My daughter has recently started working in the Chiang Mai grab support center. Apart from it being a sweatshop with air-con (targets for call handling, must handle 2 calls at a time, and complete a separate report after each call, shift changes at the drop of a hat, and no pay for the month of training) the stories are hilarious - riders getting overcome with hunger while waiting, so eating the order, then asking what to do, etc. Yesterday a rider had 2 orders, the first for ice-cream and while waiting for the second, the rider asked for the order to be cancelled as it was taking too long and the ice-cream would melt, then going into a mental fit when it was cancelled as requested, not returning the food to the restaurant, stating he would eat it. The riders are 'incentivized' through Black Mirror style scoring - must send a photo of them in the correct gear before starting etc. They use their own GPS map system as I assume Google charge too much, but it is full of flaws generating lots of issues requiring individual Google access to resolve. The restaurants lose 30% to grab, so I can see cheaper to run, delivery only food preparation 'shops' popping up now. So much is taken for granted with an incredibly complex system so that Grab can turn a profit, similar to the German economy having rested upon cheap Russian gas.