I have similar problems with their wallet i've got about 32 pound stirling equivelant stuck in there for months, this was money returned for faulty goods, after been paid cod, to open the wallet and use the money, they want picture of passport, plus facial picture, after which they use every excuse going ie. picture to dark/light too close/far and so on till times out and try later option, seems like they have no intention of letting to use money to buy goods pathetic!