AIS and access to certain websites

[Joedobbs]

Just got AIS installed and it seems to have problems accessing some websites. Not sure if it a technical thing or what?!

 

Teacher website: mrparkinsonict.blogspot.com/

 

Spanish Sports website: www.marca.com

 

Also, it doesnt let me access netflix on my phone.

 

Any ideas what this problem could be and how to fix it or where to go/who to contact?

 

Thanks.

[JaiMaai]

I'm with AIS and both those sites loaded fine for me.

Have you tried rebooting your devices and router, and clearing cookies etc.?

Sent from my SM-P555 using Tapatalk

[elfpattaya]

All OK with me too AIS Fibre 50/10.

Check your IP Address. If you've got an ipv6 address ask AIS to disable it. ipv6 seems to causing a lot of problems.

[Pib]

I'm on AIS Fibre 200/50 in Bangkok...both sites open fine and fast for me.

[Caiman]

Surreptitious advertising per chance?

[RichCor]

...also check what DNS the router is serving up.  You may want to set them to google (8.8.8.8 / 8.8.4.4) or opendns (208.67.222.222 / 208.67.220.220) Singapore.

[Joedobbs]

3 hours ago, RichCor said:

...also check what DNS the router is serving up.  You may want to set them to google (8.8.8.8 / 8.8.4.4) or opendns (208.67.222.222 / 208.67.220.220) Singapore.

Can you give me step by step details please!

 

Sorry!

 

Not advertising...:(

[Jim7777]

That's going to happen no matter what internet service provider you use here but it's a really simple fix.  Just download a VPN and if you can't access a website just log into your VPN and you'll be able to access whatever website you want anywhere in the world.  I have AIS and I also use VPN for those sites that I can't seem to access from Thailand and I have no problem I can access whatever website I want anywhere in the world and if it doesn't come up I just fire up my VPN and then I can access the website it's actually really easy and not really any inconvenience at all.  I've never had any problems accessing any websites with my AIS and like I said if I do I just use my VPN service and it's no problem.  AIS is a hell of a lot better than True and I hope True goes out of business after the crap they tried to pull last year.  Although with AIS I actually get twice as many American Television Channels than I ever did with True.  After I went to AIS I learned that True had been over charging me for a long time because the AIS service is also cheaper and they provide a better service than True ever did for almost half the cost of what I was paying True.  I never thought anything of it because as an American everything in Thailand is cheaper than what I'm used to even True.  

[Jim7777]

18 hours ago, elfpattaya said:

All OK with me too AIS Fibre 50/10.

Check your IP Address. If you've got an ipv6 address ask AIS to disable it. ipv6 seems to causing a lot of problems.

Or just use a VPN for the restricted website.  

[Fairynuff]

I can't access the Daily Mail but that's not an AIS issue. Could be the only thing they got right. I wish the British gov would block it too

[RichCor]

 

22 hours ago, Joedobbs said:

On 9/13/2017 at 4:16 PM, RichCor said:

...also check what DNS the router is serving up.  You may want to set them to google (8.8.8.8 / 8.8.4.4) or opendns (208.67.222.222 / 208.67.220.220) Singapore.

Can you give me step by step details please!

Sorry!

Not advertising...:(

 

First,

What Computer and Browser type are you using?

What DO you get when you try to get one of the websites you listed?  ...Is it a blank page, an error message, or the redirect to the Thai government content blocked page.

 

If you 'ping' mrparkinsonict.blogspot.com, what IP address gets returned?

(If on a Windows system, START Menu type CMD {Enter Key}, then in the COMMAND PROMPT box type: 
PING mrparkinsonict.blogspot.com ) 

 

My TOT system returns it as: blogspot.l.googleusercontent.com [216.58.203.65]

 

If your PC doesn't return with the same IP address then well look at how your router is configured. 

[Silurian]

On 9/13/2017 at 1:41 PM, elfpattaya said:

All OK with me too AIS Fibre 50/10.

Check your IP Address. If you've got an ipv6 address ask AIS to disable it. ipv6 seems to causing a lot of problems.

 

I can confirm that disabling IPv6 does help with not being able to access certain sites on AIS. I am not sure what AIS did recently (last few days) but I wasn't able to access several sites until I disabled IPv6 on my network adapters (Win 10).

 

[revelstone]

On 15/09/2017 at 12:26 AM, Silurian said:

 

I can confirm that disabling IPv6 does help with not being able to access certain sites on AIS. I am not sure what AIS did recently (last few days) but I wasn't able to access several sites until I disabled IPv6 on my network adapters (Win 10).

