On November 28th, 2023, the Civil Aviation Authority of Thailand (CAAT) publicly revealed a discussion with Nok Air during meetings on November 13th and 20th, on complaints about rescheduling flights frequently.

 

According to a report by Thai reporters, many netizens posted their critiques on social media about Nok Air allegedly rescheduling their flights.

 

One of the netizens complained that Nok Air allegedly rescheduled his flight from 7:10 PM to 11:35 PM, Phuket (HKT) to Don Mueang (BKK), as a result, another unidentified netizen missed his flight from BKK to Chiang Mai (CNX) from the delay, reported Thai national media.

 

By Kittisak Phalaharn

 

Full story: The Pattaya News 2023-11-29

 

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Yeah, happened to us. Booked UPB to HKT via DMK. NOK cancelled the first leg so we had to reschedule to earlier, then NOK rescheduled the second leg to be later. The result was that what was originally a two 2 layover in Bangkok turned into an 8 hour layover. Yuk. We did take advantage of their lounge, comfortable couches, free food and all that. Originally they refused lounge entry based on their not before 2 hours before flight rule, but after I explained how they changed their scheduling to cause our long layover they acquiesced. The rescheduling resulted in over payment, which took some work to eventually recover.