heybruce Posted June 10, 2017 Share Posted June 10, 2017 My 3BB has been down since early afternoon. I called and they said they had unspecified equipment problems affecting the Suthep area They couldn't give me an estimate for getting internet back. In addition, my usually reliable 3G backup has been up and down all day. Is that a coincidence, or is there some kind of problem affecting all internet in the area? Link to comment Share on other sites More sharing options...
cyberfarang Posted June 10, 2017 Share Posted June 10, 2017 I`m on 3BB, no problems here in Hang Dong. Link to comment Share on other sites More sharing options...
cmsally Posted June 10, 2017 Share Posted June 10, 2017 True seemed to have problems yesterday, both Hang Dong and city area Link to comment Share on other sites More sharing options...
steven100 Posted June 10, 2017 Share Posted June 10, 2017 gateway fibre tests being carried out. Link to comment Share on other sites More sharing options...
heybruce Posted June 11, 2017 Author Share Posted June 11, 2017 Fiber tests might explain my 3G problems. 3BB is back up after being out for 24 hours, hopefully it will stay up. Link to comment Share on other sites More sharing options...
Sparkles Posted June 11, 2017 Share Posted June 11, 2017 17 hours ago, cyberfarang said: I`m on 3BB, no problems here in Hang Dong. +1 Link to comment Share on other sites More sharing options...
Here It Is Posted June 11, 2017 Share Posted June 11, 2017 That's nothing. The MIL has been without her landline for over five days. Apparently she's 510 in the queue for it to be fixed. Link to comment Share on other sites More sharing options...
thaibeachlovers Posted June 11, 2017 Share Posted June 11, 2017 No more than usual. TVF is slow to load, but that is normal. I'm off Loi Kroh Rd- hotel wifi. Link to comment Share on other sites More sharing options...
thaibeachlovers Posted June 11, 2017 Share Posted June 11, 2017 22 minutes ago, Here It Is said: That's nothing. The MIL has been without her landline for over five days. Apparently she's 510 in the queue for it to be fixed. It's exactly that reason why I refused to get internet in the house. Link to comment Share on other sites More sharing options...
heybruce Posted June 11, 2017 Author Share Posted June 11, 2017 4 hours ago, heybruce said: Fiber tests might explain my 3G problems. 3BB is back up after being out for 24 hours, hopefully it will stay up. I posted too soon; I lost internet again less than an hour after posting. It's back up, once again I hope it will stay that way. Link to comment Share on other sites More sharing options...
flare Posted June 11, 2017 Share Posted June 11, 2017 (edited) I was having 3BB problems last month (these issues were obviously not related to my modem or computer)- I called them, and a tech was sent out within hours who checked the main junction box in my neighborhood (two streets away from my house), determined it had a fault, and swapped it out- no problems since then. Give 'em a call- they'll send someone out- I've been very happy with 3BB tech support over the many years I've been using them (slipping the guy 100b helps a lot- I can now call the local technician directly, which really speeds things up). Edited June 11, 2017 by flare Link to comment Share on other sites More sharing options...
Just1Voice Posted June 12, 2017 Share Posted June 12, 2017 I had constant problems with 3BB going down where I live on 121 just south of San Sai. Switched to AIS fiber optic 2 months ago. Not a single problem since then. Link to comment Share on other sites More sharing options...
heybruce Posted June 12, 2017 Author Share Posted June 12, 2017 6 hours ago, flare said: I was having 3BB problems last month (these issues were obviously not related to my modem or computer)- I called them, and a tech was sent out within hours who checked the main junction box in my neighborhood (two streets away from my house), determined it had a fault, and swapped it out- no problems since then. Give 'em a call- they'll send someone out- I've been very happy with 3BB tech support over the many years I've been using them (slipping the guy 100b helps a lot- I can now call the local technician directly, which really speeds things up). I made a total of three calls over 24 hours, each time I was told there were unspecified power problems in the Suthep area. I have no idea how this could cause the internet to come up for brief periods then go down for extended periods. Internet has been back up for almost 24 hours now, hopefully the problem has been resolved. Link to comment Share on other sites More sharing options...
pilou Posted June 12, 2017 Share Posted June 12, 2017 1 hour ago, Just1Voice said: I had constant problems with 3BB going down where I live on 121 just south of San Sai. Switched to AIS fiber optic 2 months ago. Not a single problem since then. Same here in Sanpuloei, 3BB would be OK for some time, then slow, then sluggish, then back to normal and so on... Switched to AIS Fiber out of frustration, and so far so good. Phil Link to comment Share on other sites More sharing options...
