I use an Acer laptop. I have been using Skype to keep in touch with Thai relativeseither the for approx 4 years with no problems. 2 days ago the Skype started to refuse to connec. I can select a contact (which the highlights) but the call button (neither video nor telephone) highlight as it used to and clicking on it has no effect. Similarly, I can select a telephone number vwith the keaypad but cannot initiate the call. In coming calls are working as before.

I have tried uninstallang and reinatalling the latest version of Skyke with no effect.

Can any computer expert advise me?

I stopped when I read ACER. ( Joking, these are the best machines for Thais only. Time to buy a real notebook. Maybe a DELL?

Please go to help and check if there's an update. If there's an update, take it. Should it not work then, please see under the help section " Go to Support".

That should do the trick. Best of luck.

Edited April 17, 201610 yr by lostinisaan

I have a similar machine and no issues, I suggest it may be your internet connection speed that is causing the issue.

Try uninstalling Skype and reinstalling again with the most updated version.

Try uninstalling Skype and reinstalling again with the most updated version.

Third line of the OP -

I have tried uninstallang and reinatalling the latest version of Skyke with no effect.

Op. Have you tried it on a different Internet connection? I had a problem with a different VoIP software, no audio. I reset my modem and it started working again.. Just a thought!