I gave up investing in luggage brands a while back. Wheels still break off, zippers come undone. Maybe it's a factory thing, dunno. Tried the so-called guarantee thing on two items, was a hassle getting a response even, seller as usual 'not responsible'. I just buy the fake or no name ones that look alright. Not the same quality, but then it's no big deal buying a new one as needed. There's one that outlasts all the others, plus it's purple, so easy to spot among the rest.