simon43 Posted May 10, 2023 Share Posted May 10, 2023 (edited) I have a laptop running Windows 10. It's actually my back-up laptop for teaching online. Recently, the hard disk drive 'died' and was replaced with a SSD and Windows 10 Pro OS. The laptop seems to run fine but when I connect my mobile phone in USB tethering mode (for internet connectivity), Windows pops up an error message that it doesn't recognise the USB device. The same USB ports (there are 2) do recognise USB memory sticks... The same mobile phone and USB cable tethers fine with my other laptop I uninstalled the USB port drivers and reinstalled them, with Windows reporting that I have the latest version installed, but I still get the same error message and can't use USB tethering. This is frustrating because a wifi hotspot has a slower data throughput than USB tethering. I don't know if USB tethering worked OK with the old HDD - I never checked this. Any suggestions what to check/do to get USB tethering to work? Thanks Edited May 10, 2023 by simon43 Link to comment Share on other sites More sharing options...
MJCM Posted May 10, 2023 Share Posted May 10, 2023 (edited) You forgot to mention 1 thing. What kind of phone? Edit: Support page for a Samsung Phone (Galaxy) https://www.samsung.com/us/support/troubleshooting/TSG01001516/ Edited May 10, 2023 by MJCM Link to comment Share on other sites More sharing options...
simon43 Posted May 10, 2023 Author Share Posted May 10, 2023 1 hour ago, MJCM said: You forgot to mention 1 thing. What kind of phone? Edit: Support page for a Samsung Phone (Galaxy) https://www.samsung.com/us/support/troubleshooting/TSG01001516/ My phones are Android. Is that important when that same phone tethers OK to my other Windows 10 computer? 1 Link to comment Share on other sites More sharing options...
cleopatra2 Posted May 10, 2023 Share Posted May 10, 2023 33 minutes ago, simon43 said: My phones are Android. Is that important when that same phone tethers OK to my other Windows 10 computer? I suspect you are missing the specific phone USB drivers. 1 1 Link to comment Share on other sites More sharing options...
MJCM Posted May 10, 2023 Share Posted May 10, 2023 48 minutes ago, cleopatra2 said: I suspect you are missing the specific phone USB drivers. Exactly that is why I linked a Support page for a Samsung phone and there it states it as well, need drivers. Link to comment Share on other sites More sharing options...
MJCM Posted May 10, 2023 Share Posted May 10, 2023 1 hour ago, simon43 said: My phones are Android. Is that important when that same phone tethers OK to my other Windows 10 computer? Have you ever thought of what the difference is between those Pc’s? One has the drivers other one hasn’t? so that is why I asked for your Phone and could have linked to the support page where you can download them, now I just linked to a page to some phonethat came up in a search. Link to comment Share on other sites More sharing options...
simon43 Posted May 10, 2023 Author Share Posted May 10, 2023 Never in the last 20 years have I been required to download phone drivers to use USB tethering. Tethering of any make/model of phone has always worked with all computers that I've owned. Anyway, I downloaded and installed the drivers for my phone. It made no difference at all.... same error message. Link to comment Share on other sites More sharing options...
KannikaP Posted May 10, 2023 Share Posted May 10, 2023 Are you sure the USB cables are DATA cables and not simply for charging? 1 Link to comment Share on other sites More sharing options...
MJCM Posted May 10, 2023 Share Posted May 10, 2023 (edited) 19 minutes ago, KannikaP said: Are you sure the USB cables are DATA cables and not simply for charging? On his other pc it is working so my guess his cables are oke 2 other options to try. Have you tried another usb port? do you have a usb hub? Maybe connect to try via the hub Any problems with other usb devices connecting to this pc? Edited May 10, 2023 by MJCM 1 1 Link to comment Share on other sites More sharing options...
simon43 Posted May 10, 2023 Author Share Posted May 10, 2023 11 minutes ago, MJCM said: On his other pc it is working so my guess his cables are oke 2 other options to try. Have you tried another usb port? do you have a usb hub? Maybe connect to try via the hub Any problems with other usb devices connecting to this pc? Yes, the cables work fine on my other pc. Both USB ports on the laptop have the same error, and both also work fine with a wifi/usb dongle and usb memory sticks. I'll try with a usb hub. Link to comment Share on other sites More sharing options...
cleopatra2 Posted May 10, 2023 Share Posted May 10, 2023 3 hours ago, simon43 said: Yes, the cables work fine on my other pc. Both USB ports on the laptop have the same error, and both also work fine with a wifi/usb dongle and usb memory sticks. I'll try with a usb hub. Another option would be to google any error code that is displayed. To establish if windows has identified an issue. Link to comment Share on other sites More sharing options...
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