 

Because AIS is stupidly and randomly changing the IPV6 prefix they hand out, resulting in the router's network adapter having multiple valid leases for IPV6 prefixes, only one of which is routable. So your PC tries to use the original (still valid, but now non-routable) IPv6 address which were handed out earlier, and of course cannot contact the website...

 

Disabling IPV6 will fix this, however this is not a solution that works for me as I need my machines inside my firewall to be on IPV6.

 

EDIT: they only started doing this about 10 days ago....round about the 8th of September

Edited September 17, 2017 by revelstone

[RichCor]

47 minutes ago, revelstone said:

Disabling IPV6 will fix this, however this is not a solution that works for me as I need my machines inside my firewall to be on IPV6.

Does your router allow you to configure it for only IPv4?

 

My TOT Fiber Optic router allows configuring multiple WAN connection definitions; and IPV4, IPv6, IPv4/IPv6 are all options.  Since TOT isn't serving IPv6 we use the IPv4 (only) option.

[revelstone]

Yes, of course, since

Just now, RichCor said:

Does your router allow you to configure it for only IPv4?

 

My TOT Fiber Optic router allows configuring multiple WAN connection definitions; and IPV4, IPv6, IPv4/IPv6 are all options.  Since TOT isn't serving IPv6 we use the IPv4 (only) option.

Sure, since I use a custom-built linux-based router it definitely does. However, I actually WANT IPv6 so that my internal machines have publicly routeable addresses (for various reasons non material to this issue). I have internal DNS and external DNS and the changing prefix obviously also causes major problems for DNS. 

 

AIS Fibre is just being brain dead. They have completely broken everything in the last 10 days (not just IPV6). 

[mtls2005]

Maybe look into getting one of the Pro, or Business, packages?

[Caiman]

Yes, of course, since
Sure, since I use a custom-built linux-based router it definitely does. However, I actually WANT IPv6 so that my internal machines have publicly routeable addresses (for various reasons non material to this issue). I have internal DNS and external DNS and the changing prefix obviously also causes major problems for DNS. 
 
AIS Fibre is just being brain dead. They have completely broken everything in the last 10 days (not just IPV6). 

I agree, I recently subscribed as a new 50/10 Fiber customer and experienced no end of grief from the start and my suspicion is that they are now rolling out the "new customer experience" in part to their existing customers.

My IPTV service only worked when ipv6 was disabled by AIS at their end, I only received half domestic speeds with Minix Android boxes connected by Ethernet but received full over WiFi! and the killer for me was low single figure speeds to all international locations excluding Singapore.

After trying to find a resolution for 2 months they eventually told me nothing was wrong with my service and agreed to a termination.

On a positive note their customer service staff were courteous and very responsive.

[Pib]

Knock on wood (my head) and like I mentioned in an earlier I haven't had the website connection issues (at least yet) and I'm on the 184 series server as of approx 6 Sep...was on the 49 series server before that and also didn't have any problems.   And I don't think IPv6 is active on my  AIS Fibre 200/50 connection. 

 

I say that based on what I see in my AIS-provided router WAN status area (1st image below) and what the Nperf.com speed tester (2nd image below) reports.  Now in my computer TCP/IP Network setup IPv6 is turned on as it IPv4; it's just my AIS router and the Nperf test result indicates AIS has IPv6 turned off at least on my connection....and I didn't ask them to turn it off....I'm not smart enough about this IP stuff to do that.

 

In my router the connection status for IPv6 sayd "Disconnected"

 

Nper says in red text IPv6 Not Available

[AJBangkok]

i started suffering problems about 10 days ago. Originally I thought AIS was blocking my access to Kodi movie and TV databases and I signed up for a free VPN which fixed the problem for a day then I was blocked again.

 

Elfpattaya on this site suggested I disable IPV6 and pointed me to a Microsoft site with a wizard to this ( just google "support microsoft disable IPV6") and that fixed my problem. 

 

The microsoft site site has several wizards to adjust the level of IPV6 access and  to Turn it back on . 

 

Many thanks to Elfpattaya 

 

 

Edited September 18, 2017 by AJBangkok

[revelstone]

Just noticed another oddity with AIS IPV6 - I can access any ipv6 website with https but NOT with http. You can check this easily yourself - just go to http://ipv6.google.com and then try https://ipv6.google.com (you can also use www.v6.facebook.com as an alternative).

 

Go through a VPN and I can use http to these websites with no problem. Anyone else able to replicate this?

[Pib]

30 minutes ago, revelstone said:

Just noticed another oddity with AIS IPV6 - I can access any ipv6 website with https but NOT with http. You can check this easily yourself - just go to http://ipv6.google.com and then try https://ipv6.google.com (you can also use www.v6.facebook.com as an alternative).

