Just did my first on line report and all went well except the CAPTIVA thing, there was nothing there and wouldn't reset ..Played with a lot of things, disconnected VPN and finally at the bottom of screen clicked start a new application, hit that and in that screen the CAPTIVA populated, went back to returning applicant and bingo CAPTIVA worked. I'm not real tech savvy and was surprised yesterday the email came with the new 90 day extension... Dumb luck...? Sorry for those with issues but my first try we muddled through... Sure beats driving to Jomtien...