HONDA's after sales service in SE Asia (TH vs VN)

[Kf6vci]

Always had good, affordable work done on messed up motor scooters etc. Real value for money. Always had a technician look at the bike when there was a question about what needs to be done?

 

Yesterday, in Vietnam. My Honda scooter (WH-125, but I think it's a SH in TH), made in 2012, has been fuel starved with a way too low idle speed. The engine stutters and stalls within seconds of getting nstarted (unless more fuel gets added by turning the wrist).

 

Simple - they do have diagnostics and can program their PGM-FI.

 

Not so fast. The dealership has women behind computers (nanny knows best). No, they won't let a man listen to the stuttering engine for a few seconds.

---

"We have no parts". "Go to some other garage". "Your bike has no EFI" (Yeah, HONDA likely spent $ 100 million and more perfecting this, then using it in every vehicle AFAIK). *+ Next, they demanded about $ 40 to have a technician listen to the "carburetted engine" running lean, then to adjust the carb.

 

In TH, the billing would come afterwards.

 

In Europe, some master would do a test drive or check the order, then have the young lads do the work. Pay some 4,000 THB an hour, kind sir. (I gave up on a Monster due to the cost of services).

 

 

The point of this rant:

 

Q: Do you have a contact at Honda's service operations? I feel there is something horribly wrong at this Vietnamese dealer's operations. It's a HONDA, bought and built in VN. Year 2012. And I can't see Vietnamese customers paying $ 40 to have the mechanics clad in white look at their bikes. // Think having to sort out the crowns and required root canal treaments with a receptionist who doesn't know that black spots are caries and what needs to be done about that.

 

All those back-street garages lack expensive diagnostics. What to do?

 

Sorry, as the owner of Honda big bikes going back to a CB 750 F II 'Bol d'Or and presently a 5th generation VFR 800, I can't believe this is the new brand policy.

[canthai55]

Always had good, affordable work done on messed up motor scooters etc. Real value for money. Always had a technician look at the bike when there was a question about what needs to be done?
 
Yesterday, in Vietnam. My Honda scooter (WH-125, but I think it's a SH in TH), made in 2012, has been fuel starved with a way too low idle speed. The engine stutters and stalls within seconds of getting nstarted (unless more fuel gets added by turning the wrist).
 
Simple - they do have diagnostics and can program their PGM-FI.
 
Not so fast. The dealership has women behind computers (nanny knows best). No, they won't let a man listen to the stuttering engine for a few seconds.
---
"We have no parts". "Go to some other garage". "Your bike has no EFI" (Yeah, HONDA likely spent $ 100 million and more perfecting this, then using it in every vehicle AFAIK). *+ Next, they demanded about $ 40 to have a technician listen to the "carburetted engine" running lean, then to adjust the carb.
 
In TH, the billing would come afterwards.
 
In Europe, some master would do a test drive or check the order, then have the young lads do the work. Pay some 4,000 THB an hour, kind sir. (I gave up on a Monster due to the cost of services).
 
 
The point of this rant:
 
Q: Do you have a contact at Honda's service operations? I feel there is something horribly wrong at this Vietnamese dealer's operations. It's a HONDA, bought and built in VN. Year 2012. And I can't see Vietnamese customers paying $ 40 to have the mechanics clad in white look at their bikes. // Think having to sort out the crowns and required root canal treaments with a receptionist who doesn't know that black spots are caries and what needs to be done about that.
 
All those back-street garages lack expensive diagnostics. What to do?
 
Sorry, as the owner of Honda big bikes going back to a CB 750 F II 'Bol d'Or and presently a 5th generation VFR 800, I can't believe this is the new brand policy.

Do U have a service manual ? Detailed trouble shooting listed

Sent from my SM-G900W8 using Thailand Forum - Thaivisa mobile app

[VocalNeal]

Bung a bottle of fuel system cleaner in the tank. 

 

OR

 

https://www.hondapcx.org/viewtopic.php?t=522

Edited March 19, 2019 by VocalNeal