georgegeorgia Posted April 25 Share Posted April 25 (edited) Anyone know how to call Qantas airways to change my flights ,it's not working online I can't find a overseas Australian number to call them Their Thailand contact numbers don't work 66 26326611 Do I need to put the 66 if I'm in Thailand? What about 001 800611 2867 Seems a bit long None of these numbers work ? Very strange Edited April 25 by georgegeorgia 1 Link to comment Share on other sites More sharing options...
AverageAussie Posted April 25 Share Posted April 25 Are you dialling 66 26326611 or +66 26326611 Yes, in Thailand you should be able to drop the "+66" - but you need to substitute that with a "0" i.e. 02 6326611 The "001..." might be a US number, but "toll free". Not sure how that would work if you are using a Thai carrier. The number that you have there is for their Frequent Flyer Line but you might also want to try +1 800 6114797 or failing that: 001 800 611 4797 That number was shown on their AU website. Keep in mind their hours are shown as 8.30am to 5pm, Monday to Friday (except public holidays). Allow for time differences. Yesterday was Anzac day in Australia, so that might explain your issues. 1 Link to comment Share on other sites More sharing options...
georgegeorgia Posted April 25 Author Share Posted April 25 Yes the Australian number is 131313 I'm wondering if j have to dial 001 61 first for that number? Link to comment Share on other sites More sharing options...
AverageAussie Posted April 25 Share Posted April 25 I have not been able to dial an Aussie "13" number from Thailand. Your only possibility for those numbers is to use a VoIP service based in Australia. Link to comment Share on other sites More sharing options...
georgegeorgia Posted April 25 Author Share Posted April 25 15 minutes ago, AverageAussie said: I have not been able to dial an Aussie "13" number from Thailand. Your only possibility for those numbers is to use a VoIP service based in Australia. Ok thanks I'm not sure how Qantas expects people in Thailand to call them ! I need to change my flight dates Thankyou for your help anyway Link to comment Share on other sites More sharing options...
gargamon Posted April 25 Share Posted April 25 1 Link to comment Share on other sites More sharing options...
AverageAussie Posted April 25 Share Posted April 25 10 minutes ago, georgegeorgia said: Ok thanks I'm not sure how Qantas expects people in Thailand to call them ! I need to change my flight dates Thankyou for your help anyway As mentioned, yesterday was a public holiday in Australia. They don't provide a 24/7 call service and I suspect all their global numbers will redirect to a call centre based in Australia (or at the least a call centre working to their time zones). The lines open Monday - Friday at 8.30 am. Thailand would be 3 hours behind AEST - so 5.30am - try in about 15 minutes. 1 Link to comment Share on other sites More sharing options...
georgegeorgia Posted April 25 Author Share Posted April 25 A few weeks ago I'm sitting in my local park in Sydney when I saw Alan Joyce the CEO of Qantas walking his dog So he must live near me If I see him again I'm going to go over to him and tell him the numbers do not work in Thailand!! 1 Link to comment Share on other sites More sharing options...
georgegeorgia Posted April 25 Author Share Posted April 25 3 minutes ago, AverageAussie said: As mentioned, yesterday was a public holiday in Australia. They don't provide a 24/7 call service and I suspect all their global numbers will redirect to a call centre based in Australia (or at the least a call centre working to their time zones). The lines open Monday - Friday at 8.30 am. Thailand would be 3 hours behind AEST - so 5.30am - try in about 15 minutes. Yes thanks again As soon as it gets to 9am here in Thailand I will try the numbers without the "66" 1 Link to comment Share on other sites More sharing options...
AverageAussie Posted April 25 Share Posted April 25 No problem. I am curious how you got on - and which call centre you got connected to. So do report back if you have a few minutes. My own experience with QF hasn't been great, sometimes waiting over an hour in a queue before getting through. That said, the standard of service once getting through to a human was 10/10. The new CEO has promised improvements, but that remains to be seen. 1 Link to comment Share on other sites More sharing options...
Popular Post AverageAussie Posted April 25 Popular Post Share Posted April 25 16 minutes ago, georgegeorgia said: A few weeks ago I'm sitting in my local park in Sydney when I saw Alan Joyce the CEO of Qantas walking his dog So he must live near me If I see him again I'm going to go over to him and tell him the numbers do not work in Thailand!! He's no longer the CEO. In fact, I'm surprised that he allows himself to be seen in public and his dog hasn't run away from home. Link 1 3 Link to comment Share on other sites More sharing options...
georgegeorgia Posted April 25 Author Share Posted April 25 (edited) Does ,+6626326611-14 Mean I can dial the 11 or the 14?? Or is it both the 11&14? I just tried all these numbers 02632611 not correct Maybe I have to put a plus sign then the 66 even though I'm in Thailand? Anyone know ? I'm trying to call Qantas but all numbers must be wrong I don't understand why they just don't write it simply ? Edited April 25 by georgegeorgia Link to comment Share on other sites More sharing options...
SAFETY FIRST Posted April 25 Share Posted April 25 Try asking your question here https://www.facebook.com/groups/australiansinthailand/?ref=share&mibextid=NSMWBT Link to comment Share on other sites More sharing options...
georgegeorgia Posted April 25 Author Share Posted April 25 Thanks guys I tried the number without the 66 and now it's working Just waiting for them to open 😺 Thankyou all 🙏🙏🙏🙏🙏🙏🙏 Link to comment Share on other sites More sharing options...
AverageAussie Posted April 26 Share Posted April 26 2 hours ago, georgegeorgia said: Thanks guys I tried the number without the 66 and now it's working Just waiting for them to open 😺 Thankyou all 🙏🙏🙏🙏🙏🙏🙏 Remember you need to use the "+" symbol, then the country code (66 for Thailand, 61 for Australia) and then the area code (minus the "0") and finally local number. That should work on all mobiles, but maybe not the traditional landline phones. Press "0" on your keypad and hold for about a second for the "+" symbol to appear. 1 1 Link to comment Share on other sites More sharing options...
Liquorice Posted April 26 Share Posted April 26 The codes given are all International numbers. +66 is the Thai International code to ring if you're outside the Country. +001 doesn't belong to a specific country. Instead, it's part of the international dialling format used to make calls to the United States, Canada, and several other countries in the North American Numbering Plan Inside Thailand, just drop the +66 International code, replacing with a 0 as a local code. Therefore, +662 632 6611 becomes 02 632 6611. 1 Link to comment Share on other sites More sharing options...
Maestro Posted April 26 Share Posted April 26 5 hours ago, AverageAussie said: Remember you need to use the "+" symbol... I believe it makes a difference whether or not you call from a landline phone or from a mobile phone. Link to comment Share on other sites More sharing options...
AverageAussie Posted April 27 Share Posted April 27 21 hours ago, Maestro said: I believe it makes a difference whether or not you call from a landline phone or from a mobile phone. I did make this qualification: "maybe not the traditional landline phones." This might however not apply to corded VoIP services that will work with the "+" symbol in lieu of the international access code. The older PSTN handsets don't have provision for that symbol, whilst newer VoIP handsets with a display screen may have them. Link to comment Share on other sites More sharing options...
georgegeorgia Posted April 27 Author Share Posted April 27 I managed to get through to their Bangkok office who put me through to their call centre which seems to be in the Philippines 🇵🇭 Great service ,good english , There was a fee of $175 to change however but he said it's normally over $300 but my flight had a different code ,whatever that means. Anyway all done ! Thanks guys 🙏🙏 Link to comment Share on other sites More sharing options...
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