webfact Posted February 13, 2019 Share Posted February 13, 2019 Video: "New Way to Fly!" Thai airport staffer rants at tourist over cabin baggage weight video screenshot A video posted to the victims of crime site Red Skull featured a female Thai staffer at a gate at Don Muang directing an expletive laden rant in Thai at a foreign tourist about to board. The tourist had exceeded NewGen Airways policy of only allowing 5 kilograms in carry on baggage. Most airlines allow seven or eight kilos, said Komchadluek in their story. Another foreigner can also be seen angry with the tourist as the exasperated Thai woman continues shouting from behind the desk. NewGen Airways concentrates on flights to and from China. Their motto is: "New Way to Fly". Source: Komchadluek -- © Copyright Thai Visa News 2019-02-13 Link to comment Share on other sites More sharing options...
sammieuk1 Posted February 13, 2019 Share Posted February 13, 2019 Everyone knows a plane cant take off if you have got 6 kg in your bag unless you pay more money then it can???? Link to comment Share on other sites More sharing options...
fruitman Posted February 13, 2019 Share Posted February 13, 2019 Why is the thai staff at Don Muang shouting to the chinese passengers in thai language??? She cannot sapee inlit? Link to comment Share on other sites More sharing options...
SamT Posted February 13, 2019 Share Posted February 13, 2019 Good on her. I get sick of those airlines which allow people way over the carry on size and weight, meaning if the plane is more than two thirds full there is no space in the overheads. Everyone on cut price carriers are generally aware of the carry on luggage weight but are just too cheap to book themselves a checked in bag. Unsurprising they're chinese Link to comment Share on other sites More sharing options...
Lungstib Posted February 13, 2019 Share Posted February 13, 2019 In this world of international travel there needs to be international regulations governing luggage weights. A visitor on arrival from the US can have his normal sized bags loaded with no extra costs in LA. Then he flies internal and is told its oversized or too heavy. What can they do? As a tour manager that organised trips Thailand, Laos, Vietnam, Cambodia, Thailand I was constantly involved in these disputes because the airlines dont share a common rule. Some even had 15kgs for main check in and no tourists wants to be dumping clothes mid holiday. Link to comment Share on other sites More sharing options...
Thrip Posted February 13, 2019 Share Posted February 13, 2019 Beware, the Land of Smiles can very quickly turn into the Land of Snarls if you don't play ball! Link to comment Share on other sites More sharing options...
samsensam Posted February 13, 2019 Share Posted February 13, 2019 everyone is wrong here; the airline, the staff and the passenger the airline needs to employ the right kind of people and train them appropriately, and have clear procedures in place to deal with such a situation - it happens all the time. this situation should be dealt with in a calm and reasonable way. if the passenger refuses to comply remove him from the flight. if he kicks off have security remove him to an appropriate holding area until he calms down. Link to comment Share on other sites More sharing options...
Pravda Posted February 13, 2019 Share Posted February 13, 2019 It's just the Chinese way. I was stuck on a delayed flight in Shanghai a year ago and staff was screaming their lungs out at each other. Five minutes later they were all joking around. Link to comment Share on other sites More sharing options...
George Bowman Posted February 13, 2019 Share Posted February 13, 2019 1 hour ago, webfact said: NewGen Airways concentrates on flights to and from China. Their motto is: "New Way to Fly". Sometimes the old way is best... Link to comment Share on other sites More sharing options...
BestB Posted February 13, 2019 Share Posted February 13, 2019 Give the guy a break.he is only trying to take home Chinese made souvenirs that he bought in Thailand Link to comment Share on other sites More sharing options...
Psimbo Posted February 13, 2019 Share Posted February 13, 2019 1 hour ago, SamT said: Good on her. I get sick of those airlines which allow people way over the carry on size and weight, meaning if the plane is more than two thirds full there is no space in the overheads. Everyone on cut price carriers are generally aware of the carry on luggage weight but are just too cheap to book themselves a checked in bag. Unsurprising they're chinese gotta love the Indians as well '20 kg, sir' 'no its 6 kg'. ' 'No it isn't sir', 'yes it is'. 'Ok-15 kg.' 'No sir', 'Ok- 10kg' ???? Link to comment Share on other sites More sharing options...
scorecard Posted February 13, 2019 Share Posted February 13, 2019 46 minutes ago, Thrip said: Beware, the Land of Smiles can very quickly turn into the Land of Snarls if you don't play ball! Also well possible the airline staff lady got the job and now thinks she is god / she has the right to be super bossy and yell at people, etc... Link to comment Share on other sites More sharing options...
Hayduke Posted February 13, 2019 Share Posted February 13, 2019 1 hour ago, SamT said: Good on her. I get sick of those airlines which allow people way over the carry on size and weight, meaning if the plane is more than two thirds full there is no space in the overheads. True...but what always gets me is an airline getting excited if the 50 kilo passenger has a carry on bag a kilo or so over…yet the 150 kilo passenger with the small bag is just fine and meets all airline specs. Link to comment Share on other sites More sharing options...
scorecard Posted February 13, 2019 Share Posted February 13, 2019 Plus, if you tried to discuss this specific point with the hostess she probably wouldn't have a clue what your talking about. On the wider picture I've often wondered how the cabin staff would perform in a serious emergency. Probably tell the passengers to remove their shoes before they jump onto the slide then not remove their own shoes before they jump on the slide. Link to comment Share on other sites More sharing options...
kannot Posted February 13, 2019 Share Posted February 13, 2019 pmt recommend a good slap to the face, good enough for the PM should be good enough for her Link to comment Share on other sites More sharing options...
