Resetting Windows 10 laptop with lost password or just restore ?

[oldcarguy]

Hi

 

we have a Dell Inspiron 15 computer that came with windows 10 , 

 

it had a password lock and the kid put the wrong one in too many times and its locked , 

 

There is nothing  that needs to be saved  on it ,  if it needs to be wiped clean , 

 

But is there a away to get past the password lock ?

if not is there a way to get to System restore , or whatever they hide the backup system ?

 

We do not have any other windows 10  machines if we needed to copy something

 

thanks for your help in getting this back working

[KneeDeep]

http://www.howtogeek.com/222262/how-to-reset-your-forgotten-password-in-windows-10/

[wpcoe]

Is the password in UEFI/BIOS or for Windows?

[oldcarguy]

14 hours ago, wpcoe said:

Is the password in UEFI/BIOS or for Windows?

 

How would I tell ?

 

Windows loads up , then asks for password , but the wrong one has been put in too many times.....

 

[KneeDeep]

It's Windows.

Just follow the instructions in my link.

 

Usually happens when someone uses their local password instead of their Microsoft password or the other way around.

[oldcarguy]

I read the How to geek link , Create a New User to Save Account File 

 but I do not have a Windows 10 CD or ISO

 

is  it saved on the HD somewhere ,  oops I cannot access the HD anyway....ummm

 

 

[thedemon]

Since there is nothing on the HDD you need to save it will be much easier to simply do a clean install of Win 10 and start afresh.

 

You only need a USB drive and another PC with which to download Win 10.

 

Follow the instructions here:

 

https://www.microsoft.com/en-us/software-download/windows10

[wpcoe]

9 hours ago, oldcarguy said:

 

How would I tell ?

 

Windows loads up , then asks for password , but the wrong one has been put in too many times.....

 

 

7 hours ago, KneeDeep said:

It's Windows.

Just follow the instructions in my link.

 

Usually happens when someone uses their local password instead of their Microsoft password or the other way around.

 

What KneeDeep said.  I just wanted to eliminate the possibility of it being a BIOS password problem vs a Windows problem.  If Windows even starts to load, then it's not a BIOS issue.

[lostinisaan]

OP did you not get the message? Easy and fast. 

 

     You only need to burn a CD, then boot your system with the CD and delete your old passwords and create new ones. 

Edited October 14, 2016 by lostinisaan

[KneeDeep]

6 hours ago, oldcarguy said:

I read the How to geek link , Create a New User to Save Account File 

 but I do not have a Windows 10 CD or ISO

 

is  it saved on the HD somewhere ,  oops I cannot access the HD anyway....ummm

 

 

 

Windows 10 English 32 bit

 

Windows 10 English 64 bit

 

Offline Windows Password & Registry Editor I haven't tested it on Windows 10, but it's another option.

[KneeDeep]

If it's a UK machine:

 

Windows 10 English International 32 bit

 

Windows 10 English International 64 bit