Fired up the Krungsri app today to pay the credit card and it just hung, yelliow screen with Krungsri logo in the middle. 

My wife had no problem with the app on her phone accessing her accounts. Tried for about an hour, rebooting the phone etc before I uninstalled and reinstalled the app.

Started the app and entered account and identity details to get a popup message in English to go to the branch and digitally validate identity.

So I popped into the branch and let them sort it out, you will need your passport, cards and passbook.

Only non-Thais need to do this the validation for Thais comes from the information the government already has.

 

It is a phased roll out of the new version so beware that you may be in Nakhon Nowhere at midnight with no means of paying for sonething.

I just logged into the app as normal, no change, maybe you had an old version

I just logged in and nothing has changed, works perfectly

 

Sounds like deleting the app and re-installing it triggered a requirement to do the facial recognition again where we all had to visit the bank last year

 

Edited November 22, 20241 yr by Pattaya57

The bank said it is a phased roll out, that means that they are not doing everyone at once.

My wife is still happily spending on the okd version.

I find the new version works well, however I'm not comfortable using it due to now decreased font size for everything except the key pad.

I have emailed them with my concern and for now using another banks app.

Do you know the version # of the new app version.

 

I recently received a Krungsri app update.  I did NOT need to go to a Krungrsi branch with my passport, cards and passbook to get it to work.

 

My account is Krungsri Exclusive - so perhaps that makes a difference?

 

The version # of my Android phone Krungrsi app is 4.00.04.

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