True Is Now Offering 4mbit Connections Lol

[mads]

Now True is really going crazy.

http://www.truecorp.co.th/eng/promotion/pr...uperhispeed.jsp

they are offering 4mbits connection to very low prices.

I'm still waiting for my 2 1/5 mbit connection to realize that its not a dial up modem

but a hi-speed internet connection.

Seems far out to me, that they start to offer 4mbit when they cant even get you 2mbit

except sometimes in the wee hours.

Whats your thoughts ?

I just realized they are offering 5mbits.................

[cdnvic]

Finally... a solid 512k connection

[Florin]

I guess it depends on where you live and how download-happy your neighbors are...a friend in Sathorn whom I often visit has a 2.5 Mbit true line and I usually get about that much when I max it out.

[quiksilva]

I inquiries and you need a True Move Mobile account to qualify.

[opalhort]

I inquiries and you need a True Move Mobile account to qualify.

or be a UBC (true vision) customer!

We (UBC customer) inquired and were told that we can upgrade our current 1Mbps to 2Mbps after March 06, '07 for the same price (890.-/month)

They will have online application forms by then.

For us the tricky part is that our UBC account is in the company name but the true ADSL account is in the name of my wife. Address is of course the same. Will have to see how this can be worked out.

opalhort

[mads]

I inquiries and you need a True Move Mobile account to qualify.

shouldnt be a big deal. You can get them as prepaid phone accounts.

[sniffdog]

True has been offering these 4mbit for years .... at 2200 baht. Nothing new under the sun.

Plus I remember that to qualify for special Internet offers, you must have a True Move POST paid account ....

[mads]

True has been offering these 4mbit for years .... at 2200 baht. Nothing new under the sun.

Plus I remember that to qualify for special Internet offers, you must have a True Move POST paid account ....

They are offering up to 5mbit now and they call it super hi speed internet. It use to just be hi-speed.

I even seen some advertisement on tv about their new super hi-speed. So it must be something new

[alexth]

True has been offering these 4mbit for years .... at 2200 baht. Nothing new under the sun.

Plus I remember that to qualify for special Internet offers, you must have a True Move POST paid account ....

They are offering up to 5mbit now and they call it super hi speed internet. It use to just be hi-speed.

I even seen some advertisement on tv about their new super hi-speed. So it must be something new

Yeah, it's a new advertising and that's about it, the service will be the same for sure.

[junkofdavid2]

I used to have a 4 Mbps connection by True, and the actual connection speed was about 2 Mbps.

I now am using a 2.5 Mbps connection with True, and the actual download speed is about 1.2 Mbps.

Therefore, it seems good to just half the advertised speed in order to estimate the actual speed I'll be getting.

Simple as that.

[Firefoxx]

Like Florin says, it depends on where you live and the local congestion. There are certain places where you can actually get pretty much advertised international speed. I was getting very bad speed when I first signed up, sped up to near line speed (2.5mbit) after a couple of weeks, and now I'm back to getting very bad speeds again. I guess the "big downloader" in my neighborhood went on vacation for a month or so. It's pretty stupid... if True would get rid of the *really* heavy users, then the rest (90% of users) can enjoy better speeds.

[mads]

Like Florin says, it depends on where you live and the local congestion. There are certain places where you can actually get pretty much advertised international speed. I was getting very bad speed when I first signed up, sped up to near line speed (2.5mbit) after a couple of weeks, and now I'm back to getting very bad speeds again. I guess the "big downloader" in my neighborhood went on vacation for a month or so. It's pretty stupid... if True would get rid of the *really* heavy users, then the rest (90% of users) can enjoy better speeds.

People who get a 2,5mbit connection are usually considered heavy users. What else do you need a 2.5 connection for. The problem doesnt lay in the heavy users but simply that true are offering products they cant deliver. I lived in South Korea for awhile and I had a 100mbit connection unlimited , it was capped in the upload and the download was amazing could download linux in a matter of minutes and this was a big building and the offer was for everyone in the building and all were promised 100mbit download.

Its a question of the whole infrastructure in thailand that needs to be dealt with and come up to par with the rest of asia and when that is done then start to advertise your products as "Super hi-speed" internet.

