Fantastic service at Don Muang today.

[Nichada Nick]

From my taxi to the AIR ASIA check in counter took me around 3 minutes today, with another 3 or 4 minutes to check in my bag and collect my boarding pass. No queues at immigration or security checkpoint, so that took another 2 or 3 minutes, with a big friendly smile from the immigration officer. Then into the Coral Executive Lounge (highly recommended ) for lunch and a relaxing massage before my flight to HCMC. I have been using DM for more than 30 years, and must say this was the best check in experience ever. Well done to AIR ASIA and to the airport authorities for this AMAZING improvement.  

[ukrules]

This is hardly surprising, they love to see foreigners leaving the country.

 

It's when you arrive back that you hit what I'm going to call 'the wall of ignorance'.

 

Especially at Don Muang when it comes to immigration and their reasons for denying people entrance based on recent reports (look it up if you're 'confused').

[samsensam]

 

i use DM a lot and have never had any particular problem. the air asia check in machines are great, immigration has never been a hassle, plenty of seats at the departure gates... dont see how this is news?!

[fanjita]

I'm glad you were impressed with the service, Nichada Nick.  I regularly have AirAsia flight attendants sit with me and soothe my flight anxieties.  Had a back rub once which stopped me freaking out due to turbulence.  

[Nichada Nick]

36 minutes ago, Cadbury said:

Newbie going In and out for 30 years with wonderful service and now only gets around to sharing it with us. Good one newbie!

I suspect you work for TAT? 

<remved>. Just because I have never had the inclination or time to join this forum since it was established does not mean I am a "newbie", or "an employee of TAT". i merely wish to congratulate all concerned on the great service I encountered today at DM. FYI, I have lived and worked in the Kingdom since 1984, have a Thai wife, (Doctor), married in 1988, <removed> as I truly love living in this blessed country. 

[ukrules]

So many stupid comments, especially on other topics from those who were denied entry for 'not having enough funds', despite the 20,000 Baht in their hands.

[Nichada Nick]

17 minutes ago, samsensam said:

 

i use DM a lot and have never had any particular problem. the air asia check in machines are great, immigration has never been a hassle, plenty of seats at the departure gates... dont see how this is news?!

Not news Sam, just a positive comment, for a change, about how this government or "regime", are doing their best to make positive changes for our benefit, as opposed to the turbulence and poor services of the past years.   

[Nichada Nick]

23 minutes ago, fanjita said:

I'm glad you were impressed with the service, Nichada Nick.  I regularly have AirAsia flight attendants sit with me and soothe my flight anxieties.  Had a back rub once which stopped me freaking out due to turbulence.  

Now that's what I call service. Thanks for sharing Fanjita. 

[CanuckThai]

1 hour ago, Nichada Nick said:

before my flight to HCMC

Interesting,  I just came back from a work trip in Vietnam.  Flew Air Asia from Khon Kaen to DMK to HCMC, and for the first time ever, immigration "signed me out" in Khon Kaen airport....30 seconds.  Coming back from Hanoi (Air Asia) to DMK, they swept me through the "fly through" immigration...30 seconds.  It's the first time leaving/entering has been ruthlessly efficient, and almost enjoyable.

[fanjita]

7 minutes ago, Nichada Nick said:

Now that's what I call service. Thanks for sharing Fanjita. 

Thanks, Nichada Nick.  Thai AirAsia are the best LCC in LOS as far as I'm concerned.

[Nichada Nick]

Thanks for sharing CanuckThai. As mentioned, it is very apparent that significant improvements are being made to airport services, which is good news for all of us who have endured anxiety and frustration over the past years while many successive governments forgot about the importance of providing an efficient and friendly welcome and exit to the Kingdom. And NO, I am not a government or TAT plant, Thai Visa knows who I am, just an appreciative senior "expat" who loves this country and its people.      

[kkerry]

 

1 hour ago, fanjita said:

I regularly have AirAsia flight attendants sit with me and soothe my flight anxieties.

 

While there are currently some lovely flight attendants on Air Asia, I see problems ahead if you can't manage to control your urges better.

 

[fanjita]

1 minute ago, kkerry said:

 

 

While there are currently some lovely flight attendants on Air Asia, I see problems ahead if you can't manage to control your urges better.

 

That's what the WC is for.

[CharlieH]

Off topic and responses removed.

[Nichada Nick]

1 minute ago, kkerry said:

 

 

While there are currently some lovely flight attendants on Air Asia, I see problems ahead if you can't manage to control your urges better.

 

Yet another Donald Trumpesque comment, so sad, and yet another good example why so many decent and perfectly happy expats choose not to join this forum.

 

[champers]

I've always thought the Air Asia cabin crew look like sexy minxes, with their black tights and high heels. The stewardesses aren't bad either.

[CanuckThai]

1 hour ago, Nichada Nick said:

Now that's what I call service. Thanks for sharing Fanjita. 

 

59 minutes ago, fanjita said:

Thanks, Nichada Nick.  Thai AirAsia are the best LCC in LOS as far as I'm concerned.

Nichada Nick, what is you gut feeling, that Air Asia might have greased the wheels, for an efficient passenger experience, at a time when Thai Air (and affiliates), is dropping the ball?  Do you believe this is an AOT improvement, or Air Asia capitalizing using both barrels?  I've flown all domestic carriers here, and Air Asia is the most reliable/fair IMO...  Our common denominator is Air Asia....

[Nichada Nick]

1 minute ago, CanuckThai said:

 

Nichada Nick, what is you gut feeling, that Air Asia might have greased the wheels, for an efficient passenger experience, at a time when Thai Air, is dropping the ball?  Do you believe this is a TAT improvement, or Air Asia capitalizing using both barrels?  I've flown all domestic carriers here, and Air Asia is the most reliable/fair IMO...

Yes CT, that may be so, but despite the huge price discrepancy, AIR ASIA is still definitely flying well above Thai Airways locally and regionally due to a strong management philosophy and culture, which is sadly missing from TA. I still fly TA for long haul, but have noticed a marked decrease in service over the past three decades.