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Worst new year ever thanks to Expedia booking

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Hi guys I’ve used Expedia for many years without any major issues, however I had booked a hotel called “Royal Q&D suites Hotel” in Pattaya , I turned up for check-in at 2pm New Year’s Eve to find a Indian manager in a very dimly lit reception with a younger Indian girl that seemed reluctant to break away from their private conversation for mere tourists.

 

I said excuse me I have a reservation at this hotel for 4 people , myself , partner and two kids.. he abruptly asked for ID (not even hello) it quickly became apparent that this guy for what ever reason , possibility over booking ? Did not want us to stay In his Hotel and claimed he could not accept my girlfriends official national I’d as he claimed it may not be genuine - this so called manager asked us to leave and I told him we traveled a long way and had booked this hotel 2 weeks ago and that he would be effectively throwing a family on the streets for new year inc a boy she 9yrs. He seemed to shake his head and smirked, I had to keep my composure as I really wanted to wipe that smug look of his face with my fist...

 

I called Expedia in the UK and at my expense was on hold for over a hour, I gave up and rebooked another hotel some 3.5km from the main beach, I paid online it was after 5pm now we had walked dragging all out luggage for hours. The place took a long time to fine gps wasn’t working and no one knew where it was but eventually a shopkeeper directed us down this very long unlit road where we eventually saw the name matched our booking .. however the place was in darkness with a dark room with a flashing Christmas tree, we asked a security guy where we could check in - he said sorry but everyone went home and in-fact their were no rooms available .,

 

We were “aloud” to sit in the darkened room while I called Expedia in UK yet again on hold for almost a hour before getting through to some human who said don’t worry he will check around and book us in to another hotel , I told him to make sure their is a room so as not to send us on a wild goose chase- Expedia called me back 15mins later to say it’s all done and they have upgraded us to compensate for the runaround. He said he spoke with the Hotel and they were waiting for us. .. another 2km via taxi bikes to what seemed the middle of nowhere we arrived to find again no staff only a phone number sat on the enquiries table . I called the number and the lady in decent English explained their was no rooms left and stated that Expedia had not called anyone from the hotel..

 

Back on phone again I lost my patience and shouted at Expedia for grabbing my cash not delivering accommodation and lying to me , they said they will look into my complaint and get back, in fact there was no call back and we found ourselves walking for seemed hours as no taxis passed us on the dark narrow road the luggage was getting heavy with every step as we had humped these bags for almost 10hrs - it was 11:45pm we jumped a pickup truck style bus heading for Pattaya beach , then heard fireworks in the distance, I knew at that point the the reason we brought the kids to Pattaya was to watch the celebrations but now it was obvious we were going to miss this event , which of coarse we did , now with no where to go and dumped by Expedia we had no choice but to accept we were effectively homeless, we squatted down for the night in a reasonably lit doorway watching the rats ferreting for food , the occasional hooker and some drunks wandered by throughout the night.

 

Kids got the odd hour kip propped up but for me and their mother we had to stay awake to look out for the obvious dangers, I also had some expensive camera equipment with me.. 5am we got taxi to Pattaya bus station and left with bad memories instead of a nice weekend.

 

Expedia did not care a hoot - the Indian in the original booking was in my opinion a racist ugly man with bad breath who had no respect for the British letting the Indians run I India lol

 

I got to laugh and make jokes or else I will become depressed if I let it get me down..

 

Expedia should ultimately be ashamed of themselves for what they put us through!!

 

 

 

Sent from my iPhone using Thailand Forum - Thaivisa mobile app

sounds like a bad night mate!!

 

was the whole of pattaya literally booked out?!

 

i spent a similar night on NYE in amsterdam, but with three other lads rather than family to take care of

 

Glad you came out relatively unscathed

  • 4 weeks later...
  • Author
sounds like a bad night mate!!
 
was the whole of pattaya literally booked out?!
 
i spent a similar night on NYE in amsterdam, but with three other lads rather than family to take care of
 
Glad you came out relatively unscathed

Was nothing available anywhere near under 3k and Expedia said they would def find somewhere and to wait their call which never came - as a apology next day they they credited me with £50 good will gesture to use against my next booking with them - not a good company at all !


Sent from my iPhone using Thailand Forum - Thaivisa mobile app

At the first hotel booked 2 weeks previously why did you not hand over any print out ?? Agree something should be in the system but nevertheless you have made it easy for them to decline for whatever reason.

  • 2 weeks later...

He landed in an area predominated by Indian coach tours and nearby Arab dominated accommodations. 

Nevertheless, he would have done better, leaving the family and luggage in a nearby cafe. The using Shanks' pony to traverse for local accommodation. There most surely would have been a room available.

Too many people depend on the likes of Booking.com to tell them if rooms are available. 

Fine if you are far away, but if you are on the spot, use your legs. There is a lot of accommodation around there.

On ‎2‎/‎21‎/‎2018 at 5:17 AM, KneeDeep said:

He landed in an area predominated by Indian coach tours and nearby Arab dominated accommodations. 

Nevertheless, he would have done better, leaving the family and luggage in a nearby cafe. The using Shanks' pony to traverse for local accommodation. There most surely would have been a room available.

Too many people depend on the likes of Booking.com to tell them if rooms are available. 

Fine if you are far away, but if you are on the spot, use your legs. There is a lot of accommodation around there.

That's how I always found accommodation, left the GF in a restaurant and walked around.

Sorry to hear the OP had a problem when he thought he had a booking, but as another poster pointed out, what about a print out?

I checked the hotel and reviews seem good. However, that is in an area with hundreds of hotels within a half hour walk, and while NYE would be a killer time to try and find somewhere, probably somewhere to be found by looking in person.

On ‎20‎/‎02‎/‎2018 at 10:17 PM, KneeDeep said:

He landed in an area predominated by Indian coach tours and nearby Arab dominated accommodations. 

Nevertheless, he would have done better, leaving the family and luggage in a nearby cafe. The using Shanks' pony to traverse for local accommodation. There most surely would have been a room available.

Too many people depend on the likes of Booking.com to tell them if rooms are available. 

Fine if you are far away, but if you are on the spot, use your legs. There is a lot of accommodation around there.

I agree.  It's not like the old days when you might be using a holiday company such as Thomas Cook. The likes of Expedia, Booking.com etc. are simply online booking tools. I'd never expect them to get me out of a fix like that.

 

I'd give the same advice to the OP if this ever happens again, i.e. park the family somewhere safe and head off on foot to find another hotel. And ALWAYS print your hotel confirmations and take them with you.  

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