speedtripler Posted March 20, 2017 Share Posted March 20, 2017 I recently applied for the true 100/30MB fibre package installed today and its very good over lan cable with slightly more than the rated speeds (131/31) the problem is the crappy chinese router they want me to use is incapable of getting over 30-50MB no matter how close you are to it and what mobile device you are using i have tested a galaxy note 5 ,s7 edge ,a tablet and a modern asus laptop ,the technician says mobile devices cant get more than 50MB but i know thats nonsense because i have gotten 220MB and my phone is capable of 300 or 450MB according to Samsung website.... at my office over wifi on the same phone he says cant go over 50MB and even 180MB+ at mcDonalds in MBK a few days ago also port forwarding doesnt seem to be working on this router either,is there anyway to get them to exchange it for a decent one or get your own etc to utilise the full speed of the connection around the condo without hardwiring everything ? the router in question is a "HUMAX HG100RE-02v " if that helps diagnose the problem ..... obviously i have called them and they say they will escalate the problem but i wont get my hopes up as i dont feel this is a technical problem that can be solved via any configuration they can do on their end ......... any thoughts ? Link to comment Share on other sites More sharing options...
Peterw42 Posted March 20, 2017 Share Posted March 20, 2017 Try changing the channel that the wifi is on, its probably set to the default ch 11, and if you live in a condo so is everyone else. If I have my router set on a busy channel the speed drops to 5 mb, on a free channel its back up to 20mb, my package speed. You can get a wifi analizer app for your phone that shows the free channels. Link to comment Share on other sites More sharing options...
speedtripler Posted March 20, 2017 Author Share Posted March 20, 2017 Actually, this worked but only increased the speeds from 24-30MB up to 50MB on the lesser Used 5GHZ Band The true tech who installed it says you "can't" get over 50MB on a mobile device without being plugged in by ethernet cable but I KNOW from experience on other routers this is complete and utter nonsense...... Link to comment Share on other sites More sharing options...
Peterw42 Posted March 20, 2017 Share Posted March 20, 2017 6 minutes ago, speedtripler said: Actually, this worked but only increased the speeds from 24-30MB up to 50MB on the lesser Used 5GHZ Band The true tech who installed it says you "can't" get over 50MB on a mobile device without being plugged in by ethernet cable but I KNOW from experience on other routers this is complete and utter nonsense...... Dependant on the device and what wifi standard it is capable of, old phones and tablets using a,b or g can only do 54mb, see table below Link to comment Share on other sites More sharing options...
Peterw42 Posted March 20, 2017 Share Posted March 20, 2017 You should be able to set the router to only use only N, but then some older devices may not connect or will default back to B, G (54mb) etc . Link to comment Share on other sites More sharing options...
speedtripler Posted March 20, 2017 Author Share Posted March 20, 2017 Samsung Note 5 and S7 edge are not low end /old phones and as previously mentioned, they can get much higher speeds on other WiFi connections and other WiFi routers... Link to comment Share on other sites More sharing options...
Peterw42 Posted March 20, 2017 Share Posted March 20, 2017 2 minutes ago, speedtripler said: Samsung Note 5 and S7 edge are not low end /old phones and as previously mentioned, they can get much higher speeds on other WiFi connections and other WiFi routers... Yes they should be able to, Is the router capable of doing N, or needs to have N turned on ? Some routers have G set as the default to ensure backwards connectivity. Link to comment Share on other sites More sharing options...
speedtripler Posted March 20, 2017 Author Share Posted March 20, 2017 3 hours ago, Peterw42 said: 3 hours ago, Peterw42 said: Yes they should be able to, Is the router capable of doing N, or needs to have N turned on ? Some routers have G set as the default to ensure backwards connectivity. there is no options in the entire settings to switch to wireless N,G or any other previous standards so i dont think its that there is also a very weak signal ,it barely reaches bedrooms from living room etc and the port forwarding is blocked as far as i can tell at isp level so no matter what you do on the router settings ,thiose ports willl not be reachable from outside UNTIL you get permission from true to use some port i learned from a thai forum https://pantip.com/topic/34507198 some people suggested ask them to exchange the Humax for their CIsco modem which is apparently more configurable so i will try this tomorow ..... Link to comment Share on other sites More sharing options...
speedtripler Posted March 21, 2017 Author Share Posted March 21, 2017 Msybe found a solution to this conundrum.... A friend suggested to take the ethernet cable out of the pc and plug it into a 3rd party router (which I would have to purchase) And that should blast the Internet out without a 50MB restriction on mobile devices.... Would this work? If so, how much would I need to spend too get a router that's strong enough signal to cover the whole condo and should it be dual band with 5.0 or would single 2.4 be able to cope with it? Link to comment Share on other sites More sharing options...
speedtripler Posted March 21, 2017 Author Share Posted March 21, 2017 On 3/20/2017 at 7:59 PM, Peterw42 said: Dependant on the device and what wifi standard it is capable of, old phones and tablets using a,b or g can only do 54mb, see table below i think this is indeed the culprit although in reverse All the mobile devices are hi-end but i suspect the cheap router only supports 802.11A . B and G I have asked them to exchange the router with an 802.11N compatible model and they are sending a technician out to try and "fix" this one ,i told them thats just a waste of time but they said thats the procedure before they can request to exchange a router whatever will update thread with the outcome in case it helps someone else in future thanks folks! Link to comment Share on other sites More sharing options...
Peterw42 Posted March 22, 2017 Share Posted March 22, 2017 6 hours ago, speedtripler said: i think this is indeed the culprit although in reverse All the mobile devices are hi-end but i suspect the cheap router only supports 802.11A . B and G I have asked them to exchange the router with an 802.11N compatible model and they are sending a technician out to try and "fix" this one ,i told them thats just a waste of time but they said thats the procedure before they can request to exchange a router whatever will update thread with the outcome in case it helps someone else in future thanks folks! It appears that the true modem does N, but there are some settings to enable it http://www3.truecorp.co.th/assets/files/files/Humax_HG100RE_Wireless_E.pdf Link to comment Share on other sites More sharing options...
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