SantikamSpinner Posted September 20, 2022 Share Posted September 20, 2022 Anyone else had a problem with Commonwealth Bank (CBA) demanding verification of ID, etc? I'm in TH for some time and tried to fill in the details - many times - but every time, the online program tells me I am wrong and have to visit my local branch to show ID. That won't be likely till next year but now they are saying I have to do so within 30 days. Yes I DO know my name, birthdate and ID details but program won't accept it. Does anyone have advice or workaround? Link to comment Share on other sites More sharing options...
Photoguy21 Posted September 20, 2022 Share Posted September 20, 2022 Have you tried calling them to resolve this issue? Link to comment Share on other sites More sharing options...
SantikamSpinner Posted September 20, 2022 Author Share Posted September 20, 2022 a few times. Last time took 57 minutes. They called back and said issue was resolved. It isn't. (I mean, does any bank do anything helpful by phone?!!) Link to comment Share on other sites More sharing options...
Bluetongue Posted September 20, 2022 Share Posted September 20, 2022 I don't know what KYC is, but as suggested above give them a call, most OZ banks have an international reverse charge number. I get the same problem with ING in Australia but its because I don't receive their SMS pin code which would allow me to confirm addresses etc. Interestingly I've had no problem with the CBA I receive their pin code through the app Link to comment Share on other sites More sharing options...
FritsSikkink Posted September 20, 2022 Share Posted September 20, 2022 1 hour ago, Bluetongue said: I don't know what KYC is, but as suggested above give them a call, most OZ banks have an international reverse charge number. I get the same problem with ING in Australia but its because I don't receive their SMS pin code which would allow me to confirm addresses etc. Interestingly I've had no problem with the CBA I receive their pin code through the app Know Your Customer, financial institutions need to know that their customer is who they say they are in order to battle fraud / money laundering. 1 Link to comment Share on other sites More sharing options...
SantikamSpinner Posted September 23, 2022 Author Share Posted September 23, 2022 in case it helps anyone, it turns out the problem is that CBA still has on its records the passport I gave at the time the a/c was opened, which has long since been renewed. Their alleged "system" can't deal with complexity like that. Even Bangkok Bank is slightly better than that........... Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now