Retirement Visa At Phuket Immigration

Went to Phuket immigration two days ago to renew my retirement visa.. In previous years I was in and out in 30 minuets. This time I had to wait three hours. I've never seen so many farangs waiting for visas. I was worried that my 2002 validation from the British embassy comfirming my pension would not be enough. No problem. When I was eventually seen I was processed whithin 20 minutes.I have to say that the conduct of the immigration officers was admirable to all. They were calm, compasionate, and emphatic, and to me personally very courteous. The purpose of this post is that I witnessed some deplorable behaviour by some farangs waiting for no more than one hour. They were arrogant, rude and disrespectful to the staff that were trying to do their best. No wonder we hear of negative feedback from farangs trying to get permission to stay in this wonderful country.If I were an immigration officer I know how I'ld deal with them!!