[Firefoxx]

I'm talking about people who saturate their connection for bittorrent, 24 hours a day, 7 days a week, and the files they download they never even bother to use. The "people who get a high speed connection are heavy users" argument has been used quite often by them. In reality, it's not really so. People get high speed connections because they want the speed WHEN they use it. They *don't* use that speed ALL THE TIME. I have a 2.5mbit connection. I *don't* use it 24/7, but I WANT the speed *when* I'm actually using it.

The whole pricing structure of consumer ADSL is based on this one fact (people not using all their bandwidth all the time). Do you know how much 1 mbit of bandwidth *really* costs? Tens of thousands of baht per month. Why don't you pay that much? Because of that fact that you're SHARING that bandwidth with around 30-50 other people. Otherwise you'd be paying the FULL price, not just a FRACTION. Now, consider this: if just ONE of those 30-50 people were UTTERLY selfish and say saturated his bandwidth with 100 bittorrent downloads (it's not unheard of), the rest of the people sharing that bandwidth are robbed of their bandwidth. Why? Because bittorrent can sustain hundreds of downloads per file, and internet bandwidth allocation usually goes on a per-download basis (oversimplified example, but true). That's why some people using True are getting their full bandwidth, and some are getting 1-10%: it's the selfish neighbors. This is why in places like the UK and US, ISPs have contracts that say they can cut you off IF you abuse your bandwidth (as in downloading 10GB a day every day). You're paying pennies but want $$$$$$$$. It's like paying your 40 baht to get on the expressway, then parking your car smack dab in the middle and having a party there. In that situation, you'd be mobbed by irate motorists, but in the internet world, people don't know who the selfish bastard is.

Now, if it was Korea or the US, it's not much of an issue. Not only is their communications fairly open, their aggregate bandwidth is HUGE because of the low costs and competition. Not so for Thailand. In Thailand, the Communications Authority of Thailand controls ALL the international channels BY LAW. ISPs in Thailand are paying at least twice as much for their international bandwidth, and it's VERY LIMITED. So, the ISPs aren't the only ones to blame (though I do like to blame them). It's how communications in Thailand is setup.

PS People who know me will have read this same explanation dozens of times, but it bears repeating to the new guys.

[mads]

I'm talking about people who saturate their connection for bittorrent, 24 hours a day, 7 days a week, and the files they download they never even bother to use. The "people who get a high speed connection are heavy users" argument has been used quite often by them. In reality, it's not really so. People get high speed connections because they want the speed WHEN they use it. They *don't* use that speed ALL THE TIME. I have a 2.5mbit connection. I *don't* use it 24/7, but I WANT the speed *when* I'm actually using it.

The whole pricing structure of consumer ADSL is based on this one fact (people not using all their bandwidth all the time). Do you know how much 1 mbit of bandwidth *really* costs? Tens of thousands of baht per month. Why don't you pay that much? Because of that fact that you're SHARING that bandwidth with around 30-50 other people. Otherwise you'd be paying the FULL price, not just a FRACTION. Now, consider this: if just ONE of those 30-50 people were UTTERLY selfish and say saturated his bandwidth with 100 bittorrent downloads (it's not unheard of), the rest of the people sharing that bandwidth are robbed of their bandwidth. Why? Because bittorrent can sustain hundreds of downloads per file, and internet bandwidth allocation usually goes on a per-download basis (oversimplified example, but true). That's why some people using True are getting their full bandwidth, and some are getting 1-10%: it's the selfish neighbors. This is why in places like the UK and US, ISPs have contracts that say they can cut you off IF you abuse your bandwidth (as in downloading 10GB a day every day). You're paying pennies but want $$$$$$$$. It's like paying your 40 baht to get on the expressway, then parking your car smack dab in the middle and having a party there. In that situation, you'd be mobbed by irate motorists, but in the internet world, people don't know who the selfish bastard is.

Now, if it was Korea or the US, it's not much of an issue. Not only is their communications fairly open, their aggregate bandwidth is HUGE because of the low costs and competition. Not so for Thailand. In Thailand, the Communications Authority of Thailand controls ALL the international channels BY LAW. ISPs in Thailand are paying at least twice as much for their international bandwidth, and it's VERY LIMITED. So, the ISPs aren't the only ones to blame (though I do like to blame them). It's how communications in Thailand is setup.

