Yes. her new car had repeat faults and had spent more time at the dealers than with her. As a final desperate act after refusal by the Dealer HQ for a new replacement car, she alerted the Press, made a banner, drove her car to the brand HQ in BKK and parked it outside putting up the banner which decried the Company. Overnight, the Japanese company flew an executive to BKK from Japan. He fired the BKK HQ manager (Thai) gave her a new car and made a bowing public apology thereby winning back the bad press. Despite first rate quality control at build, now and then, a 'lemon' rolls off the line which produces fault after fault. There is a cutoff point at which dealers are told to return the unit to the factory.