Customer Support Rep (travel Technology)

Software/Customer Support Representative

(Travel Reservation Technology)

ResLogic, Inc. reslogic.com

ResLogic, based in the United States, is a rapidly growing company that offers innovative travel reservation and online travel booking engine solutions to leisure travel companies worldwide.

ResLogic is seeking a full time Software/Customer Support Representative to support their fast growing online travel reservation system business for their growing base of customers in Asia, Australia, and Europe. Telecommute from your home office location in Thailand or Australia.

Responsibilities:

• Handle incoming software support email and phone calls. Provide help to customer or re-direct inquiry to others if beyond your scope.

• Set-up, coordinate, and implement online software training for new customers.

• Log all support time (billable and non billable).

• Record customer reported software bugs and customer feature requests.

• Assist with testing of new software versions.

• Assist with the remote installation of new client installations and system updates.

• Assist with online customer demonstrations of ResLogic’s reservation technology products.

• Assist with creation of user documentation.

• Attend industry trade shows, as necessary.

• Conduct software-training onsite at our customer’s location. (Onsite training does not occur that often)

Qualifications & Experience:

• Native English speaker.

• Excellent communication (verbal & written), and people skills.

• Ability to handle many tasks at once.

• Good follow through and organizational skills.

• Technically-savvy with ability to communicate technical product features effectively and enthusiastically.

• Proficient in office production software (MS Internet Explorer, MS Word, MS Excel, MS Outlook, FTP, remote connectivity tools).

• Knowledge of travel industry and experience with travel reservation software a big plus.

• 2+ years experience in customer support

• Bachelor’s degree

Compensation & Benefits:

• Competitive salary plus incentives

• 3 weeks Personal Time Off.

• Telecommute (work from home): ResLogic will reimburse for monthly Internet and business telephone expenses. You must provide your own computer.

Email Resume to:

Rick Holofcener: [email protected]

Chiang Mai, Thailand Office