PS People who know me will have read this same explanation dozens of times, but it bears repeating to the new guys.

If true pays as much as you say per mbit then way on earth go out and try to sell a product at low prices. We are moving into a new era of the internet where fast download and huge bandwidth are required. I like to watch streaming tv and I like to watch it in a good quality. I download torrent sometimes of course only trials, legal stuff. If you setup your computer to download 100 torrents at a time you need one heck of a powerful computer. Super hi-speed internet should be for heavy users. They are offering up to 5mbit, and if you're not a heavy user what on earth should you use such a fast connection for and I quote TRUE (unlimited)

I would like to hear from anyone in Thailand who actually archieved to download that much in one day(10gb). It must be impossible.

Everything on the net takes up more and more bandwidth, now they even starting to show streaming tv ads as banners on websites. We are no longer dealing with dial up and saying that someone else is a heavy user and ruins it for everyone else sounds silly to me. If you cant meet the demands dont offer it. Maybe the solution would be that companies like TRUE simply only offered 1/2 mbit connections and the problem would be solved. I would rather pay 1200 baht for a steady, reliable connection than paying 1200 for a 2 1/2 mbit which mostly acts like a 512. Too afraid to downgrade to 512, maybe I will end up with dial up speed.

In Denmark you pay maybe 500baht more for a similiar connection as the 2 1/2 mbit here and I never heard of anyone get banned or stopped because of abuse. They usually cap the upload because that is where the real abuse could take place.

What if you live in an area with loads of internet shops then your connection would probably be slow from the shops open till they close. How to solve that issue.

I see no way this can be a problem with the heavy users. I heard recently that True get one more connection to the outside world so maybe we're getting closer to something good.

[spot]

My main complaint with Thai internet in general, is the fact that they keep on selling the service -which simply does not work very well-doesn't work as advertised. Don't they have any sort of consumer rights here?

Funnily enough, after weeks of complaining that I couldn't even connect for most of the day, my connection has been stable for the last 2 days.

Last week I asked to speak to somebody in charge, and was told that they didn't know who was in charge - there was nobody higher in the chain to speak to. Ridiculous. After persisting, I got the email of her (call centre) boss. I sent an email complaining etc, threatened to write to one of the directors (names are on main True website).

Then we got calls everyday from the call centre to check if our connection was working ok - they said they were working on it.

Whatever they have done, so far it works. It's a little slow at times, but we get none of the 'cannot connect to server' stuff.....so far.

Lets see eh?

[Firefoxx]

You really don't get the point. ALL ISPS around the world pay A LOT for their bandwidth. ALL ISPS AROUND THE WORLD use the same "share the bandwidth/share the price" principle. Not just Thai ISPs, although Thai ISPs have to pay more than usual for the same bandwidth. ALL ISPs around the world WOULD NOT FUNCTION if ALL USERS were to use ALL their bandwidth ALL the time. They wouldn't function even if 1/10th of their users did that. Do some research into the matter, it's called "contention ratio" and NO ISP IN THE WORLD would be able to offer you the prices they do without it. Now, BUSINESS users who want NO SHARING can pay the FULL PRICE (go ahead and look up the prices for a 1mbit non-shared business line). On those lines you can be as greedy as you want and not affect anyone.

It's actually quite easy to get 10GB per day. I've nearly done it, actually, using my True connection (well, I didn't actually do it, since I'm not a greedy bastard, but if I sustained my download for the whole day, I would have). And that was without even using Bittorrent (I only use it WHEN I NEED IT, which is rarely). Remember I said that for some time I was getting the FULL speed on my 2.5mbit True connection, which would mean 2,000,000bits/sec x 1byte/8bits x 1kbyte/1024bytes x 1mbyte/1024kbytes x 1gbyte/1024mbytes x 60sec/min x 60min/hour = .8 gigabytes/hour (conservative, actually around 1.1). 24 hours in a day, so around 20+GB per day.

Of course right now, some greedy bastard in my neighborhood has put his bittorrent client on full throttle all day long and I've gone back to really lousy speeds.

