Clean re-install of Win 10 on Desktop infected by India "Tech support" would a Win10 portable USB stick work ?

[oldcarguy]

My sister has  a few month old Desktop and got scammed by an Indian "Text Support"  who said she had a "Firewall" problem . 

they scammed her out of $1000s .....

 

I would bet they also installed something on her computer , and yesterday she called and said it would not  boot up.....

 

So I guess 2 questions......

 

If I can get it started up ,  is there a back-up already on the HD that would not be infected ?

if there is , how do I get to it ?

 

And if there  is not a back-up Win 10 ,then how can I make a Portable USB Win 10 start-up to get it back running ?

 

Thanks for your help.....

 

PS......yes the Indian Tech guys were very convincing , and my sister not knowing anything fell for it , 

So watch out if you have family who are not Tech savey

[JSixpack]

If you can get it booted, you can reset Win 10.

 

https://www.theguardian.com/technology/askjack/2017/apr/20/windows-10-fix-pc-laptop-will-not-boot

 

We can work more on the booting issue . . . that's a whole can of worms there.

 

To reset:

 

 

Maybe you can at least get into Safe mode:

 

 

If you can't boot at all to do the reset, then create yourself a flashdrive w/ installation media on another computer using the Media Creation tool:

 

http://www.thewindowsclub.com/windows-10-media-creation-tool-create-installation-media-upgrade

[jenny2017]

Before resetting, why not trying to find a restore point? Or try to get back to an earlier Windows 10 built. 

https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

 

 CONTENTS:

 

• Option One: To Do a System Restore of Windows 10 at Boot
• Option Two: To Do a System Restore of Windows 10 in Windows 10

  

 

    

 

 

[oldcarguy]

thanks for your ideas , 

 

I have not gone over there yet and  seen what  is happening , 

 

will a system restore  put it back to where it was , even if the Indian "tech support" guy  modified some stuff  in windows ?

 

could he have changed anything else over the net  or having my sister input  something ?

[jenny2017]

4 minutes ago, oldcarguy said:

thanks for your ideas , 

 

I have not gone over there yet and  seen what  is happening , 

 

will a system restore  put it back to where it was , even if the Indian "tech support" guy  modified some stuff  in windows ?

 

could he have changed anything else over the net  or having my sister input  something ?

If system restore is turned on, you'll be able to see older restore points and hopefully be able to restore it to a time before the  Indian attack happened. 

I'd guess that your sister had to run a program thinking that would be what she needed.

A good anti-virus system would have told her that something was fishy. 

[oldcarguy]

I would have thought it had the Microsoft antivirus on it , 

But then the Indian could have told her how to bypass it ......

 

Is there an easy way to set up a user and administrator ?

My sister would be the user , so she could not install any dodgy software by clicking the wrong link !

[jenny2017]

1 hour ago, oldcarguy said:

I would have thought it had the Microsoft antivirus on it , 

But then the Indian could have told her how to bypass it ......

 

Is there an easy way to set up a user and administrator ?

My sister would be the user , so she could not install any dodgy software by clicking the wrong link !

The MS AV isn't always enough, depending on your use. It's so easy to catch something serious by opening an email, etc..

There's an easy way to be an administrator, please see:

 

  https://www.windowscentral.com/how-change-user-account-type-windows-10

[howto]

Damn good advice from 'JSixpack' and 'jenny2017'

If that does not work (there may not be a restore point),

please come back, tell us, we can help.