Online Booking Platforms

[Chivas]

On 11/6/2024 at 11:35 PM, NedR69 said:

Does Agoda or Booking.com own any airplanes???  Answer that and you know your answer.

 

If you don't have any airline loyalty, search using those sites (that don't own airplanes, and will leave you shyte outta luck if something goes wrong, find the fare and flights you want, then go to the airline's site and book the flights.

 

Absolute utter rubbish lol !!

33 years of experience London Bangkok says the complete and absolute opposite

[Letseng]

11 hours ago, AndreasHG said:

 

Not true. A lot of airlines allow customers to purchase upgrades when checking-in online. And with AirAsia choosing your seat is an upgrade.

 

But when I tried to upgrade our tickets online at check-in, AirAsia denied the transaction and I ended up in a loop with no way out.

 

Since the requested upgrade was not paid, my check-in couldn't be completed. I chat through the app and, after hours spent looking for a human operator, instead of AirAsia silly and useless AI, I was invited to pay through the agent. I called the agent, and they did not sell any upgrade at check-in. I tried to cancel the upgrade request, but the cancellation was denied. I recontacted AirAsia who could not help: "pay the agent" they said.

 

Finally, AirAsia ended up accepting my upgrade request. But it did so only at their check-in counter in the airport, where I showed up without assigned seats for me and my partner. Our seats of choice were gone, and we couldn't fly next to each other.

AirAsia, understanding the problem caused to us (my girlfriend is scared of flying and wanted to fly close to me), kindly gave us the upgrade for free, but in different rows and middle seats. 

Thankfully I could upgrade and pay on the spot, at the same counter for the return flight, scheduled five days later, entirely bypassing the agent, but this time with plenty of seats available to choose from.

 

P.S.: This was about 18 months ago. I still try not to fly AirAsia if I can.

You don't get it. A seat booking is no upgrade. Trying online with an agent booking or at check in are 2 diff. cases. You don't fly a lot do you?

[AndreasHG]

1 hour ago, Letseng said:

You don't get it. A seat booking is no upgrade. Trying online with an agent booking or at check in are 2 diff. cases. You don't fly a lot do you?

LOL. Currently 480,000 miles with SkyTeam, former Gold with Miles&More, etc. But true, I don’t fly much with AirAsia at all, and I do my best not to.

 

It's you the one that doesn't get it. What I tried to buy were specific seats, priority boarding, and I am not sure if anything else was included in the package. AirAsia don’t consider them upgrades but simply calls them Add-ons.

 

AirAsia was so embarrassed that the offered the Add-ons for free. What is there in 'Add-ons for free' that you don't understand?

 

Instead of contracting trolls like you to refute critics herewith, AirAsia would be better off investing in improving its customer service. Bo sucks.