[cdnvic]

I pay for 10mbs and if it's less than 8mbs my ISP sends a tech over free of charge to find out why. This isn't a case of what happens in the rest of the world it's that annoying habit that alot of Thai businesses have of making grand pronouncements that they can't follow through on.

[penguin]

Thai ISPs should do what ISPs around the world do, throttle mega downloaders. Cutting back download speeds to 50% or less once you've reached a daily limit would help free up bandwidth. A limit of 5GB per day isn't going to hurt most customers, anyone who needs more should be paying for a business standard connection. I can never understand how people can download 10GB+ day after day, how on earth do you ever get to watch even half of what you download? On some forums everyone gets upset when an ISP decides to cap downloads and l'm always amused by how many people say they need to download vast amounts because they need to test some new operating systems and are burning many new ISOs daily. Just how many operating systems do you need to burn from a home PC every day?

Simple solution, change the current unlimited download package to a tiered system. Up to 20GB a month and get "guaranteed" bandwidth, pay extra if 20GB is not enough for your needs or for a change go and buy some DVDs from the shop or get cable/satellite.

[tonga]

People, please stop dreaming getting anywhere close to the advertised speed when you try to connect to sites in the US, Europe…. To test your internet speed, Google “bandwidth meter” among the Thailand sites and find your ISP’s page. Now, run that bandwidth test and I am sure you will get at least 80% of the speed that you paid for. 15-20% network overhead is usually acceptable. Don’t want to go into too much detail about network overhead but Google it if you are interested.

Once you connect outside of your ISP’s network then there are many factors involved to determine your connection speed. For example, if you connect to a site that is hosted on a T1 line (1.5 mbits) and there are 10 people downloading files at the same time as you are, and the max speed you will get is less than 0.15 mega bits per second. Also, hops and ping time are good ways to figure out what is wrong with your connection.

The internet is like a physical traveling route system. If you live in Silom and the traffic sucks at this moment, would you think the traffic in all of Thailand sucks too? Another example, if you are flying to New York and the air traffic totally sucks at the Suvarnabhumi airport, would you think the traffic in all of Thailand sucks too? Ever wondered why people call the internet the “Information Superhighway”?

[marquess]

I pay for 10mbs and if it's less than 8mbs my ISP sends a tech over free of charge to find out why. This isn't a case of what happens in the rest of the world it's that annoying habit that alot of Thai businesses have of making grand pronouncements that they can't follow through on.

Like when I rang last week and they said that it is not available in my area, due to lack of bandwidth! :D

[konangrit]

True has been offering these 4mbit for years .... at 2200 baht. Nothing new under the sun.

Plus I remember that to qualify for special Internet offers, you must have a True Move POST paid account ....

I have this package, and am reasonably happy with it. You get what you pay for, at the end of the day, if it's not good enough, get a business line.

[what next?]

Is there a correlation between the distance from an "exchange" box and one's house?

I've been fobbed off many times by TOT due to the remote area I live in. ( actually 10 km from pattaya).

Incidently I like to contibute more to this and every other forum, but it's really is a painful wait (and bore) using a dial up

[cdnvic]

Is there a correlation between the distance from an "exchange" box and one's house?

I've been fobbed off many times by TOT due to the remote area I live in. ( actually 10 km from pattaya).

Incidently I like to contibute more to this and every other forum, but it's really is a painful wait (and bore) using a dial up

As you get further from the telephone exchange your speed drops off significantly.

[tuky]

Well, my TOT cybergold hasn't worked for the last 3 months (check this forums history). I tried again the other day and it is still not up, even though the techs say it is working fine. I ask when did I connect last they say 3 months ago. When telling them I have tried to connect everyday for 3 monthst they say no problem, it is working fine, restart your modem now.

Anyway, if this 4 meg deal is ok then I might get set up to use it, then demand a refund from TOT, I have paid their bill but have not used their service due to the fact that it has been unavailable. Everybody in my moo baan has had the same problem. Idiots at TOT.