 

Go through a VPN and I can use http to these websites with no problem. Anyone else able to replicate this?

I'm on AIS Fibre 200/50...can not reach either website (http or https version) with or without VPN.    But as indicated in my earlier post ipv6 does not seem to be activated on my AIS account.

[revelstone]

Just now, Pib said:

I'm on AIS Fibre 200/50...can not reach either website (http or https version) with or without VPN.    But as indicated in my earlier post ipv6 does not seem to be activated on my AIS account.

Yes, I think you're correct. From the screenie you posted you don't seem to be getting an IPV6 prefix....

[RichCor]

4 hours ago, Pib said:

as indicated in my earlier post ipv6 does not seem to be activated on my AIS account.

 

It looks like, based just on your "WAN Name", your router is running an IPv4 only connection profile. You might get IPv4+IPv6 pppoe if you create an additional IPv4+IPv6 connection profile and enabled it instead. 

 

I also remember a discussion somewhere recently where many Windows-based systems had IPv6 over IPv4  priority set as default causing a lot of issues.

 

[Pib]

Problem is with my AIS-provided GPON router the WAN area in the menu where such profiles are viewed or setup is grey-out...you can see profile info/setting, but can't change/create a profile.   Like above post image where the WAN name aisfibre-ipv4_pppoe is highlighted in yellow, you can click on it and open it/view setting but setting are greyed out now allowing any change...and I don't see anywhere where you can create a new profile.

 

There is a menu in the GPON firmware which allows a person to create a IPV6 > DHCPV6 Static IP Confirmation (see below) but what it says is all Greek to me....and I don't think it has anything to do with having a basic IPV6 connection with your ISP but I'm not sure...like I said, I don't understand Greek.

 

 

 

[mtls2005]

23 hours ago, AJBangkok said:

lfpattaya on this site suggested I disable IPV6 and pointed me to a Microsoft site with a wizard to this ( just google "support microsoft disable IPV6") and that fixed my problem. 

 

Yes, thank you, and elfpattaya.

[elfpattaya]

There is no need to go into your router or windows. Just contact AIS and ask them to disable your IPV6, they will do it immediately. Well they did with me.

[revelstone]

On 9/18/2017 at 6:21 PM, revelstone said:

Just noticed another oddity with AIS IPV6 - I can access any ipv6 website with https but NOT with http. You can check this easily yourself - just go to http://ipv6.google.com and then try https://ipv6.google.com (you can also use www.v6.facebook.com as an alternative).

 

Go through a VPN and I can use http to these websites with no problem. Anyone else able to replicate this?

AIS just fixed this problem.

 

I actually noticed in my email sent folder that I reported the same problem about 10 months ago and they did nothing about it. This time when I sent an email with some screenshots of wget timing out on http GET for ipv6 sites they fixed it pretty quickly. So that's one more IPV6 problem solved. I'm pleased they've fixed it, because this issue slowed down browsing quite a lot (timeouts trying to load a site that is linked from another page you're loading, particlarly google.com). And many of the IPV6 websites actually load quite a bit faster, so using IPV6 can definitely speed up your browsing.

[Pib]

You can use this website to see if your ISP has IPv6 enabled on your connection/their system:  http://test-ipv6.com/

 

It tells you in simple layman's terms whether you do or not.   Here's a couple of screen shots of the answer it gave me for my AIS Fibre 200/50 plan which is just a regular home plan; not the Pro or Business plan that "might" have IPv6 capability...I don't know. 

 

My plan shows as not have IPv6 connectivity.  And as I mentioned in an early post when looking in my AIS-provided router firmware menus it says IPv6 is "disconnected."  So, I guess that why my results are as shown below.   

 

But hey, I never knew I might be missing something by not having IPv6 connectivity at this time because my internet connection does everything I need it to do....has always reached all the website I need to reach, etc. 

 

 

 

[Pib]

I will add that a few minutes ago I called AIS about my IPV6 issue...about IPV6 not being turned on based on what I see in my AIS-provided router and using above website.  Got a rep that spoke good English....who understood my issue....she said she will relay the issue to a technician (probably really an engineer vs a technician that comes to your house)...and that technician is suppose to call me back within 3 hours. 

 

 If I do (can) get IPv6 turned on for my plan, I sure hope it don't cause me problems.   Oh well, I'll just have to blame myself.  

[RichCor]

3 hours ago, Pib said:

If I do (can) get IPv6 turned on for my plan, I sure hope it don't cause me problems.   Oh well, I'll just have to blame myself.  

 

You might experience an issue with IPv6 DNS having priority on your system, but that's easily sorted later by a GPO or registry setting to give IPv4 priority over IPv6.