Trying to complete TM30 online (otherwise got a 3 hour round trip to make). Filled everything in correctly, press the button to transfer data into the spreadsheet and get the same message every time (see screen shot). The only thing I can see is that the "point of entry" on the spread sheet remains blank. Does anyone have any suggestions? Thanks in advanced.

The message suggests that the format of the data in one of the fields is incorrect. Check for things like leading or trailing blanks in a field that are not being automatically stripped. If there are any characters other than alphanumerics, remove them if possible.

2 minutes ago, BritTim said:

The message suggests that the format of the data in one of the fields is incorrect. Check for things like leading or trailing blanks in a field that are not being automatically stripped. If there are any characters other than alphanumerics, remove them if possible.

Cheers. Will give it another go and see if that could be the problem.

12 minutes ago, BritTim said:

The message suggests that the format of the data in one of the fields is incorrect. Check for things like leading or trailing blanks in a field that are not being automatically stripped. If there are any characters other than alphanumerics, remove them if possible.

The format cannot be incorrect, all selections come from a drop down menu so format is same for everyone.

7 minutes ago, HashBrownHarry said:

The format cannot be incorrect, all selections come from a drop down menu so format is same for everyone.

Not all drop downs and OMG. How embarrassing. I think I know what's wrong. TM6 begins DO....... I've been entering it as D0. And just as a I discovered that the website went down.

2 minutes ago, Surelynot said:

Not all drop downs and OMG. How embarrassing. I think I know what's wrong. TM6 begins DO....... I've been entering it as D0. And just as a I discovered that the website went down.

easy fix hopefully

2 minutes ago, HashBrownHarry said:

easy fix hopefully

Arrrrrggghhh. Nope. Same message. Going to start self harming.

Found out what it was!!!!!! 1. TM6 (my error as mentioned)  2. I used Google translate when it was offered to change to English to fill the form in and that screws up the whole process. Did it all again without translation and it saved first time.

 

Thanks to one and all for suggestions. 

I really sympathise with this. Having always filed my 90 day report at CW previously I was assured that subsequent reports would work online. Having tried this over several days, carefully entering and checking the required information, and being driven half-crazy, I finally realised that the first two characters on the TM6 were DI and not D1. Felt a bit foolish. It all works fine now.

trying a different browser 

2 hours ago, Londinium said:

I really sympathise with this. Having always filed my 90 day report at CW previously I was assured that subsequent reports would work online. Having tried this over several days, carefully entering and checking the required information, and being driven half-crazy, I finally realised that the first two characters on the TM6 were DI and not D1. Felt a bit foolish. It all works fine now.

5555. Yep. Same here D0 and D0.

1 hour ago, jackyjack said:

trying a different browser 

Yes. Started in Safari- no end of problems, then went crazy and actually read the instructions. IE or Chrome. Cheers

The PC version of this does not work. It is not you or your browser. However, the android app works perfectly. Google for 'Section 38' app and once downloaded use the same login details you were issued for the PC version. So much easier and no frustration.

Good luck.

28 minutes ago, ChinaMike said:

The PC version of this does not work. It is not you or your browser. However, the android app works perfectly. Google for 'Section 38' app and once downloaded use the same login details you were issued for the PC version. So much easier and no frustration.

Good luck.

It does work for many people.

Links for apps are here. https://www.immigration.go.th/content/tm30_mobile_service

Anybody looking for help to register at the IO TM30 website and upload their TM30s > just PM me and I will send over a step-by-step instruction, also addressing most of the issues you might encounter.

Hiya, I had the same problem and spent hours on it.  I found the solution in the end.  It was my web browser was auto correcting something somewhere.  I was using Google Chrome.  Switching to another browser fixed it immediately for me.  Cheers

I gave up in frustration with the same problem. Just mail it in?

Brill.  Cheers all.

I had same problem filing TM30 using Chrome. Tried Edge then still got same. Drove me nuts. THE ANSWER FOR ME? I then tried logging in via IE TAB in Chrome. It works first time everytime for me now. See ietab.net for info.

On 4/1/2020 at 11:35 AM, HashBrownHarry said:

The format cannot be incorrect, all selections come from a drop down menu so format is same for everyone.

It can be incorrect if not using the drop down menu.

1 minute ago, Max69xl said:

It can be incorrect if not using the drop down menu.

why would you not use the drop down menu?

7 hours ago, HashBrownHarry said:

why would you not use the drop down menu?

You have to where there is one. The exception is the TM6.

2 hours ago, Surelynot said:

You have to where there is one. The exception is the TM6.

OP about TM 30

11 hours ago, HashBrownHarry said:

OP about TM 30

@Surelynotreferred to the fact that there is no drop-down menu for the required TM-6 entry/departure card number, as that is a unique number which you have to look up on the TM-6 departure part of the card which you received when entering Thailand

22 minutes ago, Peter Denis said:

@Surelynotreferred to the fact that there is no drop-down menu for the required TM-6 entry/departure card number, as that is a unique number which you have to look up on the TM-6 departure part of the card which you received when entering Thailand

Look at thread topic, can't see TM6 mentioned, can you?

2 minutes ago, HashBrownHarry said:

Look at thread topic, can't see TM6 mentioned, can you?

When filing your TM-30, one of the inputs you need to provide is the unique number of your TM-6 entry/departure card.

Since it is a unique number obviously there is no drop-down menu for that entry.

Just now, Peter Denis said:

When filing your TM-30, one of the inputs you need to provide is the unique number of your TM-6 entry/departure card.

Since it is a unique number obviously there is no drop-down menu for that entry.

Ah understand now, my bad!

 

Apologies.

Just now, HashBrownHarry said:

Ah understand now, my bad!

Apologies.

No problem.

Have a nice day!

On 4/3/2020 at 8:12 AM, soi3eddie said:

I had same problem filing TM30 using Chrome. Tried Edge then still got same. Drove me nuts. THE ANSWER FOR ME? I then tried logging in via IE TAB in Chrome. It works first time everytime for me now. See ietab.net for info.

Firefox also works fine.

You can leave the TM 6 field blank. I have had a few guests 'loose' theirs between the airport and the villa.

13 hours ago, HashBrownHarry said:

OP about TM 30

You have to record your TM6 number on the TM30 form.