Good luck winning that lottery. Owners can't properly vet a file clerk, let alone a genuinely good manager (would he be some *teerak's "brother?" ????). They don't know how hiring is done in Thailand for responsible positions (security deposit, bond money take out of salary), vetting witnesses to vouch for the manager and getting them to sign off on a bond, trial work period etc.).
How long would any good manager, knowing the law, condo issues, maintenance, English, and people management--who would have other opportunities--take being picked apart by crude farang magpies daily? Complaints are legion here from farang business owners about being unable to retain staff. It's the Thai work ethic! He'll probably be voted out at the next AGM anyway. There's always an owner who thinks he could do that job better and has a faction of friends ready to let him take over, if only by proxy.
As for supervision by the committee, it's going to be quite lax. The members may or may not be present to make a decision. They aren't motivated. Many came to Thailand to enjoy a relaxed retirement, not hassle around with condo management, have their vehicles keyed, and receive threats. Woe be to present members who go ahead anyway. The absent members, visiting their old council estate, working in Madagascar, or off on some oil rig, may feel that they, personally, own the manager.
Yeah, one Thai guy on the front line having to waste hours daily dealing with all those demented co-owners who can't understand the law OR the accounting system, demanding personal tours through the books, also trying to spy on other owners. Farang in Thailand are very jealous of other farang--we see this a lot right here, often taking the form of sour grapes or snide remarks. Co-owners whinge even more more than TVF posters--'cause they think they're better entitled to and have a captive audience.
And what might the accounting system be? Oh, Quicken. ???? And the staff? He'd probably want his own, of course, properly vetted (see above). Would they be relatives? How would any co-owner know?
This doesn't sound so bad. It takes a mafia to fight the mafias in the condo and get something done. Their staff are properly vetted, so the pretties currently in the office will need to go. Thais understand company uniforms, too. Previous staff might have come in short shorts, which many co-owners love of course. The maintenance people will be vetted, mostly competent, and supervised by the lead manager, full-time in the office.
On the other hand, the co-owners can insist the company hire any good staff previously working at the condo. Seen that done. But "good" can be relative. That might a congenial, well-liked security guard who performs well on the day shift. On the night shift, unbeknownst to the owners, he may sleep like a baby right there at his desk. The management company will quickly find that out and sack the guy. He needs day work only.
Controlling the data is actually good, as co-owners will try to use it against other co-owners. Give out everyone's email address and suddenly anonymous untraceable emails are sent to all the co-owners digging up dirt and whinging over trivia--which a lot of co-owners are naive enough to take seriously. Lot of nonsense will go out that reflects some abysmal misunderstanding. Whispering campaigns and naming and shaming of those who didn't pay their annual fees start. At the next AGM, the old committee members may be voted out in favor of "our guys." Who will be worse. ????
Changing the locks on the office door is a good security measure. Who knows who had keys to the old locks and were ready to use them? If you bought a used property, wouldn't YOU change the locks? They could steal the computers, steal all the money in the money drawer, and trash the office. Has nothing to with "can't change the management company." The company can be changed at the AGM IF the stupid co-owners haven't signed an absurd guarantee of perpetual employment. The fact you think they might do that means you have about as much faith in the co-owner's expertise as I do.
Yet changing the management company shouldn't be a trivial matter that any of the little condo mafias can easily control. There needs to be serious dissatisfaction across the majority.
And yes, one good thing is a good management company have specialist lawyers to help fight with deadbeat co-owners and for other legit issues. The AGM/EGMs are conducted according to law and the Land Office will agree. The accounting system is also adapted to property management in Thailand.
Meanwhile the co-owners vote on what auditor they'd like to use. This acts as strong check on the management company.
But yes, sometimes a good Lone Ranger manager can be found. Yes, some management companies aren't as good as others. No surprise there. Owners should ask around at well-managed properties to find out who's behind them and take bids and compare offers. Yes, really. Just the usual caveat emptor.