[Firefoxx]

The correlation between distance from exchange (CO) to your house is only relevant for "one price for all speeds" packages (which Thailand doesn't have) and extremely high speed (8mbit) connections. It has NO (none, nada, zero, nothing) relation to the effective speed you're getting. If your modem says it's connected at 2.5mbits, then it's 2.5 mbits, whether you're 1 meter or 1 kilometer away from your exchange. The effective speed you get is determined by the ISP and the congestion, not the distance.

Now, if say you lived a *really* long way away, the ISP probably wouldn't even allow some speeds for you since the distance (they calculate it) wouldn't support those speeds. If it does support those speeds, you will get the line, and again, if your modem says it's connected at that speed then that's the speed you get, it doesn't matter how far you are. It's an often (very very often) misunderstood aspect of ADSL. In the US, there are some ISPs which charge a single flat rate for all ADSL connections. In that situation, the closer you are, the better the signal, and the faster the speed the modem will be able to sync at. In Thailand, the speeds are FIXED. If you're getting 2.5mbits now, it won't matter if you move right next to the CO, you're still going to get 2.5mbits, since that's how it's set at the DSLAM. That's the LINE SPEED. Your LOGIN account also has a profile associated with it, and that determines how much of that speed you're allowed to use (True normally gives 2.5mbits line speed by default, even to lesser speed users, since that allows the "turbo on demand" thing), which might not be the same as the line speed.

Penguin, that's what I've been saying many times. I wish that Thai ISPs would just kill off the *REALLY* big abusers. They're paying the same as everyone else but they're the 5% of users that are hogging up 90% of the bandwidth.

Tonga, I've done the international (speakeasy.net) speed test at my friend's place. He's using the 2.5mbit True home package. Gets around 2.4mbits result from the speed test (of course local speed test is also around 2.4mbits). Yet, at another place, around 2km away, using the exact same package, he gets only around 100kbits from speakeasy (and of course local is 2.4mbits). Me? I got around 100kbits (speakeasy) when I first signed up for the same package. After a couple of weeks, it suddenly shot up to 2.4mbits (again, speakeasy, any time). Now it's back to around 500kbits (depends on the time of day). The results from speakeasy are accurate, since I've confirmed them through actual download performance. So, no, it's not a pipedream, as long as your neighbors behave.

[tuky]

The distance from the exchange effects whether ADSL is availabe to you or not, and nowdays the advertised distance is much shoter than the available distance. As Firefox says it will not effect your speed, however your speed can be effected by other external sources, ie EMF etc.

From what I have seen many many telephone lines are not twisted pair in Thailand but rather a figure 8 formation the same you use for your speaker cables. This allows EMF to unbalance the signal resulting in signal degradation, or loss of speed.

I have lived in two moo baans in my amphur, each place has a cable conection to PTV.

Now, wouldn't it be interesting to see if some of us could start up our own ISP using this cable? I for one would be very interested in this, in my first home here we had cable, but we had to wait around 24 months before we could get a telephone line. So I used Ipstar which was very expensive.

Anyway, in Chon Buri if ayone has any ideas regarding using the cable network please PM me. Perhaps we are onto something here.

[alexth]

So, in a nutshell, the poor and undefensive people from True are some angels and actually US, the CUSTOMERS are to blame for not getting the speeds they advertise. Hmmm...Interesting point of view. I am paying 2500 baht for a 4mbps connection and I never got more than 2.5 mbps. I am not a mass downloader, I just like my browsing clean and smooth, but I tell you what I am for sure, a very unsatisfied customer, that's for sure.

[cdnvic]

Distance from the exchange does affect speed. That's just part of the science of dsl loops. it has nothing to do with the package you get.

[spot]

My original complaint was.....

I was not getting ANY connection for most of the day with True. I was getting 'cannot find server-connection timed out' etc. All the time.

I don't really know about the technical side etc, all I know is that I was paying for a service that did not even work to start with - never mind the supposed speed.

Like I said, after weeks of constant complaining to True, they seem to have done something about it. Now my connection is not the fastest, but it seems to work all day. I haven't had one error message in 4 days.

I think I just made myself such a pain in the arse, that they fixed something to keep me quiet.

We are due to be upgraded next week, so lets see what happens.

[cdnvic]

Have you checked to see if your DNS servers are set correctly?