Mavideol Posted February 13, 2019 Share Posted February 13, 2019 Chinese airline + chinese customer = trouble in LOS.... chinese principles don't fit with receiving orders/instructions, their small brain thinks """ I pay ticket can take luggage, I want to get off plane first, in front of everyone else, carry luggage she said 5 kilos, me have 5 kilos + 10, can do"""" Link to comment Share on other sites More sharing options...
Mavideol Posted February 13, 2019 Share Posted February 13, 2019 1 hour ago, Pravda said: It's just the Chinese way. I was stuck on a delayed flight in Shanghai a year ago and staff was screaming their lungs out at each other. Five minutes later they were all joking around. that's a standard procedure when boarding planes in China, cut line, extra weight, spit, shout, yelling screaming and usually (depending how loud) they get away with it and board the plane,,,,if you get lucky they won't sit next to you Link to comment Share on other sites More sharing options...
Chippy151 Posted February 13, 2019 Share Posted February 13, 2019 2 hours ago, fruitman said: Why is the thai staff at Don Muang shouting to the chinese passengers in thai language??? She cannot sapee inlit? Speak or even shout English to passengers in an International airport? Let the tourists learn Thai. Lol. Link to comment Share on other sites More sharing options...
CanuckThai Posted February 13, 2019 Share Posted February 13, 2019 With 10 million tourists from China arriving annually (averaging over 27,000 per day, then multiply x2...enter/exit), and imposing their cultural norms in etiquette, I'd become unglued and scream a little scream (just before I went postal). Link to comment Share on other sites More sharing options...
anterian Posted February 13, 2019 Share Posted February 13, 2019 I always wear one of these multipocket sports jackets and stuff the pockets to lighten my carry on bag load. Actually I think volume should be the criteria not the weight as overhead lockers are the limiting factor. Link to comment Share on other sites More sharing options...
mercman24 Posted February 13, 2019 Share Posted February 13, 2019 same with Thai bus transport now, charging for luggage, over a certain weight, (they got weighing scales set up by the bus luggage hold) i can understand airlines,(always has been) but bus transport,? never use to, its another way of getting money from travellers Link to comment Share on other sites More sharing options...
nahkit Posted February 13, 2019 Share Posted February 13, 2019 Many years ago the wife and I checked in for a klm flight. The carry-on allowance was 7kg and we had 8kg in one bag and 6kg in another. Lady at the check-in counter made us move 1kg from one bag to the other, total jobsworth. Link to comment Share on other sites More sharing options...
hansnl Posted February 13, 2019 Share Posted February 13, 2019 5 hours ago, Pravda said: It's just the Chinese way. I was stuck on a delayed flight in Shanghai a year ago and staff was screaming their lungs out at each other. Five minutes later they were all joking around. They weren't shouting, Sir, but discussing things, Sir. Link to comment Share on other sites More sharing options...
Reigntax Posted February 13, 2019 Share Posted February 13, 2019 Probably fed up explaining the same situation over and over every day. Understandable Link to comment Share on other sites More sharing options...
Destiny1990 Posted February 13, 2019 Share Posted February 13, 2019 I don’t like shouting airline staff it seems very rude and inappropriate. Link to comment Share on other sites More sharing options...
mike324 Posted February 13, 2019 Share Posted February 13, 2019 the other Chinese tourist that pointed at him said "you can't bring it on, no is no". Seems like that tourist kept on insisting to bring his suitcase on the plane. The staff was frustrated that he won't listen and won't remove the stuff / leave it for check in. Link to comment Share on other sites More sharing options...
fruitman Posted February 13, 2019 Share Posted February 13, 2019 3 hours ago, anterian said: I always wear one of these multipocket sports jackets and stuff the pockets to lighten my carry on bag load. Actually I think volume should be the criteria not the weight as overhead lockers are the limiting factor. I get tired of (mosty ladies) who even can't lift their handluggage in the overhead compartment and demand me to help them. Sometimes i just refuse it, depends on the way they ask me or how they look. It's not my ploblem that they overloaded their luggage. Link to comment Share on other sites More sharing options...
puukao Posted February 13, 2019 Share Posted February 13, 2019 My carry-on bag was 49 kg, and I just said Mai Bpen Rai, kaaaaaphom. smile. Link to comment Share on other sites More sharing options...
Pattaya46 Posted February 13, 2019 Share Posted February 13, 2019 1 hour ago, mercman24 said: same with Thai bus transport now, charging for luggage, over a certain weight, (they got weighing scales set up by the bus luggage hold) i can understand airlines,(always has been) but bus transport,? never use to, its another way of getting money from travellers The reason of these limitations is the safety/health of people who have to load/unload these heavy baggage. Several health organisations have set the limit to 50 pounds / 23 kg. This limit has been taken in airlines international rules, and several other sectors where people have to manage heavy loads. No real surprise in fact to see this rule applied to bus transport too. Link to comment Share on other sites More sharing options...
K in BKK Posted February 13, 2019 Share Posted February 13, 2019 I fly a lot and Im tired of these arsehats treating the overhead bins like its the tardis, bringing over stuffed bags plus a "personal item" which is often a big shopping bag. It doesn't matter if your American, Indian, African or Chinese. They all do and its not acceptable or within the term and conditions of the ticket. The limit is the limit. Link to comment Share on other sites More sharing options...
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