KKr Posted June 12, 2017 Share Posted June 12, 2017 (edited) 8 hours ago, heybruce said: I made a total of three calls over 24 hours, each time I was told there were unspecified power problems in the Suthep area. I have no idea how this could cause the internet to come up for brief periods then go down for extended periods. Internet has been back up for almost 24 hours now, hopefully the problem has been resolved. CAT: six hours after determining the fault by the technician, nothing was done. Edited June 12, 2017 by KKr Link to comment Share on other sites More sharing options...
heybruce Posted June 12, 2017 Author Share Posted June 12, 2017 10 hours ago, pilou said: Same here in Sanpuloei, 3BB would be OK for some time, then slow, then sluggish, then back to normal and so on... Switched to AIS Fiber out of frustration, and so far so good. Phil I learned early on that "best internet" is location dependent, and often a temporary condition. In my current location 3BB worked fine for years, much better than True or TOT. If last weekends problems are a one-off I'll stick with 3BB, if they become a recurring problem I will once again have to find the currently best internet for my location. Link to comment Share on other sites More sharing options...
flare Posted June 12, 2017 Share Posted June 12, 2017 I had True and 3BB side-by-side for a while (free True trial, so I have it a shot)- I tried several experiments downloading the same files (like torrents)- with roughly the same Modem Speed Test numbers, 3BB crushed True (which seems to throttle certain types of downloads) by speeds literally 10x faster in some cases. How is it with other providers? Link to comment Share on other sites More sharing options...
jeffandgop Posted July 16, 2017 Share Posted July 16, 2017 I am going to cancel my internet servicer (True) and am looking at either 3BB or Sinet or AIS. I live in Land & Houses off of Chiangmai-Maejo Rd. My principle usage is streaming video from the US. I am asking for anyone to chime in with their current experiences with 3BB (or SINET or AIS). Thanks. Link to comment Share on other sites More sharing options...
hml367 Posted July 17, 2017 Share Posted July 17, 2017 1 hour ago, jeffandgop said: I am going to cancel my internet servicer (True) and am looking at either 3BB or Sinet or AIS. I live in Land & Houses off of Chiangmai-Maejo Rd. My principle usage is streaming video from the US. I am asking for anyone to chime in with their current experiences with 3BB (or SINET or AIS). Thanks. 3BB Fiber. I don't think this package is available anymore. I transferred from a Premiere Package years ago. But the results I get are the best I have had in all the isp's I have used. I am on the other side of the city from you, though. Download Speed: 324603 kbps (40575.4 KB/sec transfer rate) Upload Speed: 160922 kbps (20115.3 KB/sec transfer rate) Latency: 11 ms 7/17/2017 7:22:50 AM Link to comment Share on other sites More sharing options...
jeffandgop Posted July 17, 2017 Share Posted July 17, 2017 2 hours ago, hml367 said: 3BB Fiber. I don't think this package is available anymore. I transferred from a Premiere Package years ago. But the results I get are the best I have had in all the isp's I have used. I am on the other side of the city from you, though. Download Speed: 324603 kbps (40575.4 KB/sec transfer rate) Upload Speed: 160922 kbps (20115.3 KB/sec transfer rate) Latency: 11 ms 7/17/2017 7:22:50 AM Thanks for the info Link to comment Share on other sites More sharing options...
Sparkles Posted July 17, 2017 Share Posted July 17, 2017 We were paying our 3 BB bill last Friday at Tesco, Hang Dong Rd when the counter girl said she could upgrade us to the next level (we were currently on the lowest priced package ) for no extra cost.I of course being a cynic asked why ? She said "we want to keep existing customers happy" Only obligation was to sign a 2 yr contract and as we don't plan to move and have been very happy with the service to date we went ahead. Were given a new, larger modem and a receipt which showed 30m/10m. We were asked to return the old modem which we did this morning.We were told that the upgraded speed would be available in 2-3 days from signing the contract so I guess time will tell. Please don't ask me any technical questions. I am a dinasour when it comes to anything to do with modern communication.Anytime we have had a problem with 3 BB the service no has been answered immediately and the reason given,cable down ,that about twice in 5 years Link to comment Share on other sites More sharing options...
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