KTB Problem

[Neeranam]

I'm having an issue with Krung Thai bank. 

 

British Airways refunded me 66,500 baht on the 4th of May for a flight 2 years ago. 

They said the money should be in my account in 15 days, and it isn't. 

 

I phoned KTB who said they haven't received the money and they can't guarantee  that I will get it as VISA have a policy for 120 days refund. 

 

BA said that they would refund the card number I paid and would contact me if the bank didn't accept it. I have received a new card with a different number from the one I used to pay, so maybe that is the issue. 

 

They have sent my complaint on to their dispute dept. and said it could take a while to get back to me. 

 

Any comments/advice appreciated.

 

[Liverpool Lou]

38 minutes ago, Neeranam said:

BA said that they would refund the card number I paid and would contact me if the bank didn't accept it. I have received a new card with a different number from the one I used to pay, so maybe that is the issue. 

That's the issue.

[Neeranam]

On 6/2/2022 at 1:12 PM, Liverpool Lou said:

That's the issue.

Actually, it's not really the issue. 

 

I paid with my Bangkok Bank credit card, not my KTB. 

However, I changed my card number also so still have not got the money ???? 

[Neeranam]

Bangkok Bank say they can't find my money as VISA will not allow them to follow the transaction on their system. 

 

Any suggestions on what to do next, if anything?

 

I don't believe them. 

 

Would you just give up?