my bank was refusing the refund.

I demanded payment from booking & after another week the money appeared in my account minus 30 baht.

I asked why & was told that the hotelier had to pay banking charges so he was taking it out of my refund.

Last time I dealt with booking or any of their associated companies.

I had spent literally 1000's of GBP through them a year but they will not see another shilling of it from now on.

It may be a tiny amount but they should look after their customers.

I always try my best to vote with my feet if I feel abused.

[buythisdashcam]

I hate booking also, agoda is so much better in my opinion.

I used booking for quite a few years maybe 9-10 times a years.

I'd never been to Koh Larn so I thought that I'd bring the family & try it out for a night.

I booked online where booking have my cc deets held & was emailed by the hotel asking for a bank payment within 24 hours or they would cancel the booking.

I went & paid into the hotel's Thai bank directly & was charged 30 baht for the honour.

No biggie but they emailed me back to say that I had not been quick enough & they had now cancelled my booking.

I emailed them my bank details for my refund.

Things got slow & no refund so I contacted booking so they said that the hotelier claimed that my bank was refusing the refund.

I demanded payment from booking & after another week the money appeared in my account minus 30 baht.

I asked why & was told that the hotelier had to pay banking charges so he was taking it out of my refund.

Last time I dealt with booking or any of their associated companies.

I had spent literally 1000's of GBP through them a year but they will not see another shilling of it from now on.

It may be a tiny amount but they should look after their customers.

I always try my best to vote with my feet if I feel abused.

[pattayamick64]

thats why you should only use agoda

[tropo]

The only safe reliable hotel discount booking website is AGODA

It is no safer than Booking.com. When you book rooms you have to consider the deals. You pay more for deals that allow full cancellations, less for deals which don't. The cheapest deals have special, non cancellation policies. If you don't show they are entitled to charge you in full for the length of your stay. Really, there are no secrets - it's all laid out quite clearly when you book.

There's no risk. If a hotel ever tried to charge you twice there would be no problems having the charge reversed. Booking.com is a very good site for booking rooms in Thailand and they mostly have better deals than Agoda.

[tropo]

I used booking for quite a few years maybe 9-10 times a years.

I'd never been to Koh Larn so I thought that I'd bring the family & try it out for a night.

I booked online where booking have my cc deets held & was emailed by the hotel asking for a bank payment within 24 hours or they would cancel the booking.

I went & paid into the hotel's Thai bank directly & was charged 30 baht for the honour.

No biggie but they emailed me back to say that I had not been quick enough & they had now cancelled my booking.

I emailed them my bank details for my refund.

Things got slow & no refund so I contacted booking so they said that the hotelier claimed that my bank was refusing the refund.

I demanded payment from booking & after another week the money appeared in my account minus 30 baht.

I asked why & was told that the hotelier had to pay banking charges so he was taking it out of my refund.

Last time I dealt with booking or any of their associated companies.

I had spent literally 1000's of GBP through them a year but they will not see another shilling of it from now on.

It may be a tiny amount but they should look after their customers.

I always try my best to vote with my feet if I feel abused.

You should never have made a direct bank payment. That is a biggie in my books.

[inaktive]

The only safe reliable hotel discount booking website is AGODA

Booking.com and agoda.com are now one Company !!!!

expedia is in my experience also very reliable and often up to 50% cheaper if you can combine a airticket and a hotel booking. And no you dont need to book them together but you have around 30 days after after you book the plane to book Hotels and Rentalcars and such at a discount

[patekatek]

As far as I know, the C.C. number is used in case you default on your reservation. If you are a "no show" at the hotel, a payment equal to one day will be charged to your C.C. There may be instances where the full reservation amount will be charged but usually it's for the first nights stay. I have guaranteed a room using my C.C. with Booking.com and paid in cash at the hotel and I have never had a problem.

I have to modify my previous post based on a reservation I just made via Booking.com for a 3 nights stay in Pattaya. Once I received the confirmation details I found out that if I cancel my reservation on the day I was scheduled to arrive, I would be charged for the entire 3 night stay. I can cancel without any penalty at any time up to the arrival date. My reservation starts on the 26th. I assume the penalty details are set by the property and some may charge the first nights amount and others will charge the entire amount of the reservation.

The following is from the confirmation email I received.

Cancellation cost

• Until 26 February 2016 17:59 [Pattaya Central]: THB 0
• From 26 February 2016 18:00 [Pattaya Central]: THB 2,400

Sorry that my first post did not include this new information.

[simon43]

agoda, booking.com and hotels.com
Are one big hotel discount booking website.
They are all owned by the same parent company

Incorrect - Hotels.com is part of Expedia, a rival company.

For Agoda, you must fully prepay your hotel booking to Agoda, who deduct their commission and then forwards the balance (on request) to the hotel

For booking.com, no prepayment is made to booking.com, but usually you must provide your CC details which are passed on to the hotel for charging if you are a 'no-show' or cancel your booking in a time period that requires you to pay a cancellation charge (the cancellation policy for all websites is set by the hotel, not by the website, and so the cancellation terms will vary for each hotel).

For expedia.com/hotels.com and the Australian Wotif.com group that was bought by Expedia), you previously had to fully prepay your hotel booking. Now for many hotels on their website you can choose to either prepay (agoda style) or to pay at the hotel (booking.com style)

[Cirencester]

Simple Email the hotel yourself and pay on arrival. Never found any booking site that is cheaper than an email asking for best price in Thailand

[anto]

>>Simple Email the hotel yourself and pay on arrival. <<..With booking .com you know immediately what rooms are available and can book immediately .Emailing the Hotel may save you a little ,but its going to take at least a day in most cases for them to get back to you .

[IMA_FARANG]

Depends.

You can select an option on booking.com to pay cash in local currency if you wish. (or no credit cards for payment)

They still want a CC card number as a security check, but your card will not be charged.

But read the details carefully before you book a room....to be sure that option of paying cash is clearly stated when you book if that I what you want.

I use it all the time.

I usually also select the options of free internet, a in-hotel restaurant and/or free breakfast, swimming pool, and parking as part of my requirements before I make my selections of hotels.

By doing that as preconditions for hotel selections I have only the choices I might want to select as possible hotel choices.

Whether the hotel allows this or not should be clearly stated in the "fine print" before you book a room.

You are the customer....so ask for what you want Before you book.

[IMA_FARANG]

Simple Email the hotel yourself and pay on arrival. Never found any booking site that is cheaper than an email asking for best price in Thailand

------------------------------

Not true with many hotels.....you often get the "walk in rate" which may not be the lowest rate.

This is often true in Vietnam, Laos, or Thailand for "tourists".

I may have a "tourist visa".....but I've been there before so I am not a "tourist".

Edited June 9, 2016 by IMA_FARANG

[taxout]

Agoda and booking.com have both been owned by Priceline for some time, but nonetheless they seem to have somewhat different business models. Of course these practices change over time and by region, but this year I've found Agoda offering non-cancellable pre-pay rates that often seem to beat the cancellable rates on booking.com by a decent margin. Agoda also seems to have better rates at times if you sign in and use their mobile app.